Bug 145838 - LibreOffice crashed on a Windows 7 SP1
Summary: LibreOffice crashed on a Windows 7 SP1
Status: RESOLVED DUPLICATE of bug 144902
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
(earliest affected) release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
Depends on:
Reported: 2021-11-22 18:55 UTC by Raul
Modified: 2021-11-22 20:34 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:
Regression By:

The mistake (10.80 KB, image/png)
2021-11-22 19:00 UTC, Raul
The mistake (89.45 KB, image/png)
2021-11-22 19:01 UTC, Raul
The mistake (35.02 KB, image/png)
2021-11-22 19:04 UTC, Raul

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Description Raul 2021-11-22 18:55:39 UTC
LO Crash if I open LibreOffice on Windows 7 SP1. It works fine on the LO 7.0.3 on my Windows 7 SP1. On the lastest versions 7.1, 7.2... Now my computer have Windows 10 and it works fine on it.

Steps to Reproduce:
1. I install LibreOffice 7.0.4 or higher on a Windows 7 SP1 (i know and i'm sure that LO 7.0.3 it Works well) (But F. ex. 7.1, 7.2, 7.2.2... not work fine on Windows 7 SP1)
2. Them i open LibreOffice
3. F. ex. I open Writer
4. It appear a recovery Window for a file that it wasn't created or open because it is a clear installation. (not open files on it because it is the first time that it open on the Windows 7 SP1 on the virtual machine.   .
5. If i use the safe mode of LibreOffice the problem still. 
6. If i check the 'language' option of options it crash again 

Actual Results:
None. It crash libreoffice and it close.

Expected Results:
LibreOffice was closed. Them when i open LO It appear a report Window to report the problem and a option to run into the safe mode of LO.

Reproducible: Always

User Profile Reset: Yes

Additional Info:
The lastest version that's Worked on my PC (When i had Windows 7 SP1 on my real machine was 7.0.3). 
I use Windows 7 SP1 on a virtual box machine for test things because i had upgrade the S.O to Windows 10.  
Doesn't works on both versions 32 and 64Bits
Comment 1 Raul 2021-11-22 19:00:38 UTC
Created attachment 176424 [details]
The mistake
Comment 2 Raul 2021-11-22 19:01:47 UTC
Created attachment 176425 [details]
The mistake
Comment 3 Raul 2021-11-22 19:04:36 UTC
Created attachment 176426 [details]
The mistake
Comment 4 Ming Hua 2021-11-22 19:12:33 UTC
(In reply to Raul from comment #1)
> Created attachment 176424 [details]
This screenshot says the LibreOffice version is 7.1.

In you report you seem to claim 7.0.4 doesn't work, nor do 7.1.x or 7.2.x.  Are you sure about that?  Is the problem the same for 7.0.4 and 7.1/7.2?

If only 7.1/7.2 causes crashes, but 7.0.4 works fine, it's likely your Windows 7 is not fully updated and LibreOffice 7.1 or higher needs KB2533623/KB3063858 installed to work on Windows 7. See [1] for more details.

1. https://wiki.documentfoundation.org/ReleaseNotes/7.1#Windows
Comment 5 Raul 2021-11-22 19:15:57 UTC
Let me check!
Comment 6 Raul 2021-11-22 19:37:36 UTC
Ok! Now it works fine!
Why not the installer LibreOffice include this update?
KB3063858.(on a 32bits version) i setuped the update and now it works
Now i'm trying to open a file and it opens
Windows 7 doesn't make new updates since January 2020 and i don't know if it can be download automatically. I download manually.
It be only a suggestion for users that it can update his OS automatically or to a new OS like Windows 10. 
Many thanks for you time. 
Comment 7 Ming Hua 2021-11-22 20:34:17 UTC
(In reply to Raul from comment #6)
> Ok! Now it works fine!
Good to hear.  Let's mark this as a duplicate of bug 144902 then.

> Why not the installer LibreOffice include this update?
I'm not a developer and can't give you a definitive answer, but likely because it's a lot of work (check if we are installing on Windows 7, then check if the specific update is already installed, then install the bundled update) for little gain (Microsoft already stopped support for Windows 7, probably only a small portion of LibreOffice users are still using it on Windows 7, and I'm not sure how long we keep Windows 7 as a supported platform).

If you have further questions, or better suggestions than the status quo (just a notice in the Release Notes), please comment in bug 144902.

*** This bug has been marked as a duplicate of bug 144902 ***