Description: If I open a document then click on Help>LibreOffice Help, LibreOffice crashes. It's repeatable, happens every time I try to access "Help" options. Steps to Reproduce: 1.Open any document 2.Click on Help>LibreOffice Help Actual Results: LibreOffice crashes with an apology. Expected Results: It should have go to "Help>LibreOffice Help" Reproducible: Always User Profile Reset: No OpenGL enabled: Yes Additional Info: I can't restart in "Safe Mode" because I can't access the Help choices
Thank you for reporting the bug. To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
Dear James Burke, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Thew bug appears to have been fixed and the Help tool works OK
[Automated Action] NeedInfo-To-Unconfirmed
(In reply to James Burke from comment #3) > Thew bug appears to have been fixed and the Help tool works OK => RESOLVED WORKSFORME
FWIW, originally clicking Help simply crashed LibreOffice. Now, although it looks messy, it doesn't crash LibreOffice, instead presenting a page of raw html which can be sorted out and put to work. It's not an excellent implementation, but at least it can be made functional and doesn't crash my LibreOffice. Perhaps some volunteer with access can rework the raw html into something more user-friendly? Thanks!
(In reply to James Burke from comment #7) > Perhaps some volunteer with access can rework the raw html into something > more user-friendly? > > Thanks! Does it happen with every help page or with a specific one (please paste link here) => NEEDINFO
"Help" still makes a mess. It's such a simple fix, I'm surprised that nobody has fixed it. I'd do it myself if I had access (but I don't). Here is exactly what appears on my screen when I click "Help": <!DOCTYPE HTML><html lang="en-US"><head><meta charset="UTF-8"><noscript><meta http-equiv="refresh" content="0; url='file:///C:/Program%20Files/LibreOffice/program/../help/en-US/noscript.html'"></noscript><meta http-equiv="refresh" content="1; url='file:///C:/Program%20Files/LibreOffice/program/../help/index.html?Target=swriter/.uno%3AHelpIndex&Language=en-US&System=WIN&Version=7.4'"><script type="text/javascript"> window.location.href = "file:///C:/Program%20Files/LibreOffice/program/../help/index.html?Target=swriter/.uno%3AHelpIndex&Language=en-US&System=WIN&Version=7.4";</script><title>Help Page Redirection</title></head><body></body></html> I should be seeing Help information, not this mess.
James does it also happen in Safe Mode? (Help -> Restart in Safe Mode) => NEEDINFO
Dear James Burke, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp