Description: After un update to the File "Il Regno dei Funghi.doc", I attempt to access to the file for update but Libre Office Writer is in standbye and don't respond to Windows 10. This document is very important for me, so I ask an help for recovery it. Thank you! Missio Paolo Actual Results: No more access to the File. Expected Results: Open the file for update. Reproducible: Couldn't Reproduce User Profile Reset: No Additional Info: All other files .doc in my PC are succesfully open!
The file I have reported to you ("Il Regno dei Funghi.doc") is opened and updated by the Windows WPS program. I think that Libre Office Writer has a bug probably in managing documents greater than 30 MB.
You can give a try to 7.2.4 LO version + rename your LO directory profile (see https://wiki.documentfoundation.org/QA/FirstSteps#Corrupted_user_profile).
Julien I'm sorry I installed version 7.2.4 as you suggested, but the problem is not solved. In the Appdata User Profile is present the file .lock with the following information [Lockdata] User=PAOLO-C/paolo Host=PAOLO-C Stamp=0760A3AB56BC23C9016AB2AE102706B5 Time=Thu Dec 9 11:37:14 2021 IPCServer=true and in the folder crash the file dump.ini with the following information ProductName=LibreOffice Version=7.2.4.1 BuildID=27d75539669ac387bb498e35313b970b7fe9c4f9 URL=https://crashreport.libreoffice.org/submit/ VulkanVendor=0x10de VulkanDevice=0x139a VulkanAPI=1.0.56 VulkanDriver=388.228.0 VulkanDeviceType=discrete VulkanDeviceName=GeForce GTX 950M UseSkia=true Language=it-IT CPUModelName=Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz CPUFlags=sse3 pclmulqdq monitor ssse3 fma cpmxch16b sse41 sse42 movbe popcnt aes xsave osxsave avx f16c rdrand msr cx8 sep cmov clfsh mmx fxsr sse sse2 ht fsgsbase bmi1 hle avx2 bmi2 erms invpcid rtm rdseed adx lahf abm syscall rdtscp MemoryTotal=16670488 kB. AS in version 7.2.2 all my doc and docx files are correctly opened. It is sad to know that the file is quietly opened and updated with Microsoft Office and with the Windows program WPS. Bye! Paolo
[Automated Action] NeedInfo-To-Unconfirmed
Is "Il Regno dei Funghi.doc" something which can be made available so we can test it or it's private/confidential?
(In reply to Julien Nabet from comment #5) > Is "Il Regno dei Funghi.doc" something which can be made available so we can > test it or it's private/confidential? Yes,but the file size is 50,72 MB large. I try to aatach it in Attachements Section.But if the test fails I can send it by mail. The attachement failed because the file is greater than 30000 KB. Tell me if you naccept to have the file via Mail.
(In reply to Missio Paolo from comment #6) > (In reply to Julien Nabet from comment #5) > > Is "Il Regno dei Funghi.doc" something which can be made available so we can > > test it or it's private/confidential? > > Yes,but the file size is 50,72 MB large. I try to aatach it in Attachements > Section.But if the test fails I can send it by mail. > The attachement failed because the file is greater than 30000 KB. > Tell me if you naccept to have the file via Mail. I prefer not receiving an email personally. I never tested but you can try this: https://wiki.documentfoundation.org/QA/Bugzilla/Attachments or use websites like DropBox
The first proposal you suggested ...attachement does'nt work, and for second I'm sorry but I'm sorry I don't want to subscribe Dropbox. I hope that the Attachement Section allow to attack files larger than 50 MB.
Ok then. If you find a smaller example file, don't hesitate to attach it.
Dear Missio Paolo, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Missio Paolo, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp