Bug 147354 - OS Freezes after closing file from full view
Summary: OS Freezes after closing file from full view
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.4.7.2 release
Hardware: All Linux (All)
: medium minor
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-02-10 18:25 UTC by Sean Kim
Modified: 2022-09-16 03:42 UTC (History)
1 user (show)

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Description Sean Kim 2022-02-10 18:25:45 UTC
Hi,
I recently switched to Pop OS on a new laptop (System 76 Lemur Pro) and I've been using Libreoffice Writer for work. I like to work in 'Full view' mode when writing and then switch out of it when I'm done, however I noticed whenever I use 'Full view', and then close the file when I'm done, the Libreoffice Writer icon is still there on the dock, showing the file is still open. When I click on the icon nothing happens, but when I two-finger click (right click) the icon, the entire OS freezes. I can move the cursor around, but I can't open any programs or files. I can't even turn off the laptop.

I tried closing the laptop lid so it goes to 'suspend' then re-open it and sometimes, after I input my password, the OS is working again, but the Libreoffice Writer icon is still there, showing the file is still open. The only way I can get it off is to restart the laptop.

I reinstalled Libreoffice Writer to see if anything changes, but it's still the same. I haven't tried redownloading the entire suite, however.

Any clue as to what might be happening?

Thanks.
Comment 1 Xisco Faulí 2022-02-16 15:31:08 UTC
Thank you for reporting the bug. To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test?

I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
Comment 2 QA Administrators 2022-08-16 04:01:30 UTC Comment hidden (obsolete)
Comment 3 QA Administrators 2022-09-16 03:42:04 UTC
Dear Sean Kim,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp