Bug 147030 - LibreOffice 7.1 and 7.2 are unstable and frequently crash on macOS Catalina and Big Sur.
Summary: LibreOffice 7.1 and 7.2 are unstable and frequently crash on macOS Catalina a...
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.2.5.2 release
Hardware: x86-64 (AMD64) macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-01-28 04:11 UTC by George W Gerrity
Modified: 2023-08-16 03:06 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
Crash dump sent to apple when LibreOffice crashed. (105.58 KB, text/plain)
2022-01-28 04:18 UTC, George W Gerrity
Details

Note You need to log in before you can comment on or make changes to this bug.
Description George W Gerrity 2022-01-28 04:11:15 UTC
Description:
1. On both macOS Catalina and Big Sur LibreOffice 7.1 and 7.2 crash if one scrolls down too fast, and also on saving as a doc file.

2. I am now using LibreOffice 7.5.2 on macOS 11.6.3 “Big Sur” and the instability is making it almost unusable. It crashes on opening old doc files: it crashes on saving as a doc file it crashes on altering text, say, changing a line to ‘Title’; It even crashes on saving as an ODT or ODS file!

I have saved the crash dump sent to Apple and will append it below: my guess from looking at it is that whoever is compiling it for MACs is using older libraries. with an old version of xCode. Appended please find

Steps to Reproduce:
1. Double-click on an existing doc file.
2. Add some text.
3. Save as a doc file.
4. Crash.

Actual Results:
1. Opened a doc file called “Notes_on_Thesis_1.doc”.
2. Added a line below the title with the text “diddle”.
3. did a “Save as ...” using Cmd-Shft-S.
4. Select type as a doc file and get a warning that it might not save all features.
5. Ignore and select a different directory to save the file and save it.
6. Crash! Window comes up to save crash dump to Apple.
7. LibreOffice 7.2 Document recovery window comes up with a list of any and all open LibreOffice files.


Expected Results:
The document gets saved!


Reproducible: Always


User Profile Reset: No


OpenGL enabled: Yes

Additional Info:
Crash dump from the above operation is appended as an attachment
Comment 1 George W Gerrity 2022-01-28 04:18:45 UTC
Created attachment 177861 [details]
Crash dump sent to apple when LibreOffice crashed.

There seem to be problems with the dynamic libraries, so I am wondering if the person who compiled the macOS version had the latest xCode version and the correct compilation files selected.

Reminder that instabilities first showed up in macOS Catalina and LibreOffice 7.1 and with macOS Big Sur and LibreOffice 7.2, instabilities became so severe that the app is almost unusable.
Comment 2 Alex Thurgood 2022-01-28 13:08:23 UTC
From the dev mailing list (13/01/2022):

"So as discussed at <https://lists.freedesktop.org/archives/libreoffice/2022-January/088319.html> "ESC meeting minutes: 2022-01-13", we will do the baseline bump to Xcode 12.5 (and hence macOS 11.0) in early February, after the LO 7.3.0 release."
Comment 3 Buovjaga 2022-01-31 08:18:03 UTC
(In reply to Alex Thurgood from comment #2)
> From the dev mailing list (13/01/2022):
> 
> "So as discussed at
> <https://lists.freedesktop.org/archives/libreoffice/2022-January/088319.
> html> "ESC meeting minutes: 2022-01-13", we will do the baseline bump to
> Xcode 12.5 (and hence macOS 11.0) in early February, after the LO 7.3.0
> release."

Note: this has nothing to do with this report and only concerns people who are compiling LibreOffice on their Macs.
Comment 4 Telesto 2023-01-16 13:23:53 UTC
Please re-test with LibreOffice 7.4.4. Quite a number of macOS bugs are resolved.
Comment 5 QA Administrators 2023-07-16 03:13:59 UTC Comment hidden (obsolete)
Comment 6 QA Administrators 2023-08-16 03:06:12 UTC
Dear George W Gerrity,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp