After the LibreOffice 7.3.3 update, the zotero plugin has become unable to enable and/or install... comes back with an error and asking to manually install... doing the manual install same thing happens, an error that Zotero could not be installed... the first error trying to enable: C++ code threw N10jfw_plugin25MalformedVersionExceptionE: std::exception Second error trying to enable: (com.sun.star.uno.RuntimeException) { { Message = "C++ code threw N10jfw_plugin25MalformedVersionExceptionE: std::exception", Context = (com.sun.star.uno.XInterface) @0 } } This did not happen before the 7.3.3 Update, ONLY after their update... How to reproduce the issues: 1. Download Zotero, Download LibreOffice 2. Install both separately 3. Open LibreOffice... then open Zotero 4. Zotero automatically opens Office/LibreOffice integration wizard 5. Follow the steps given 6. Error Msg should come up... Through LibreOffice... 1. Open LibreOffice 2. Click on "Extensions" 3. Look for Zotero, should be greyed out 4. Click on Zotero and click "enable" 5. Should bring up the two error message above OS: macOS 12.3.1 (64bit Intel Based) Processor: 2.6 GHz Dual-Core Intel Core i5 Memory: 8 GB 1600 MHz DDR3 Storage/Size: 2 Tb Browser: Firefox 100 64bit
Created attachment 180130 [details] First Error Message This is the after clicking on "Enable" in extensions
Created attachment 180131 [details] Second Error Message Second error message after clicking "ok" and it would look like the extension would try to install and this error message comes up
Does this still persist in current versions of LO? Have you tried contacting the Zotero developers? It sounds like this is something they need to fix in their extension?
Dear Matthew, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Matthew, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp