Description: Wanted to print 20 duplex copies on HP Photosmart Printer. Defaulted to single copy printing and this repeated every time I re-sent the print order. LibreOffice release 7.2.3.2 with Ubuntu 20.04 Steps to Reproduce: 1.Normal print command in LO where I changed the default "print one copy" to "print N copies" 2. 3. Actual Results: One page only printed Expected Results: N pages to print Reproducible: Always User Profile Reset: No Additional Info: No information to add. This appears to be a very basic bug
Roy, thank you for reporting the bug. To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile (https://wiki.documentfoundation.org/UserProfile) and re-test? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present.
Of problem persists after user reset /delete, please clarify if problem is only with duplex printing of multiple copies. Please attach screenshot of print settings.
The problem only occurs with duplex printing. Today, I sent the same A5 letter to print 2 copies but it only printed one copy. I attach a scan of the print screen. Other responses to my bugzilla report suggest I should reset my personal profile - but do not understand what is expected. Most the time I use a Laserjet for bulk printing but this does not have a duplex feature. The colour printer with duplex is used less frequently and links to my computer via CUPS - Ubuntu 20.04 Rgds Roy Dyton Have copied the screenshot but bugzilla only reports my file location, not the screenshot which is not much help
[Automated Action] NeedInfo-To-Unconfirmed
(In reply to Roy Dyton from comment #3) > Other responses to my bugzilla report suggest I should > reset my personal profile - but do not understand what is expected. Please follow the steps under https://wiki.documentfoundation.org/UserProfile or try direct Help => Restart in SafeMode > Have copied the screenshot but bugzilla only reports my file location, not > the screenshot which is not much help If you press "Add an attachment" you can upload a screenshot
Dear Roy Dyton, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Roy Dyton, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp