Description: Hi, I'm stumped by an issue I'm having with LibreOffice. As of yesterday, I can't open any document, new or saved. The start menu will open, but when I click a document to open it does nothing. When I try to open the document directly from the file, without going through the LibreOffice start menu, it will flash onto the screen as if it's going to open, and then disappear. When I look in the task manager, there's nothing there. I just uninstalled and reinstalled the latest version (as of this morning, Nov. 28 2021), and I have no updates for my OS (Windows 10). I can't find any articles on the LibreOffice help pages or their forum describing this problem, it seems like the most common problem is that the application won't open at all. I've tried opening it in safe mode through the command line, and resetting to factory settings, with no luck. more info: - yes I've restarted my computer multiple times - I've tried to open .odt and .docx files, to no avail - LibreOffice info: Version: 7.2.3.2 (x64) / LibreOffice Community Build ID: d166454616c1632304285822f9c83ce2e660fd92 CPU threads: 12; OS: Windows 10.0 Build 19041; UI render: Skia/Vulkan; VCL: win Locale: en-CA (en_CA); UI: en-US Calc: threaded Steps to Reproduce: 1. open application from link on desktop 2. try to open a new file (of any type, writer, calc, etc.) OR 1. Click to open a file directly from file explorer (LibreOffice is set to default app) Actual Results: 1. open application from link on desktop 2. try to open a new file (of any type, writer, calc, etc.) 3. Nothing happens OR 1. Click to open a file directly from file explorer (LibreOffice is set to default app) 2. The screen flashed as if opening 3. Disappears, no task running in background. Expected Results: documents should open Reproducible: Always User Profile Reset: Yes OpenGL enabled: Yes Additional Info: Version: 7.2.3.2 (x64) / LibreOffice Community Build ID: d166454616c1632304285822f9c83ce2e660fd92 CPU threads: 12; OS: Windows 10.0 Build 19041; UI render: Skia/Vulkan; VCL: win Locale: en-CA (en_CA); UI: en-US Calc: threaded Based on recommendations from a Reddit post I made on r/LibreOffice I've tried: "Try excluding soffice.bin from any AV (especially Defender) scanning. EDIT: Also try turning off Skia." - no change "Shutdown Quickstarter, in taskbar, if running. Enable Show hidden files and folders in Windows Folder options. Browse to: C:\Users\Your Username\AppData\Roaming\LibreOffice Copy the 4 folder to your desktop, then delete the entire 4 folder from the above location. Try opening Writer or a document. If this works, your profile folder (extensions, toolbar layouts templates etc.), is corrupted." - no change And opening through the command line gives me no information
Thank you for reporting the bug. I can not reproduce the bug in Version: 7.4.0.0.alpha0+ (x86) / LibreOffice Community Build ID: 4ac9032163cf55c160145373e7c41741c9c339ca CPU threads: 4; OS: Windows 10.0 Build 18362; UI render: Skia/Raster; VCL: win Locale: en-US (en_US); UI: en-US Calc: CL
(In reply to kara.l.anderson07@gmail.com from comment #0) > "Try excluding soffice.bin from any AV (especially Defender) scanning. > EDIT: Also try turning off Skia." > - no change So can you confirm in Help - About you are not seeing Skia/Vulkan and the problem persists?
I am unable to reproduce the bug in: Version: 7.6.0.0.alpha0+ (X86_64) / LibreOffice Community Build ID: 780d55199e54fafc3784691d5cf716c1bb92b0aa CPU threads: 8; OS: Windows 10.0 Build 22621; UI render: Skia/Raster; VCL: win Locale: en-US (en_US); UI: en-US Calc: threaded Version: 7.4.2.3 (x64) / LibreOffice Community Build ID: 382eef1f22670f7f4118c8c2dd222ec7ad009daf CPU threads: 8; OS: Windows 10.0 Build 22621; UI render: Skia/Raster; VCL: win Locale: en-US (en_US); UI: en-US Calc: threaded
(In reply to Buovjaga from comment #2) > (In reply to kara.l.anderson07@gmail.com from comment #0) > > "Try excluding soffice.bin from any AV (especially Defender) scanning. > > EDIT: Also try turning off Skia." > > - no change > > So can you confirm in Help - About you are not seeing Skia/Vulkan and the > problem persists? Renewing this request.
Dear kara.l.anderson07@gmail.com, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear kara.l.anderson07@gmail.com, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp