Description: After installing Version 7.3.5, the program opens. Click on "NEW" document (WRITER) and the initial screen opens then the processing TERMINATES immediately. The recovery process for the unnamed document results in the same crashing/terminating. Steps to Reproduce: 1.Start LibreOffice, click on WRITER Document 2.Processing shows a new/empty file but then TERMINATES 3.RESTART LibreOffice - recovery window appears showing untitled document. 4.RUN recovery on untitled document - processing CRASHES Actual Results: Provided above in "Steps to Reproduce" Ran MODIFY to correct any possible errors with the download & install but get sames results with LibreOffice crashing with each attempt to open a new Writer document. Expected Results: Attempted to recover the untitled document but continue to experience CRASHING of the application. Reproducible: Always User Profile Reset: Yes Additional Info: Opened the new document without any CRASHING. Recovered the document (untitled) after the processing CRASHED. ********** Info from Windows 11 Event Log: Faulting application name: soffice.bin, version: 7.3.4.2, time stamp: 0x6298169f Faulting module name: ucrtbase.dll, version: 10.0.22000.1, time stamp: 0x00e78ce9 Exception code: 0xc0000409 Fault offset: 0x000000000007dd7e Faulting process id: 0x4f38 Faulting application start time: 0x01d8a28c77a3fb8f Faulting application path: C:\Program Files\LibreOffice\program\soffice.bin Faulting module path: C:\Windows\System32\ucrtbase.dll Report Id: 94ff509d-b822-4fc1-bb8c-6ff694ce5e47 Faulting package full name: Faulting package-relative application ID: ********** Desktop Specifications Processor = AMD Ryzen 9 59000 12-Cor Processor 3.00GHz Installed RAM = 32GB System Type = 64-bit operating system, x64 based processor Pen & Touch = NO Windows Edition = Windows 11 Home Version = 21H2 Installation Date = 7/20/2022 OS Build = 22000.832 Experience = Windows Feature Experience Pack 1000.22000.832.0
Log Name: Application Source: Application Error Date: 7/28/2022 10:15:33 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: GOAlienware Description: Faulting application name: soffice.bin, version: 7.3.4.2, time stamp: 0x6298169f Faulting module name: ucrtbase.dll, version: 10.0.22000.1, time stamp: 0x00e78ce9 Exception code: 0xc0000409 Fault offset: 0x000000000007dd7e Faulting process id: 0x4f38 Faulting application start time: 0x01d8a28c77a3fb8f Faulting application path: C:\Program Files\LibreOffice\program\soffice.bin Faulting module path: C:\Windows\System32\ucrtbase.dll Report Id: 94ff509d-b822-4fc1-bb8c-6ff694ce5e47 Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Version>0</Version> <Level>2</Level> <Task>100</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2022-07-28T14:15:33.1382355Z" /> <EventRecordID>3392</EventRecordID> <Correlation /> <Execution ProcessID="11636" ThreadID="0" /> <Channel>Application</Channel> <Computer>GOAlienware</Computer> <Security /> </System> <EventData> <Data>soffice.bin</Data> <Data>7.3.4.2</Data> <Data>6298169f</Data> <Data>ucrtbase.dll</Data> <Data>10.0.22000.1</Data> <Data>00e78ce9</Data> <Data>c0000409</Data> <Data>000000000007dd7e</Data> <Data>4f38</Data> <Data>01d8a28c77a3fb8f</Data> <Data>C:\Program Files\LibreOffice\program\soffice.bin</Data> <Data>C:\Windows\System32\ucrtbase.dll</Data> <Data>94ff509d-b822-4fc1-bb8c-6ff694ce5e47</Data> <Data> </Data> <Data> </Data> </EventData> </Event>
Could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps ?
Julien: My Windows 11 software and other drivers were installed recently (July 20th) as a "clean install" by the Dell Tech Support team. To the best of my understanding, all of the drivers are the most current & latest for my machine. I tried the version starting it in SAFE MODE but was unable to complete the creation of the new WRITER document. The other items listed in your link do not seem applicable. This appears to be a bug and requires a fix. My efforts of upgrading to Version 7.3.5 (2) is my 4th effort of downloading the software, installing and attempting to use the version. Every instance results in the same error.
Thank you for your feedback. Since I don't have more questions so put it back to UNCONFIRMED.
There are other similar reports and best was to search before reporting. That link has Skia section. If you can start LO, I understand you can, then turn off Skia in Options-View. If not, make a shortcut to run LO with this: C:\Windows\System32\cmd.exe /c "set SAL_DISABLESKIA=1 && START /D ^"C:\Program Files\LibreOffice\program^" soffice.exe --norestore"
(In reply to Timur from comment #5) > There are other similar reports and best was to search before reporting. >... Indeed. I wonder if it's a pb with Windows 11 or with Windows 11+Skia. In the last case, perhaps for the moment we should disable Skia each time Windows 11 is used.
Dear Gene, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Gene, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp