Bug 148709 - Spurious crash report screen on start up of Libreoffice
Summary: Spurious crash report screen on start up of Libreoffice
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.3.1.3 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-04-21 13:41 UTC by Chris Watson
Modified: 2022-11-19 03:36 UTC (History)
1 user (show)

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Description Chris Watson 2022-04-21 13:41:22 UTC
Description:
Each time that Libreoffice 7.3 is started on a Sony Viao, the banner screen stating that the program has crashed and should be restarted in safe mode, then once this screen has been bypassed the document recovery screen is displayed with no name in the recovery field by ignoring these message s and progressing one the progam works fine, its just a slight nag on this and does delay getting into existing documents.

Steps to Reproduce:
1. Start the application
2.
3.

Actual Results:
two screeen warnings as mentioned in the descriptive text

Expected Results:
The program has decided that as part of the start sequence it has crashed when in actuality it has not and follows the process to recover a ghost file


Reproducible: Always


User Profile Reset: No



Additional Info:
the screen should pass straight to the recent documents screen
Comment 1 Julien Nabet 2022-04-21 16:17:44 UTC
Could you update to 7.3.2 and give a try at https://wiki.documentfoundation.org/QA/FirstSteps ?
Comment 2 QA Administrators 2022-10-19 03:34:28 UTC Comment hidden (obsolete)
Comment 3 QA Administrators 2022-11-19 03:36:44 UTC
Dear Chris Watson,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp