Bug 149101 - Extension Bug Zotero
Summary: Extension Bug Zotero
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Extensions (show other bugs)
(earliest affected) release
Hardware: All macOS (All)
: medium normal
Assignee: Not Assigned
Depends on:
Reported: 2022-05-15 21:30 UTC by Matthew
Modified: 2023-10-16 03:15 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:

First Error Message (591.01 KB, image/png)
2022-05-15 21:33 UTC, Matthew
Second Error Message (595.96 KB, image/png)
2022-05-15 21:35 UTC, Matthew

Note You need to log in before you can comment on or make changes to this bug.
Description Matthew 2022-05-15 21:30:48 UTC
After the LibreOffice 7.3.3 update, the zotero plugin has become unable to enable and/or install... comes back with an error and asking to manually install... doing the manual install same thing happens, an error that Zotero could not be installed... 

the first error trying to enable: C++ code threw N10jfw_plugin25MalformedVersionExceptionE: std::exception

Second error trying to enable: (com.sun.star.uno.RuntimeException) { { Message = "C++ code threw N10jfw_plugin25MalformedVersionExceptionE: std::exception", Context = (com.sun.star.uno.XInterface) @0 } }

This did not happen before the 7.3.3 Update, ONLY after their update...

How to reproduce the issues:

1. Download Zotero, Download LibreOffice
2. Install both separately
3. Open LibreOffice... then open Zotero
4. Zotero automatically opens Office/LibreOffice integration wizard
5. Follow the steps given
6. Error Msg should come up...

Through LibreOffice...

1. Open LibreOffice
2. Click on "Extensions"
3. Look for Zotero, should be greyed out
4. Click on Zotero and click "enable"
5. Should bring up the two error message above

OS: macOS 12.3.1 (64bit Intel Based)
Processor: 2.6 GHz Dual-Core Intel Core i5
Memory: 8 GB 1600 MHz DDR3
Storage/Size: 2 Tb
Browser: Firefox 100 64bit
Comment 1 Matthew 2022-05-15 21:33:51 UTC
Created attachment 180130 [details]
First Error Message

This is the after clicking on "Enable" in extensions
Comment 2 Matthew 2022-05-15 21:35:15 UTC
Created attachment 180131 [details]
Second Error Message

Second error message after clicking "ok" and it would look like the extension would try to install and this error message comes up
Comment 3 eisa01 2023-03-17 18:21:20 UTC
Does this still persist in current versions of LO?

Have you tried contacting the Zotero developers? It sounds like this is something they need to fix in their extension?
Comment 4 QA Administrators 2023-09-15 03:06:00 UTC Comment hidden (obsolete)
Comment 5 QA Administrators 2023-10-16 03:15:18 UTC
Dear Matthew,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team