Bug 147940 - LibreOfficeWriterCrashing on one text file
Summary: LibreOfficeWriterCrashing on one text file
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
3.3.0 release
Hardware: All All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-03-12 17:18 UTC by Simon
Modified: 2022-10-11 03:35 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
error message (135.19 KB, image/png)
2022-03-12 17:22 UTC, Simon
Details

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Description Simon 2022-03-12 17:18:15 UTC
Description:
Frequently when I open a particular text only file, LO Writer crashes and attempts to recover. File is one and a half pages of text

It does this every time with this file. It has not done it yet with other files

All files contain typed text. No images or other assets.

LO attempts to recover.  next says recovery is finished next click on finish and document opens but then it crashes again, now for 5th time this session. I closed and restarted LO and so far not happened but this has already happened on 3 separate sessions.

macOS Monterey iMac 27" 2019 3.8Ghz, 8Core intel i9 64GB RAM

Steps to Reproduce:
1.double click to open file
2.
3.

Actual Results:
crash with attempt to recover file info message

Expected Results:
I expected the file to open normally.


Reproducible: Sometimes


User Profile Reset: Yes



Additional Info:
The file should have opened or on the occasions when it did open, should have stayed open and not crashed. Tried resetting profile. OpenGL not on
Comment 1 Simon 2022-03-12 17:22:40 UTC
Created attachment 178839 [details]
error message
Comment 2 raal 2022-03-13 13:09:35 UTC
Please attach test file.
Comment 3 QA Administrators 2022-09-10 03:51:17 UTC Comment hidden (obsolete)
Comment 4 QA Administrators 2022-10-11 03:35:22 UTC
Dear Simon,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp