Description: When changing the border thickness/position/color of cells in a shared LibreOffice Calc document, the soffice.bin process crashes due to the ucrtbase.dll. Reinstalling the software and moving to another PC did not improve the problem. The problem does not occur in LibreOffice safe mode. All PCs are running with Windows 10, V. 21H1 with all Updates. The problem only occurs on PCs with AMD Ryzen 5. Actual Results: After marking the cell(s), in the context menu, Format Cells, Outline, then changed the width. Expected Results: Crash. The error is copied in description Reproducible: Always User Profile Reset: Yes Additional Info: The Error of the Eventviewer: Name of the corrupted application: soffice.bin, version: 7.2.3.2, timestamp: 0x6196a6aa Name of the corrupt module: ucrtbase.dll, version: 10.0.19041.789, timestamp: 0x2bd748bf Exception Code: 0xc0000409 Fehleroffset: 0x000000000007286e ID of the faulty process: 0x678 Start time of the faulty application: 0x01d83873f088ee66 Path of the faulty application: C:\Program Files\LibreOffice\program\soffice.bin Path of the corrupted module: C:\Windows\System32\ucrtbase.dll Berichtskennung: ff897187-37fa-4041-963f-b2e1ae2bf2a2 Full name of the corrupted package: Application ID relative to the corrupted package:
Created attachment 178896 [details] The Error of the Eventviewer
Thank you Florian. Could you please try to reproduce with the latest version in the branch, 7.2.6? There has been 3 bugfix versions since the release of 7.2.3. https://www.libreoffice.org/download/download/ Thank you for your help.
Hello, thank you for the suggestion. I installed the update and deleted the profile before, so LibreOffice creates a new one. The LibreOffice Calc files still crash. Attached again an excerpt of the Windows Event Viewer: Name der fehlerhaften Anwendung: soffice.bin, Version: 7.2.6.2, Zeitstempel: 0x62212f53 Name des fehlerhaften Moduls: ucrtbase.dll, Version: 10.0.19041.789, Zeitstempel: 0x2bd748bf Ausnahmecode: 0xc0000409 Fehleroffset: 0x000000000007286e ID des fehlerhaften Prozesses: 0x734 Startzeit der fehlerhaften Anwendung: 0x01d83eba5deeda52 Pfad der fehlerhaften Anwendung: C:\Program Files\LibreOffice\program\soffice.bin Pfad des fehlerhaften Moduls: C:\Windows\System32\ucrtbase.dll Berichtskennung: 4847830c-15ee-489a-9865-1c4b61570bc7 Vollständiger Name des fehlerhaften Pakets: Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
I was able to solve the problem. The error only occurs on a certain device model: Lenovo ThinkCentre, model V55t-15ARE with an AMD Ryzen 5 4600G with AMD Radon Graphics.
Hello, I am not sure if this is related, but the Windows eventviewer shows similarities to this case. Upon starting Libreoffice it only shows the splash screen and quietly dies. The Windows event-viewer relates to the "ucrtbase.dll". ########################################################### EventData 1416219524552714302 5 BEX64 Nicht verfügbar 0 soffice.bin 7.3.2.2 623b6786 ucrtbase.dll 10.0.19041.789 2bd748bf 000000000007286e c0000409 0000000000000007 \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD36B.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD4C4.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD4F4.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD513.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD553.tmp.txt \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_soffice.bin_3fba214362d4d6f1c1a24db85dc9e42e8694312_6ffd1126_4db9ea0f-40e4-4c1d-8fd1-9d568c61f3f6 0 ########################################################### I am using Libreoffice 7.3.2.2, on a Win10x64 [21H2 Build:10.0.19044.1620] in a Virtual Machine with the VirtualBox Hypervisor 6.1.32 on a Fedora 35 (5.16.18-200.fc35.x86_64) Base.
(In reply to florian.rainer from comment #4) > I was able to solve the problem. The error only occurs on a certain device > model: Lenovo ThinkCentre, model V55t-15ARE with an AMD Ryzen 5 4600G with > AMD Radon Graphics. Florian, I am closing the issue as "works for me", but what exactly do you mean by "solve the problem"? What did you do to stop the crashes? (In reply to rettuas@web.de from comment #5) > Hello, I am not sure if this is related, but the Windows eventviewer shows > similarities to this case. Upon starting Libreoffice it only shows the > splash screen and quietly dies. The Windows event-viewer relates to the > "ucrtbase.dll". rettuas, if you still have this issue in 7.4 or 7.5, please open a separate bug report.