Description: Libre Office quits silently after loading. No error message, no warning. Steps to Reproduce: 1.Start Libre Office 2. 3. Actual Results: Crashes silently Expected Results: Normal startup Reproducible: Always User Profile Reset: No Additional Info: none
Does it concern only Writer or do you reproduce this for all modules? (Calc, Impress...) Could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps ?
It only concerns writer, Impress and Calc do start normally. > Could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps ? I did. Renaming the user profile did not solve the issue. Thanks.
(In reply to 2sas from comment #2) > It only concerns writer, Impress and Calc do start normally. > > > Could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps ? > I did. Renaming the user profile did not solve the issue. > > Thanks. Ok but there are other indications in this page, eg fonts or Skia disabling, did you give a try too?
Also, paste here Help-About. Writer only as a problem for a new empty document is an unusual problem. Or is it for certain document? Attach needed.
1) Skia: I set ForceSkiaRaster to true as described. That did not fix the issue. 2) Fonts: As far as i know there were no additional fonts installed on the machine. 3) Certain document: No, it is not related to a certain document. It justs crashes silently even if i don't open a document.
Can you paste Help-About? Did you try to turn off Skia in Options-View? Please try daily master from https://dev-builds.libreoffice.org/daily/master/Win-x86_64@tb77-TDF/current/, it installs separately to working LO.
Created attachment 180160 [details] LibreOffice Help -> About (German)
> Did you try to turn off Skia in Options-View? Disabling Skia in Options -> View helped, Writer now doesn't crash for the time being. Let's keep finger crossed. Thank you.
We can put WFM (Works For Me) but not FIXED since there's no patch. Could you try https://wiki.documentfoundation.org/QA/FirstSteps#Graphics-related_issues_.28_Skia_.29 ?
New is for confirmed bugs. WFM is when bus is no more, not the case here, disabling Skia is just a workaround. 2sas, please attach <user profile>/cache/skia.log
I checked <user profile>/cache/skia.log, but unfortunately there is no skia.log.
Strange, mine is in C:\Users\timur\Application Data\LibreOffice\4\cache\ Maybe this bug should stay as Needinfo, so that message in 6 months reminds you to upgrade LO to see if this happens again, tested with Skia.
After reactivating Skia in "Options" i was able to get the file skia.log. Here is its content (only 2 lines): RenderMethod: raster Compiler: Clang
[Automated Action] NeedInfo-To-Unconfirmed
Can you please use https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg to provide a backtrace for the crash? If the only information about the problem is "it crashes" there's not much that can be done about it.
Dear 2sas, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear 2sas, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp