Bug 149088 - libreoffice can't be installed on windows 2012 R2
Summary: libreoffice can't be installed on windows 2012 R2
Status: RESOLVED NOTABUG
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
7.2.7.2 release
Hardware: x86-64 (AMD64) Windows (All)
: low normal
Assignee: Not Assigned
URL: https://www.libreoffice.org/get-help/...
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-05-14 09:53 UTC by ywupub
Modified: 2022-05-20 07:31 UTC (History)
0 users

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Description ywupub 2022-05-14 09:53:05 UTC 
Description:
When starting the installation on windows 2012 R2 with all of updates installed, libreoffice prompts:
> To install LibreOffice 7.2.7.2 on windows 8.1, at least April 2014 update rollup (MS KB 2919355) must be installed.
I tried to download the update manually, I find that the update can't be installed on windows 2012 R2.

Steps to Reproduce:
1.Start the installer.


Actual Results:
Installer can't be going on because lack of the update.

Expected Results:
Installer should be going on.


Reproducible: Always


User Profile Reset: Yes



Additional Info:
Not available.
Comment 1 Timur 2022-05-18 11:59:40 UTC 
No repro. 
I have that update in Windows Server 2012 R2 and installation of 7.2.7.2 is fine.

I see it at https://www.microsoft.com/en-us/download/details.aspx?id=42334.
You may check if you have that update with:
wmic qfe list full /format:table | findstr /i "2919355"
Comment 2 ywupub 2022-05-18 13:11:12 UTC 
(In reply to Timur from comment #1)
> No repro. 
> I have that update in Windows Server 2012 R2 and installation of 7.2.7.2 is
> fine.
> 
> I see it at https://www.microsoft.com/en-us/download/details.aspx?id=42334.

Weired, when I tried to install this update (Windows8.1-KB2919355-x64), it said: Windows Update Standalone Installer. The update is not applicable to your computer"

> You may check if you have that update with:
> wmic qfe list full /format:table | findstr /i "2919355"
I pasted this command in cmd, but nothing returned.
Comment 3 Timur 2022-05-18 13:39:55 UTC 
You don't have the update. Try to install all updated from that link. 
This doesn't seem like LO bug but your local problem.
Comment 4 ywupub 2022-05-19 14:49:20 UTC 
(In reply to Timur from comment #3)
> You don't have the update. Try to install all updated from that link. 
> This doesn't seem like LO bug but your local problem.

My windows have installed all of the updates from windows update, I have installed all of the updates on the page you provided before,  except Windows8.1-KB2919355-x64.msu, because the same prompt as above... I have no idea what's wrong.
Comment 5 ywupub 2022-05-19 22:17:50 UTC 
ok, after some searching, I got that Windows8.1-KB2919442-x64 is a pre-requiremnent for the installation of the Windows8.1-KB2919355-x64. Issue was fixed, thank you!(In reply to Timur from comment #3)
> You don't have the update. Try to install all updated from that link. 
> This doesn't seem like LO bug but your local problem.

ok, after some searching, I got that Windows8.1-KB2919442-x64 is a pre-requiremnent for the installation of the Windows8.1-KB2919355-x64. Issue was fixed, thank you!
Comment 6 Timur 2022-05-20 07:31:16 UTC 
OK, it's NotABug then. 
https://bugs.documentfoundation.org/page.cgi?id=fields.html#bug_status