Description: I had hoped that the upgrade to 7.2.7.2 would fix a bug I have had for a long time - seems not so. I have installed and otherwise fully working a Xerox 6000 laser printer. I can print text fine in writer However, always when I try to print a document with graphics it crashes. Recovery of the file always succeeds. Fortunately I also have Open Office 4.1.10 which does not have this problem, is not my normal word processor but which I use to print docs with graphics. Steps to Reproduce: 1.Possibly have installed a Xerox 6000 laser printer? 2.Generate any writer document with graphics (B&W or colour I think) 3.Attempt to pring Actual Results: Crash. Crash report sent apparently successfully. Recovery successful. Expected Results: Not to crash! Reproducible: Always User Profile Reset: No Additional Info: [Information automatically included from LibreOffice] Locale: en Module: TextDocument [Information guessed from browser] OS: Windows 10 (routine upgrades received) PC Dell OS is 64bit: yes Am about to try resetting user profile and checking OpenGL (not yet for fear this will blow away what I have just carefully entered!)
Can you attach crash report URL? https://help.libreoffice.org/latest/lo/text/shared/guide/error_report.html
Thank you for reporting the bug. Please attach a sample document, as this makes it easier for us to verify the bug. I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested document is provided. (Please note that the attachment will be public, remove any sensitive information before attaching it. See https://wiki.documentfoundation.org/QA/FAQ#How_can_I_eliminate_confidential_data_from_a_sample_document.3F for help on how to do so.)
Dear TimStevenson, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear TimStevenson, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp