Description: Libre Office installed for the first time. When I click Libre Office icon, a new windows white window opens. In the window title bar is displayed: Libre Office Not Responding. Starting in safe mode does work. Hardware: i7 - 2600K CPU, 64 bit, 8 Gb of RAM. Windows 7 Professional Original, upgraded to Windows 10 Pro, up to date. Updated drivers, Java 8 version 291 installed, Bitdefender Antivirus installed, Open GL 4.6 Steps to Reproduce: 1.Every time - freezing without end 2.Ctrl+Alt+Del 3.End task (Libre Office) Actual Results: In Safe Mode, I can start without freezing, open the applications (Calc, Write,..) Expected Results: Start without freezing in normal mode, too. Reproducible: Always User Profile Reset: Yes OpenGL enabled: Yes Additional Info: Attempts to fix problem: Disable Vulkan/Skia (Start safe mode, select option "Configure" and option "Disable hardware acceleration (OpenGL, OpenCL, Vulkan)" and click button "Apply Changes and Restart") - does not help. Install without Java option - does not help. Version 7.1.8 or 7.2.4 - does not help. Deleting user settings folder - does not help Comparison with other Hardware: Same LibreOffice + Windows 10 Version (up to date) on a newer Computer: Libre Office is running.
Could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps#Fonts_issues ?
(In reply to Julien Nabet from comment #1) > Could you give a try at > https://wiki.documentfoundation.org/QA/FirstSteps#Fonts_issues ? Thank you for your suggestion, I tried without success: 1. I changed registrymodifications.xcu as stated (add <item oor:path="/org.openoffice.Office.Common/VCL"><prop oor:name="UseSkia" oor:op="fuse"><value>false</value></prop></item>) - does not help. 2. I uninstalled 500 fonts, remaining fonts are protected system fonts (410 Fonts!) - does not help.
Similar to Skia AMD issues of bug 146402? Please post the GPU and driver details. Use msinfo32.exe and paste the first dozen lines from the summary, as well as the lines from the Components -> Display panel. And, to get some feel for the Skia/Vulkan support of your Intel SandyBridge HD3000 GPU & driver, we would need the driver details from a utility like glview [1]. LibreOffice will also provide the driver details in the Skia.log when Vulkan rendering is enabled--perhaps from a previous build or /a admin install of a previous build. =-ref-= [1] https://www.realtech-vr.com/home/glview
Created attachment 177158 [details] ObenGL DirectX Vulcan
(In reply to V Stuart Foote from comment #3) > Similar to Skia AMD issues of bug 146402? > > Please post the GPU and driver details. > > Use msinfo32.exe and paste the first dozen lines from the summary, as well > as the lines from the Components -> Display panel. > > And, to get some feel for the Skia/Vulkan support of your Intel SandyBridge > HD3000 GPU & driver, we would need the driver details from a utility like > glview [1]. LibreOffice will also provide the driver details in the Skia.log > when Vulkan rendering is enabled--perhaps from a previous build or /a admin > install of a previous build. > > =-ref-= > > [1] https://www.realtech-vr.com/home/glview ----------------------- Betriebsystemname Microsoft Windows 10 Pro Version 10.0.19044 Build 19044 Zusätzliche Betriebsystembeschreibung Nicht verfügbar Betriebsystemhersteller Microsoft Corporation Systemname SANDY Systemhersteller To Be Filled By O.E.M. Systemmodell To Be Filled By O.E.M. Systemtyp x64-basierter PC System-SKU To Be Filled By O.E.M. Prozessor Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 3401 MHz, 4 Kern(e), 8 logische(r) Prozessor(en) BIOS-Version/-Datum American Megatrends Inc. P2.10, 07.05.2012 SMBIOS-Version 2.7 Version des eingebetteten Controllers 255.255 BIOS-Modus Vorgängerversion BaseBoard-Hersteller ASRock BaseBoard-Produkt Z68 Pro3 ----------------------------------- Name Intel(R) HD Graphics 3000 Installierte Treiber igdumd64.dll,igd10umd64.dll,igd10umd64.dll Treiberversion 9.17.10.4459 INF-Datei oem42.inf (Abschnitt iSNBD0) Name NVIDIA GeForce GTX 960 Installierte Treiber C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll Treiberversion 30.0.14.9729 INF-Datei oem28.inf (Abschnitt Section013) Auflösung 3840 x 2160 x 60 Hz ------------------------------------ Skia Log: No Skia.log on my system, maybe because LibreOffice hangs on start and safe mode does not generate Skia.log? LibreCad is running perfectly.
> Similar to Skia AMD issues of bug 146402?(In reply to V Stuart Foote from comment #3) Thank you very much for your hints. I do not understand how bug146402 was solved. My "skia_denylist_vulkan.xml" looks like this: -<root> <allowlist> </allowlist> -<denylist> -<entry version="0.16.2" compare="less_equal" vendor="intel" os="all"> <device id="all"/> </entry> -<entry version="0.402.743" compare="equal" vendor="intel" os="all"> <!-- tdf#138729 --> <device id="all"/> </entry> -<entry version="2.0.49" compare="less_equal" vendor="amd" os="all"> <device id="all"/> </entry> -<entry version="457.36.0" compare="less" vendor="nvidia" os="windows"> <device id="all"/> </entry> -<entry vendor="all" os="7"> <device id="all"/> </entry> </denylist> </root> What would be the solution of bug146402 ("manually add an appropriate stanza to the "skia_denylist_vulkan.xml" in the <$ORIGIN>\share\skia folderthe appropriate stanza") in my case?
I don't know if LO tries to use Intel graphic part or Nvidia. First thing you can try is be checking you got last updates of your Nvidia graphic driver and Intel graphic chipset. If you still reproduce this, you can add this in skia_denylist_vulkan.xml : <entry vendor="all" os="10"> <device id="all"/> </entry> just before the tag </denylist> at the end.
(In reply to Ju from comment #6) > ... I do not understand how bug146402 was > solved. bug 146602 has not been solved, it remains against AMD GPUs on current LO master code base against a 7.4 release. Beleive your issue is not the Intel i7 2nd Gen SandyBridge HD3000 GPU, are your monitor(s) attached to the graphics port on the motherboard? Or to the add-on graphics card? The intel driver would not even attempt Skia Vulkan launch. Rather suspect the nVidia GTX 960 listed, its installed 497.27 driver is current, and it will report itself as fully Vulkan 1.2 ready which is likely what is failing launch. A run of the realtech-vr glview utility would provide specifics of the Vulkan driver support including the haredware IDs and driver version IDs project would need to craft a denylist entry and block Vulkan (allowing simple Skia raster rendering). Otherwise to test, you can modify the defaults of the installed share/skia/skia_denylist_vulkan.xml to block all Vulkan use on Windows 10 as Julien suggests. Alternatively, simply delete the 'version="457.36.0" compare="less"' from the nVidia stanza and save. On relaunch Skia Vulkan will not be tested on your system and you should have a clean launch.
(In reply to Julien Nabet from comment #7) > I don't know if LO tries to use Intel graphic part or Nvidia. > > First thing you can try is be checking you got last updates of your Nvidia > graphic driver and Intel graphic chipset. Thank you very much for your hints. - Nvidia is up to date, Monitor is attached here. - Intel 3000 is at 9.17.10.4459 and driver panel says it is working correctly, I could not find any driver that is newer. Trying to install 15.28.20.64.3347 64-bit. System says "Installed driver is newer". Ignoring system alert."Install" leads to installed version 9.17.10.3347 (2014). After restart and running Windows Update: Windows Update downloads and installs newer version 9.17.10.4459 (2016) so that is propably the newest. > If you still reproduce this, you can add this in skia_denylist_vulkan.xml : > > <entry vendor="all" os="10"> > <device id="all"/> > </entry> > > just before the tag </denylist> at the end. - does not change anything..
(In reply to Ju from comment #9) > (In reply to Julien Nabet from comment #7) > > I don't know if LO tries to use Intel graphic part or Nvidia. > ... > > - Nvidia is up to date, Monitor is attached here. > - Intel 3000 is at 9.17.10.4459 and driver panel says it is working > correctly, I could not find any driver that is newer. Trying to install > 15.28.20.64.3347 64-bit. System says "Installed driver is newer". Ignoring > system alert."Install" leads to installed version 9.17.10.3347 (2014). > After restart and running Windows Update: Windows Update downloads and > installs newer version 9.17.10.4459 (2016) so that is propably the newest. > ok > ... > > just before the tag </denylist> at the end. > > - does not change anything.. Argh, thought it could help. I must recognize I'm stuck here.
(In reply to V Stuart Foote from comment #8) > (In reply to Ju from comment #6) > > ... I do not understand how bug146402 was > > solved. > > bug 146602 has not been solved, it remains against AMD GPUs on current LO > master code base against a 7.4 release. > > Beleive your issue is not the Intel i7 2nd Gen SandyBridge HD3000 GPU, are > your monitor(s) attached to the graphics port on the motherboard? Or to the > add-on graphics card? The intel driver would not even attempt Skia Vulkan > launch. Monitor is attached to GTX660, right. > > Rather suspect the nVidia GTX 960 listed, its installed 497.27 driver is > current, and it will report itself as fully Vulkan 1.2 ready which is likely > what is failing launch. > > A run of the realtech-vr glview utility would provide specifics of the > Vulkan driver support including the haredware IDs and driver version IDs > project would need to craft a denylist entry and block Vulkan (allowing > simple Skia raster rendering). realtech-vr glview output: See attachment. Please tell me if you need more information. > > Otherwise to test, you can modify the defaults of the installed > share/skia/skia_denylist_vulkan.xml to block all Vulkan use on Windows 10 as > Julien suggests. See my reply to Julien. > Alternatively, simply delete the 'version="457.36.0" > compare="less"' from the nVidia stanza and save. The last sections of LibreOffice/share/skia/skia_denylist_vulkan.xml now look like this: <root> <allowlist> </allowlist> <denylist> <entry os="all" vendor="intel" compare="less_equal" version="0.16.2"> <device id="all"/> </entry> <entry os="all" vendor="intel" compare="equal" version="0.402.743"> <!-- tdf#138729 --> <device id="all"/> </entry> <entry os="all" vendor="amd" compare="less_equal" version="2.0.49"> <device id="all"/> </entry> <entry os="7" vendor="all"> <device id="all"/> </entry> <entry vendor="all" os="10"> <device id="all"/> </entry> </denylist> </root> > > On relaunch Skia Vulkan will not be tested on your system and you should > have a clean launch. Does not help so far..
Created attachment 177186 [details] realtech-vr glview output _Vulkan Report
(In reply to Julien Nabet from comment #10) > (In reply to Ju from comment #9) > > (In reply to Julien Nabet from comment #7) > > > I don't know if LO tries to use Intel graphic part or Nvidia. > > ... > > > > - Nvidia is up to date, Monitor is attached here. > > - Intel 3000 is at 9.17.10.4459 and driver panel says it is working > > correctly, I could not find any driver that is newer. Trying to install > > 15.28.20.64.3347 64-bit. System says "Installed driver is newer". Ignoring > > system alert."Install" leads to installed version 9.17.10.3347 (2014). > > After restart and running Windows Update: Windows Update downloads and > > installs newer version 9.17.10.4459 (2016) so that is propably the newest. > > > ok > > > ... > > > just before the tag </denylist> at the end. > > > > - does not change anything.. > Argh, thought it could help. I must recognize I'm stuck here. Nothing to worry about: 1. Sure? Maybe I did something wrong: Please check my last sections of LibreOffice/share/skia/skia_denylist_vulkan.xml as I sent in reply to V Stuart Foote - maybe there is another problem near to this. 2. Thank you for checking this step with me to find a solution in this crossword puzzle that hopefully helps me and others to use this great software (Libre Office) that fixes a lot of usability problems / bugs I - and people I am helping in this matter - are struggeling with for 2021-2003 = 18 Years of use of MSOffice.
From the glview Vulkan report NVIDIA GeForce GTX960 API 1.2.186 Driver 497.116.0 vendor 10deh device 1401h So, add the following two line stanza into the <installdir>/share/skia/skia_denylist_vulkan.xml, after the <denylist> stanza: <entry os="all" vendor="nvidia" compare="less_equal" version="497.116.0"> <device id="0x1401h"/> Delete the user profile (C:/Windows/<username>/AppData/Roaming/LibreOffice) and retest launch. Let us know.
V Stuart Foote(In reply to V Stuart Foote from comment #14) > From the glview Vulkan report > > NVIDIA GeForce GTX960 > API 1.2.186 > Driver 497.116.0 > vendor 10deh > device 1401h > > So, add the following two line stanza into the > <installdir>/share/skia/skia_denylist_vulkan.xml, after the <denylist> > stanza: > > <entry os="all" vendor="nvidia" compare="less_equal" version="497.116.0"> > <device id="0x1401h"/> > > Delete the user profile (C:/Windows/<username>/AppData/Roaming/LibreOffice) > and retest launch. Let us know. Thank you for your suggestion but it does not help. AFTER denylist, last suggestion was BEFORE, so in "allowlist", right?
(In reply to Ju from comment #15) > V Stuart Foote(In reply to V Stuart Foote from comment #14) > > From the glview Vulkan report > > > > NVIDIA GeForce GTX960 > > API 1.2.186 > > Driver 497.116.0 > > vendor 10deh > > device 1401h > > > > So, add the following two line stanza into the > > <installdir>/share/skia/skia_denylist_vulkan.xml, after the <denylist> > > stanza: > > > > <entry os="all" vendor="nvidia" compare="less_equal" version="497.116.0"> > > <device id="0x1401h"/> > > > > Delete the user profile (C:/Windows/<username>/AppData/Roaming/LibreOffice) > > and retest launch. Let us know. > > Thank you for your suggestion but it does not help. > AFTER denylist, last suggestion was BEFORE, so in "allowlist", right? With <root> <allowlist> </allowlist> <denylist> <entry os="all" vendor="intel" compare="less_equal" version="0.16.2"> <device id="all"/> </entry> <entry os="all" vendor="intel" compare="equal" version="0.402.743"> <!-- tdf#138729 --> <device id="all"/> </entry> <entry os="all" vendor="amd" compare="less_equal" version="2.0.49"> <device id="all"/> </entry> <entry os="7" vendor="all"> <device id="all"/> </entry> <entry vendor="all" os="10"> <device id="all"/> </entry> <entry os="all" vendor="nvidia" compare="less_equal" version="497.116.0"> <device id="0x1401h"/> </denylist> </root> ---------------------------------- I get a Skia.log in user/cache RenderMethod: vulkan Vendor: 0x10de Device: 0x1401 API: 1.2.186 Driver: 497.116.0 DeviceType: discrete DeviceName: NVIDIA GeForce GTX 960 Denylisted: no ---------------------------- And a Crash/dump.ini ProductName=LibreOffice Version=7.2.4.1 BuildID=27d75539669ac387bb498e35313b970b7fe9c4f9 URL=https://crashreport.libreoffice.org/submit/ UseSkia=false Language=de-DE CPUModelName= Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz CPUFlags=sse3 pclmulqdq monitor ssse3 cpmxch16b sse41 sse42 popcnt aes xsave osxsave avx msr cx8 sep cmov clfsh mmx fxsr sse sse2 ht lahf syscall rdtscp MemoryTotal=8277992 kB ShutDown=true
<root> <allowlist> </allowlist> <denylist> </denylist> </root> generates a skia.log, too, but no crash.ini
(In reply to Ju from comment #16) A bit of a tweak now to the denylist delete the > <entry vendor="all" os="10"> > <device id="all"/> > </entry> and go ahead and change the "0x1401h" to "0x1401" in the stanza > <entry os="all" vendor="nvidia" compare="less_equal" version="497.116.0"> > <device id="0x1401h"/> > </denylist> See if that behaves--to bypass test of Vulkan (as safe mode does).
(In reply to V Stuart Foote from comment #18) > (In reply to Ju from comment #16) > > A bit of a tweak now to the denylist > > delete the > > <entry vendor="all" os="10"> > > <device id="all"/> > > </entry> > > and go ahead and change the "0x1401h" to "0x1401" in the stanza > > > <entry os="all" vendor="nvidia" compare="less_equal" version="497.116.0"> > > <device id="0x1401h"/> > > </denylist> > > See if that behaves--to bypass test of Vulkan (as safe mode does). Thank you, but: <root> <allowlist> </allowlist> <denylist> <entry os="all" vendor="intel" compare="less_equal" version="0.16.2"> <device id="all"/> </entry> <entry os="all" vendor="intel" compare="equal" version="0.402.743"> <!-- tdf#138729 --> <device id="all"/> </entry> <entry os="all" vendor="amd" compare="less_equal" version="2.0.49"> <device id="all"/> </entry> <entry os="7" vendor="all"> <device id="all"/> </entry> <entry os="all" vendor="nvidia" compare="less_equal" version="497.116.0"> <device id="0x1401"/> </denylist> </root> Uninstall, Reinstall LibreOffice 7.2.4. skia_denylist as above. Does not work either. No Crash/dump.ini is created. Skia.log like written before...
(In reply to Ju from comment #19) > Uninstall, Reinstall LibreOffice 7.2.4. skia_denylist as above. > Does not work either. No Crash/dump.ini is created. Skia.log like written > before... after uninstall delete the user profile in C:\Users\<username>\AppData\Roaming\LibreOffice it is persistent. You should not see a skia.log with the Vulkan details if the skia_denylist_vulkan.xml is correctly parsed. So, again add the same deny list entry to exclude, and retest. The skia.log should show just RenderMethod: Raster if the denylist is working.
(In reply to V Stuart Foote from comment #20) > (In reply to Ju from comment #19) > > Uninstall, Reinstall LibreOffice 7.2.4. skia_denylist as above. > > Does not work either. No Crash/dump.ini is created. Skia.log like written > > before... > > after uninstall delete the user profile in > C:\Users\<username>\AppData\Roaming\LibreOffice it is persistent. > > You should not see a skia.log with the Vulkan details if the > skia_denylist_vulkan.xml is correctly parsed. > > So, again add the same deny list entry to exclude, and retest. The skia.log > should show just RenderMethod: Raster if the denylist is working. Deleting user/...../4 I always get a new skia.log with RenderMethod: Vulkan in each case (adding just one of the following to default deny list; allow list remains empty): </entry> <entry os="all" vendor="nvidia" compare="less_equal" version="497.116.0"> <device id="0x1401"/> </denylist> ---------------------- </entry> <entry os="all" vendor="nvidia" compare="less_equal" version="497.116.0"> <device id="0x1401h"/> </denylist> ---------------------- </entry> <entry os="all" vendor="nvidia" compare="less_equal" version="497.116.0"> <device id="1401"/> </denylist> ---------------------- </entry> <entry os="all" vendor="10deh" compare="less_equal" version="497.116.0"> <device id="1401h"/> </denylist> ---------------------- <entry vendor="all" os="10"> <device id="all"/> </entry> ---------------------- <entry os="all" vendor="nvidia" compare="less_equal" version="497.116.0"> <device id="0x1401h"/> -------------------------------- ---------------------- <entry vendor="all" os="all"> <device id="all"/> </entry>
Windows Device Manager says GTX960 has version 30.0.14.9729 Nvidia Driver Interface says Driver version is 497.29.
Thank you, Stuart Foote, you were right, there was a problem with the entry in skia_denylist_vulkan.xml : I was successfull when adding <entry os="10" vendor="nvidia" compare="equal" version="497.116.0"> <device id="all"/> </entry> </denylist> </root> ------------------------------- So now I get Skia.log RenderMethod: raster Compiler: Clang ------------------------------- However, Libre Office still freezes.
Comment #2 says that disabling Skia completely does not help. As such, this bugreport has nothing to do with Skia.
This bug has been untouched for over 20 months. Could you install LibreOffice nightly build and see if the problem persists using that build: https://dev-builds.libreoffice.org/daily/master If the issue persists, please set the bug back to unconfirmed, since so far no one was able to reproduce the problem.