Bug 149075 - Windows 10 Skia: Writer closes after startup
Summary: Windows 10 Skia: Writer closes after startup
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
(earliest affected) release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
Depends on:
Blocks: Skia
  Show dependency treegraph
Reported: 2022-05-13 15:30 UTC by 2sas
Modified: 2023-01-07 03:18 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:

LibreOffice Help -> About (German) (116.22 KB, image/png)
2022-05-17 11:42 UTC, 2sas

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Description 2sas 2022-05-13 15:30:12 UTC
Libre Office quits silently after loading. No error message, no warning.

Steps to Reproduce:
1.Start Libre Office

Actual Results:
Crashes silently

Expected Results:
Normal startup

Reproducible: Always

User Profile Reset: No

Additional Info:
Comment 1 Julien Nabet 2022-05-14 10:15:40 UTC Comment hidden (obsolete)
Comment 2 2sas 2022-05-15 10:00:30 UTC Comment hidden (obsolete)
Comment 3 Julien Nabet 2022-05-15 10:08:47 UTC
(In reply to 2sas from comment #2)
> It only concerns writer, Impress and Calc do start normally.
> > Could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps ?
> I did. Renaming the user profile did not solve the issue.
> Thanks.

Ok but there are other indications in this page, eg fonts or Skia disabling, did you give a try too?
Comment 4 Timur 2022-05-15 14:42:41 UTC
Also, paste here Help-About. 
Writer only as a problem for a new empty document is an unusual problem. 
Or is it for certain document? Attach needed.
Comment 5 2sas 2022-05-17 07:53:02 UTC
1) Skia: I set ForceSkiaRaster to true as described. That did not fix the issue.

2) Fonts: As far as i know there were no additional fonts installed on the machine.

3) Certain document: No, it is not related to a certain document. It justs crashes silently even if i don't open a document.
Comment 6 Timur 2022-05-17 11:27:58 UTC
Can you paste Help-About?
Did you try to turn off Skia in Options-View?
Please try daily master from https://dev-builds.libreoffice.org/daily/master/Win-x86_64@tb77-TDF/current/, it installs separately to working LO.
Comment 7 2sas 2022-05-17 11:42:00 UTC
Created attachment 180160 [details]
LibreOffice Help -> About (German)
Comment 8 2sas 2022-05-17 11:46:49 UTC
> Did you try to turn off Skia in Options-View?

Disabling Skia in Options -> View helped, Writer now doesn't crash for the time being.

Let's keep finger crossed. Thank you.
Comment 9 Julien Nabet 2022-05-17 11:56:16 UTC
We can put WFM (Works For Me) but not FIXED since there's no patch.

Could you try https://wiki.documentfoundation.org/QA/FirstSteps#Graphics-related_issues_.28_Skia_.29 ?
Comment 10 Timur 2022-05-17 12:51:49 UTC
New is for confirmed bugs. WFM is when bus is no more, not the case here, disabling Skia is just a workaround. 

2sas, please attach <user profile>/cache/skia.log
Comment 11 2sas 2022-05-19 12:59:16 UTC
I checked <user profile>/cache/skia.log, but unfortunately there is no skia.log.
Comment 12 Timur 2022-05-19 13:26:00 UTC
Strange, mine is in C:\Users\timur\Application Data\LibreOffice\4\cache\
Maybe this bug should stay as Needinfo, so that message in 6 months reminds you to upgrade LO to see if this happens again, tested with Skia.
Comment 13 2sas 2022-05-19 15:44:20 UTC
After reactivating Skia in "Options" i was able to get the file skia.log.

Here is its content (only 2 lines):
RenderMethod: raster
Compiler: Clang
Comment 14 QA Administrators 2022-05-20 03:41:20 UTC Comment hidden (obsolete)
Comment 15 Luboš Luňák 2022-06-08 16:13:37 UTC
Can you please use https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg to provide a backtrace for the crash? If the only information about the problem is "it crashes" there's not much that can be done about it.
Comment 16 QA Administrators 2022-12-07 03:22:33 UTC Comment hidden (obsolete)
Comment 17 QA Administrators 2023-01-07 03:18:41 UTC
Dear 2sas,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team