Description: I installed the latest version (I've been a user for years), after which none of my files will open. I have re-started multiple times and even done a system restore to before the download and restarted. None of the files will open. Steps to Reproduce: 1.Download version 2.Restart laptop 3.Try to open files Actual Results: None of the files will open. Expected Results: I expected it to continue to work as usual. Reproducible: Always User Profile Reset: Yes OpenGL enabled: Yes Additional Info: It should have opened my old files and continued to work as in the past.
Please provide build and os/DE details
You wrote "User Profile Reset: Yes". Did you really remove LO profile? Please do. You say installed the latest version, which one, marked is 7.2.0.2 which is not latest. Please copy here info from Help-About.
Dear Pamela Bridges, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Pamela Bridges, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp