Bug 149834 - libreoffice 7.3.4.2 for mac update check fail
Summary: libreoffice 7.3.4.2 for mac update check fail
Status: RESOLVED NOTOURBUG
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.3.4.2 release
Hardware: x86-64 (AMD64) macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-07-04 02:02 UTC by qidizi
Modified: 2022-07-09 09:36 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
screenshot (407.11 KB, image/jpeg)
2022-07-04 02:02 UTC, qidizi
Details

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Description qidizi 2022-07-04 02:02:17 UTC
Description:
The 7.4.3.2 that has just been upgraded detects whether there is a new version and shows a failure

Steps to Reproduce:
1. menu
2. click help
3. click check for updates ...
4. status: “Checking for an update failed.”

Actual Results:
Checking for an update failed.

Expected Results:
You should prompt "Already have the latest version" or find a new version and prompt for installation


Reproducible: Always


User Profile Reset: Yes



Additional Info:
[Information automatically included from LibreOffice]
Locale: en-US
Module: StartModule
[Information guessed from browser]
OS: Mac OS X (All)
OS is 64bit: yes

The previous version of 7.4.3.2 seems to be 7.3.3.2, I clicked "Detect New Version" to find 7.4.3.2, after installing 7.4.3.2 "Detect New Version" function is like this. I have a normal network and can access libreoffice.org and other websites, which I don't think is caused by network problems.



Version: 7.3.4.2 / LibreOffice Community
Build ID: 728fec16bd5f605073805c3c9e7c4212a0120dc5
CPU threads: 8; OS: Mac OS X 12.4; UI render: default; VCL: osx
Locale: en-US (en_CN.UTF-8); UI: en-US
Calc: threaded


I've reset the profile and restarted libreoffice, and the problem is still the same
Comment 1 qidizi 2022-07-04 02:02:59 UTC
Created attachment 181100 [details]
screenshot
Comment 2 steve 2022-07-09 09:16:27 UTC
Cannot reproduce on macOS 12.4 with 7.3.4.2. Shows `LibreOffice 7.3 is up to date.`
Seems we use same versions and are both on intel macs.
Comment 3 qidizi 2022-07-09 09:36:27 UTC
Now, when I try on another network, I find it working. I suspect that my pc to the update server network was faulty at that time and failed to connect. I was "pinging" at the time was "www.libreoffice.org", although it is normal, but I don't know how much the update server is (I guess it is not "www.libreoffice.org"), because I failed to test the network connectivity state at that time, I could not know the network status of my pc to the update server, so I now change this bug status;

now,it prompt: LibreOffice 7.3 is up to date.