Description: As it says in the title, every time I try to open the latest version of LibreOffice on my gaming PC, the program crashes as soon as I try to create or load an ODT file. Desktop PC hardware specs: AMD Ryzen 7 3700X CPU 16GB RAM 1TB M.2 NAND SSD AMD Radeon RX 6700 XT The operating system is Windows 11 Pro 21H2 22000.795. My Acer monitor is running at 1440p resolution with normal scaling. HDR and Night Light are not switched on. I resolved the problem by switching off graphics hardware acceleration through LibreOffice Safe Mode. Just clearing user profile and resetting plugins did not help. Steps to Reproduce: 1. Install LibreOffice 2. Open or Create a file in Writer Actual Results: Writer crashes after the automatic tip window appears. Expected Results: Writer should have allowed me to dismiss the tip window and continue as normal. Reproducible: Always User Profile Reset: Yes OpenGL enabled: Yes Additional Info: Version: 7.3.5.2 (x64) / LibreOffice Community Build ID: 184fe81b8c8c30d8b5082578aee2fed2ea847c01 CPU threads: 16; OS: Windows 10.0 Build 22000; UI render: Skia/Raster; VCL: win Locale: en-GB (en_GB); UI: en-US Calc: threaded I also found this repeated error message in the Windows event viewer: Faulting application name: soffice.bin, version: 7.3.5.2, time stamp: 0x62d2d25a Faulting module name: ucrtbase.dll, version: 10.0.22000.1, time stamp: 0x00e78ce9 Exception code: 0xc0000409 Fault offset: 0x000000000007dd7e Faulting process id: 0x1df0 Faulting application start time: 0x01d8a178f2f78981 Faulting application path: C:\Program Files\LibreOffice\program\soffice.bin Faulting module path: C:\Windows\System32\ucrtbase.dll Report Id: a4f013b0-e834-440b-86a1-526cc7642085 Faulting package full name: Faulting package-relative application ID:
Also graphics card to monitor connection is via DisplayPort. I don't think that affects anything, but just adding it in case it helps with the troubleshooting process. My googling for the DLL in Windows Event Viewer makes me think there might be something about the Visual C++ redistributable package that's breaking things, but I don't know enough about the LibreOffice codebase or packaging to diagnose that.
Could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps ?
Will do some time this evening UK time. :) I think I know where you're going with this. I'll try with and without Skia enabled, as I'm guessing that Safe Mode set that to "forced" to resolve my crashing problems. Will confirm if that's the case or not and pass along the log.
Indeed, have in mind to check you got last graphic driver first. However, I'm not sure but I think we got some pb when using Skia on Windows 11.
So in my own testing: * No crashing if Skia is disabled entirely * No crashing if Skia is enabled with forced software rendering The application does crash though is Skia is enabled and I'm *not* forcing software rendering. Contents of <userprofile>/cache/skia.log when it's on and forcing software rendering: Skia on & forced rendering: RenderMethod: raster Compiler: Clang Skia on with no forced rendering: RenderMethod: vulkan Vendor: 0x1002 Device: 0x73df API: 1.2.188 Driver: 2.0.198 DeviceType: discrete DeviceName: AMD Radeon RX 6700 XT Denylisted: no Crash dump when Skia is enabled but not forcing software rendering: ProductName=LibreOffice Version=7.3.5.2 BuildID=184fe81b8c8c30d8b5082578aee2fed2ea847c01 URL=https://crashreport.libreoffice.org/submit/ VulkanVendor=0x1002 VulkanDevice=0x73df VulkanAPI=1.2.188 VulkanDriver=2.0.198 VulkanDeviceType=discrete VulkanDeviceName=AMD Radeon RX 6700 XT UseSkia=true Language=en-GB CPUModelName=AMD Ryzen 7 3700X 8-Core Processor CPUFlags=sse3 pclmulqdq monitor ssse3 fma cpmxch16b sse41 sse42 movbe popcnt aes xsave osxsave avx f16c rdrand msr cx8 sep cmov clfsh mmx fxsr sse sse2 ht fsgsbase bmi1 avx2 bmi2 rdseed adx sha lahf abm sse4a syscall mmxext rdtscp MemoryTotal=16729512 kB
Thank you for the feedback! Luboš: since it's Skia related, thought you might be interested in this one.
Also if it helps, Windows Update claims I already have the latest driver installed for my AMD RX 6700 XT graphics card. (Driver provider AMD, Driver version 30.0.13023.4001, Driver date 2021-12-16, Driver signer is Microsoft)
Seem duplicate. Better to have a single conformed bug than 2 unconfirmed. *** This bug has been marked as a duplicate of bug 150111 ***