Description: When i am in the middle of typing my document, the page freezes and crashes. I have to restart my computer just to close the window. Actual Results: I need an update of 7.4 Expected Results: if you give me an update it will fix this issue. On 7.2 Libre Office works perfectly. Reproducible: Always User Profile Reset: Yes OpenGL enabled: Yes Additional Info: n/a
So, LO starts normally, but crashes during use? Sometimes or each time? Please paste info from Help-About. You'd you really reset or rename LO user folder? Did you try to change Skia in Tools-Options-View?
Win10 Pro Edition Windows 10 Pro Version 21H2 Installed on 6/25/2022 OS build 19044.1826 Experience Windows Feature Experience Pack 120.2212.4180.0 New laptop delivered 6/24/2022 ASUS ExpertBook B9 Thin & Light Business Laptop, 14” FHD Display, Intel Core i7-1165G7 CPU, 1TB SSD, 16GB LPDDRX-RAM, Windows 10 Pro, Up to 17 Hrs-Battery Life-Sleeve, B9450CEA-XH75 Clean install of LO 7.3.4.2 (first/only version installed) Version: 7.3.4.2 (x64) / LibreOffice Community Build ID: 728fec16bd5f605073805c3c9e7c4212a0120dc5 CPU threads: 8; OS: Windows 10.0 Build 19044; UI render: Skia/Vulkan; VCL: win Locale: en-US (en_US); UI: en-US Calc: threaded LO writer freezes totally, and locks Win10 for a minute or two, then crashes. This happened 5-6 times this evening when editing *.docx files created by MS Office and downloaded through Dropbox.com for editing on laptop. Has not occurred previously when I created/edited my own *.odt files. If there's a way to generate logcat/error log let me know and I'll upload. Thank you.
Skia was enabled for me - disabled, will test. Also "use JRE" was enabled, but I don't have JRE installed, so disabled that too.
This could be DOCX bug. For that, sample is needed, without personal info. Debug info can be obtained with https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg but that can only help if there's a developer asking for it.
Dear weimaranerlove2000, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear weimaranerlove2000, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp