Description: .docx file not loading with LibreOffice 7.2.2.2 ENG Win.x64 was working before new install. when deleted and replaced by LibreOffice 7.1.7 is working again first try. With 7.2.2.2 file was recognised - would attempt to load but failed then nothing. 7.2.2.2 reinstalled several times did not fix - yes ticked Writer box each time - writer box found not ticked on each install of 7.2.2.2 ??? Steps to Reproduce: 1.update from 7.1.7 to 7.2.2.2 2.attempt to open .docx file created buy MS Office 3.file was recognised - would attempt to load but failed then nothing. Actual Results: file was recognised - would attempt to load but failed then nothing. Expected Results: file was recognised would attempt to load and do so opening with Writer Reproducible: Always User Profile Reset: No Additional Info: no on screen info LibreOffice temp open page flashes on screen then - goes off screen when fails program does not start
Thank you for reporting the bug. Please attach a sample document, as this makes it easier for us to verify the bug. I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested document is provided. (Please note that the attachment will be public, remove any sensitive information before attaching it. See https://wiki.documentfoundation.org/QA/FAQ#How_can_I_eliminate_confidential_data_from_a_sample_document.3F for help on how to do so.)
Dear phil dawson, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear phil dawson, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp