Description: I'm working with LibreOffice Draw to create a map of our companies building to see where which PC / Network Patch / Printer is located. Now I'm worked for quite some days already just on the Ground level. The program keeps crashing when I group some items and sometimes items just disappear when recovering. Those items that disappeared were there at least 2 saves & files ago. I also try to make it easier by sorting things in the Navigator. For example I move every Patch X.X entry so I have them in one place to know where to look if something is missing but on each or some crashes it shuffles them back in the order I created the items. As a workaround I have cut and pasted each of those entries in the order they should be. It's a long process but I finally have a somewhat sorted list. In an attempt to fix this issue I've also tried to create a new .odg file and copy what I already got over, however in the new file I cannot rearrange anything via Draw & Drop in the Navigator (F5) while it still works in the old file. It gives me the circle with a line crossing through (no parking sign) while in the old file I have a dotted rectangle next to the mouse. The program also keeps crashing when I group certain items and I don't really see why. Sometimes I just cut and past everything and it works fine and in one case I tried to figure out what breaks it so I selected 2, grouped safed, ungrouped, selected 3, grouped again, safed, ungrouped, and I kept going until the whole thing was grouped and safed even tho it was crashing when I included that shape. The worst thing about these crashes is, that it sometimes just deletes one or two items out of nowhere and I am very afraid of not finding the missing items since it's a bit complicated and hard to find every single one of them. :C I would say I can reproduce this issue and I have created multiple reports that should have been send yesterday 09/06/2022 on nearly every occasion where it crashed. I forgot to write down the error report however. The most surprising thing about this is, I mainly use rectangular shapes that cause the issue yet I would understand it more if it was a very strange/special shape with 10 or more edges. In case it's important I work on a A0 sized map which will be later converted into a PDF for printing of specific sections. While trying to isolate the bug, I created a new file, copied the shapes that usually would have caused the issue into a new file, then grouped those and now it worked. But when closing the file it created the following Report. https://crashreport.libreoffice.org/stats/crash_details/047fb653-f986-4c29-be47-ef2c4160b837 Steps to Reproduce: 1. Select shaped on my Drawing 2. Group them 3. Save Actual Results: Crashes and rearranges the Navigator list or even deletes created shapes. Expected Results: Grouping the items and saving the file successfully. Reproducible: Always User Profile Reset: No Additional Info: I don't know. Work as expected I guess or give an error message "Shape (if names <Name of Shape> cannot be grouped. Reason: XYZ" Basically not crash the program and give details about why it doesn't work.
Hi, can you paste your system info / LO version? For that, just go to Help - About LibreOffice and copy the System Information. Also, can you provide a small sample file where the bug always occurs so we can confirm the bug?
Is this it? Version: 7.3.3.2 (x64) / LibreOffice Community Build ID: d1d0ea68f081ee2800a922cac8f79445e4603348 CPU threads: 12; OS: Windows 10.0 Build 19044; UI render: Skia/Raster; VCL: win Locale: en-US (en_DE); UI: en-US Calc: threaded Also for today I'm done working on the plan. If I can get a file where I can narrow down the issue for reproduction, I will add a copy without our company information. As additional information in the navigator I don't use special characters like []{}\;: etc. but regular characters like - . & /. Just to narrow down the issue. I try to avoid them since they are programming characters.
(In reply to Nico from comment #2) > Is this it? > > Version: 7.3.3.2 (x64) / LibreOffice Community > Build ID: d1d0ea68f081ee2800a922cac8f79445e4603348 > CPU threads: 12; OS: Windows 10.0 Build 19044; UI render: Skia/Raster; VCL: > win > Locale: en-US (en_DE); UI: en-US > Calc: threaded Fortunately you're using an up-to-date version of LibO. I could reproduce the grouping behavior deleting shapes, but could not define a certain series of steps to reproduce the issue.
Haven't yet had the time to continue working on the file as some things came up urgently. Will try to get a "bugged" file for you as soon as I can. I did a quick run but when I tried to prepare the file by removing everything important like exact layouts or specific shapes and pictures and tried to regroup and safe, everything was fine after saving and closing. :/ It seems a bit impossible to always pinpoint it down to one thing. It's pretty annoying for me and I imagine for you guys too since it's hard to reproduce. I would love to send you guys the whole files but I cannot legally do so for GDPR reasons and company security. :C Also here is another Crash Report: https://crashreport.libreoffice.org/stats/crash_details/7dbe43dd-27ce-470c-8124-1eb6aaa7afc0
[Automated Action] NeedInfo-To-Unconfirmed
Thank you for reporting the bug. Please attach a sample document, as this makes it easier for us to verify the bug. I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested document is provided. (Please note that the attachment will be public, remove any sensitive information before attaching it. See https://wiki.documentfoundation.org/QA/FAQ#How_can_I_eliminate_confidential_data_from_a_sample_document.3F for help on how to do so.)
Dear Nico, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Nico, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp