Bug 147922 - Only works on safe mode
Summary: Only works on safe mode
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.2.5.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-03-11 12:15 UTC by NJT145
Modified: 2022-05-03 11:03 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


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Description NJT145 2022-03-11 12:15:20 UTC
Description:
I installed LibreOffice 7.2.6 on my Windows 10 pc.
My system info is here:
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------------------
System Information
------------------
      Time of this report: 3/11/2022, 14:08:47
	  ...................................................
         Operating System: Windows 10 Home 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)
                 Language: Turkish (Regional Setting: Turkish)
      System Manufacturer: MSI
             System Model: MS-7A11
                     BIOS: 1.B0 (type: UEFI)
                Processor: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
                   Memory: 24576MB RAM
      Available OS Memory: 24536MB RAM
                Page File: 9579MB used, 17293MB available
              Windows Dir: C:\Windows
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
 DirectX Database Version: 1.0.8
           DxDiag Version: 10.00.19041.0928 64bit Unicode

.........................
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Display Devices
---------------
           Card name: AMD Radeon (TM) R9 380 Series
        Manufacturer: Advanced Micro Devices, Inc.
           Chip type: AMD Radeon Graphics Processor (0x6939)
            DAC type: Internal DAC(400MHz)
         Device Type: Full Device (POST)
.........................
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LibreOffice stops working when I open it, and closing itself. It only can run on safe mode.
I uninstalled it and deleted all files that it created, and installed it again. Still have same issue.
I tried to reset profile data and disable opengl by using safe-mode wizard but nothing works.
I tried to test it wit a fresh profile by command "soffice.com -env:UserInstallation=file:///c:/my-test-profile" as it mentioned on wiki at page "https://wiki.documentfoundation.org/UserProfile", still not working, CMD output (I opened CMD as Admin) is here:
######################################################################################################
Microsoft Windows [Version 10.0.19044.1586]
(c) Microsoft Corporation. Tüm hakları saklıdır.

C:\Users\nejat>cd "C:\Program Files\LibreOffice\program"

C:\Program Files\LibreOffice\program>soffice.com -env:UserInstallation=file:///c:/my-test-profile
Failed vulkan call. Error: -4,CreateGraphicsPipelines(gpu->device(), cache, 1, &pipelineCreateInfo, nullptr, &vkPipeline)
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4

C:\Program Files\LibreOffice\program>
######################################################################################################
One more thing: I chosed all components except ActiveX while I am installing LibreOffice.

Steps to Reproduce:
1. install LibreOffice
2. install helppack tr-tr
3. run LibreOffice

Actual Results:
LibreOffice stops working when I open it, and closing itself.

Expected Results:
LibreOffice should work with no errors.


Reproducible: Always


User Profile Reset: Yes


OpenGL enabled: Yes

Additional Info:
Version: 7.2.6.2 (x64) / LibreOffice Community
Build ID: b0ec3a565991f7569a5a7f5d24fed7f52653d754
CPU threads: 4; OS: Windows 10.0 Build 19044; UI render: default; VCL: win
Locale: tr-TR (tr_TR); UI: tr-TR
Calc: threaded
Comment 1 NJT145 2022-03-11 13:42:21 UTC
Okay now I opened Windows on safe mode and checked settings, and now its working. I guess your installation msi made some issues that solved after running libreoffice while running windows on safe mode. So, it seems that THIS IS AN ISSUE ABOUT INSTALLATION MSI, so check it please on next stable release.