Description: After upgrading Ubuntu to 22.04.1 LTS, LibreOffice Calc and Writer (I did not try other applications) do not open documents, even newly created ones. It freezes and produces a dialog window: "Force quit|Wait". However, it resumes working normally after reboot, but in ~30 min. stops opening files again. Steps to Reproduce: 1.Open Calc 2.put some data 3.Save 4.Open Actual Results: On opening a document, Calc freezes for a few seconds with a blank screen, then produces a dialog window "Force quit|Wait" Expected Results: Open a document. Reproducible: Always User Profile Reset: Yes OpenGL enabled: Yes Additional Info: [Information automatically included from LibreOffice] Locale: en-US Module: safemode [Information guessed from browser] OS: Linux (All) OS is 64bit: yes Version: 7.3.5.2 / LibreOffice Community Build ID: 30(Build:2) CPU threads: 16; OS: Linux 5.15; UI render: default; VCL: gtk3 Locale: en-US (en_US.UTF-8); UI: en-US Ubuntu package version: 1:7.3.5-0ubuntu0.22.04.1 Calc: threaded
Please test with a clean profile, Menu/Help/Restart in Safe Mode
That was done.
To know if it's gtk related, could you try this: - launch terminal/console - type: export SAL_USE_VCLPLUGIN=gen && soffice --calc then try to reproduce the pb. Also do you have any network printer?
I have done: export SAL_USE_VCLPLUGIN=gen && soffice --calc The bug is reproduced. Yes, I have a network printer.
(In reply to Slava from comment #4) > I have done: > > export SAL_USE_VCLPLUGIN=gen && soffice --calc > > The bug is reproduced. Ok so not gtk related. > > Yes, I have a network printer. is the network printer on or off? If on, could you turn it off and if off, could you turn it on? Obviously the goal is to know if it's got some impact or not.
I can give you an access to my computer to investigate the bug.
I have turned off my printer, but the bug persists.
Could you retrieve an strace during the freeze (see https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux:_How_to_get_an_strace_log)? I'm not a strace expert but I suppose some people may interpret it and find some hints in it. (you can attach file by using this link: https://bugs.documentfoundation.org/attachment.cgi?bugid=150479&action=enter)
Created attachment 181891 [details] strace log
Before opening a document, LibreOffice has produced the first 80338 lines of the trace log, then it hung for ~30 sec., and produced the rest 80508 - 80338 = 170 lines.
First could you uninstall any LO extension if you've got ones? Then I know you used safe mode so shouldn't related with a profile pb but I see this on your file: 80302 165037 15:06:14.324718 mkdir("/home/slava/.config/libreoffice/4/user", 0777) = -1 EEXIST (File exists) 80303 165037 15:06:14.325116 getpid() = 164940 80304 165037 15:06:14.325439 openat(AT_FDCWD, "/home/slava/.config/libreoffice/4/user/Al59Rq", O_RDWR|O_CREAT|O_EXCL, 0600) = 32 80305 165037 15:06:14.325666 newfstatat(32, "", {st_mode=S_IFREG|0600, st_size=0, ...}, AT_EMPTY_PATH) = 0 80306 165037 15:06:14.325844 fcntl(32, F_SETLK, {l_type=F_WRLCK, l_whence=SEEK_SET, l_start=0, l_len=0}) = 0 80307 165037 15:06:14.326444 mprotect(0x7f8700036000, 20480, PROT_READ|PROT_WRITE) = 0 80308 165037 15:06:14.326726 mprotect(0x7f870003b000, 57344, PROT_READ|PROT_WRITE) = 0 80309 165037 15:06:14.326974 mprotect(0x7f8700049000, 110592, PROT_READ|PROT_WRITE) = 0 80310 165037 15:06:14.327370 pwrite64(32, "<?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<oor:items xmlns:oor=\"http://openoffice.org/2001/registry\" xmlns:xs=\"http://www.w3.org/2001/XMLSchema\" xmlns:xsi=\"http://www.w3.org/2001/XMLSchema-instance\">\n<item oor:path=\"/org.openoffice.Office.Common/Filter/Micros"..., 65556, 0) = 65556 80311 165037 15:06:14.328287 pwrite64(32, "</it></value></prop></item>\n<item oor:path=\"/org.openoffice.Office.Linguistic/ServiceManager/HyphenatorList\"><prop oor:name=\"ru-RU\" oor:op=\"fuse\" oor:type=\"oor:string-list\"><value><it>org.openoffice.lingu.LibHnjHyphenator</it></value></prop></item>\n<item o"..., 32470, 65556) = 32470 80312 165037 15:06:14.328699 close(32) = 0 80313 165037 15:06:14.328865 rename("/home/slava/.config/libreoffice/4/user/Al59Rq", "/home/slava/.config/libreoffice/4/user/registrymodifications.xcu") = 0 Just to be sure, could you apply this? https://wiki.documentfoundation.org/QA/FirstSteps#Corrupted_user_profile + Also, do you have Java installed? If yes which precise version/editor/32-64 bits. You must have in mind that if you use LO 32 bits, you must have Java 32 bits and if you use LO 64 bits, you must have Java 64 bits. Finally, after the upgrade, did you restart your machine? (just to be sure we start from a good basis, above all if the upgrade "upgraded" the kernel).
What is "LO extension" and how can I remove it? What is "profile pb"? I do not use Java, but: $ apt list --installed | grep -i java WARNING: apt does not have a stable CLI interface. Use with caution in scripts. ca-certificates-java/jammy,jammy,now 20190909 all [installed,automatic] gir1.2-javascriptcoregtk-4.0/jammy-updates,jammy-security,now 2.36.6-0ubuntu0.22.04.1 amd64 [installed,automatic] java-common/jammy,jammy,now 0.72build2 all [installed,automatic] javascript-common/jammy,jammy,now 11+nmu1 all [installed,automatic] libapache-pom-java/jammy,jammy,now 18-1 all [installed,automatic] libatk-wrapper-java-jni/jammy,now 0.38.0-5build1 amd64 [installed,automatic] libatk-wrapper-java/jammy,jammy,now 0.38.0-5build1 all [installed,automatic] libbsh-java/jammy,jammy,now 2.0b4-20 all [installed,automatic] libcommons-logging-java/jammy,jammy,now 1.2-2 all [installed,automatic] libcommons-parent-java/jammy,jammy,now 43-1 all [installed,automatic] libel-api-java/jammy,jammy,now 3.0.0-3 all [installed,automatic] libfontbox-java/jammy,jammy,now 1:1.8.16-2 all [installed,automatic] libhsqldb1.8.0-java/jammy,jammy,now 1.8.0.10+dfsg-11 all [installed,automatic] libjavascriptcoregtk-4.0-18/jammy-updates,jammy-security,now 2.36.6-0ubuntu0.22.04.1 amd64 [installed,automatic] libjsp-api-java/jammy,jammy,now 2.3.4-3 all [installed,automatic] liblibreoffice-java/jammy-updates,jammy-updates,now 1:7.3.5-0ubuntu0.22.04.1 all [installed,automatic] libpdfbox-java/jammy,jammy,now 1:1.8.16-2 all [installed,automatic] libreoffice-java-common/jammy-updates,jammy-updates,now 1:7.3.5-0ubuntu0.22.04.1 all [installed,automatic] libservlet-api-java/jammy,jammy,now 4.0.1-2 all [installed,automatic] libservlet3.1-java/jammy,jammy,now 1:4.0.1-2 all [installed,automatic] libunoloader-java/jammy-updates,jammy-updates,now 1:7.3.5-0ubuntu0.22.04.1 all [installed,automatic] libwebsocket-api-java/jammy,jammy,now 1.1-2 all [installed,automatic] ure-java/jammy-updates,now 1:7.3.5-0ubuntu0.22.04.1 amd64 [installed,automatic] > Finally, after the upgrade, did you restart your machine? Yes. How can I remove my user profile? By this command? rm -r .config/libreoffice/4/user
I have removed all LibreOffice extensions, but the bug persists.
(In reply to Slava from comment #12) > ... > What is "profile pb"? everything is explained https://wiki.documentfoundation.org/QA/FirstSteps#Corrupted_user_profile (+ follow links) of this part. In brief, it's the specific directory ~/.config/libreoffice/4/user/ It contains all LO config. > I do not use Java, but: > > $ apt list --installed | grep -i java To know if you've got java and its version, just type: java -version In my case, I got: openjdk version "11.0.16" 2022-07-19 OpenJDK Runtime Environment (build 11.0.16+8-post-Debian-1) OpenJDK 64-Bit Server VM (build 11.0.16+8-post-Debian-1, mixed mode, sharing) If the command is not found, you should install Java. There are components in LO which depend on Java and I'm really not sure LO can work without Java. > > Finally, after the upgrade, did you restart your machine? > Yes. Ok > > How can I remove my user profile? > By this command? > rm -r .config/libreoffice/4/user rm -rf ~/.config/libreoffice/4/user (you can make a backup before just in case you would need it).
$ java -version openjdk version "11.0.16" 2022-07-19 OpenJDK Runtime Environment (build 11.0.16+8-post-Ubuntu-0ubuntu122.04) OpenJDK 64-Bit Server VM (build 11.0.16+8-post-Ubuntu-0ubuntu122.04, mixed mode, sharing) I have done: $ cd ~/.config/libreoffice/4/ $ mv user user.old The bug persists.
Ok I must recognize I’m stuck but surely other people will have some ideas.
Can downgrading LibreOffice solve the problem? How can i do that?
The problem appears to have started here: 64959 15:06:33.078130 recvmsg(17, {msg_name=NULL, msg_namelen=0, msg_iov=[{iov_base="\34\0X\0o\0\340\0\17\1\0\0\221\23\4\t\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\34\0X\0o\0\340\0C\1\0\0\221\23\4\t\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0", iov_len=4096}], msg_iovlen=1, msg_controllen=0, msg_flags=0}, 0) = 64 164959 15:06:33.078575 recvmsg(17, {msg_namelen=0}, 0) = -1 EAGAIN (Resource temporarily unavailable) ...
(In reply to Slava from comment #17) > Can downgrading LibreOffice solve the problem? No idea > How can i do that? Putting this in Google: ubuntu downgrade package gives for example https://www.linuxuprising.com/2019/02/how-to-downgrade-packages-to-specific.html
(In reply to Slava from comment #18) > The problem appears to have started here: > > 64959 15:06:33.078130 recvmsg(17, {msg_name=NULL, msg_namelen=0, > msg_iov=[{iov_base="\34\0X\0o\0\340\0\17\1\0\0\221\23\4\t\0\0\0\0\0\0\0\0\0\0 > \0\0\0\0\0\0\34\0X\0o\0\340\0C\1\0\0\221\23\4\t\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0 > \0", iov_len=4096}], msg_iovlen=1, msg_controllen=0, msg_flags=0}, 0) = 64 > 164959 15:06:33.078575 recvmsg(17, {msg_namelen=0}, 0) = -1 EAGAIN (Resource > temporarily unavailable) > ... which doesn't mean anything for me but perhaps it would for someone else.
> ubuntu downgrade package > gives for example https://www.linuxuprising.com/2019/02/how-to-downgrade-packages-to-specific.html Too complicated: $ apt policy libreoffice libreoffice: Installed: 1:7.3.5-0ubuntu0.22.04.1 Candidate: 1:7.3.5-0ubuntu0.22.04.1 Version table: *** 1:7.3.5-0ubuntu0.22.04.1 500 500 http://us.archive.ubuntu.com/ubuntu jammy-updates/universe amd64 Packages 100 /var/lib/dpkg/status 1:7.3.2-0ubuntu2 500 500 http://us.archive.ubuntu.com/ubuntu jammy/universe amd64 Packages $ sudo apt install libreoffice=1:7.3.2-0ubuntu2 [sudo] password for slava: Reading package lists... Done Building dependency tree... Done Reading state information... Done Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: libreoffice : Depends: libreoffice-core (= 1:7.3.2-0ubuntu2) but 1:7.3.5-0ubuntu0.22.04.1 is to be installed Recommends: libreoffice-nlpsolver but it is not going to be installed Recommends: libreoffice-wiki-publisher but it is not going to be installed E: Unable to correct problems, you have held broken packages. $ sudo apt install libreoffice=1:7.3.2-0ubuntu2 libreoffice-core=1:7.3.2-0ubuntu2 Reading package lists... Done Building dependency tree... Done Reading state information... Done Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: libreoffice : Depends: libreoffice-calc but it is not installable Recommends: libreoffice-gnome but it is not going to be installed or libreoffice-plasma but it is not going to be installed Recommends: libreoffice-nlpsolver but it is not going to be installed Recommends: libreoffice-wiki-publisher but it is not going to be installed libreoffice-base : Depends: libreoffice-core (= 1:7.3.5-0ubuntu0.22.04.1) but 1:7.3.2-0ubuntu2 is to be installed libreoffice-core : Conflicts: libreoffice-core-nogui but 1:7.3.5-0ubuntu0.22.04.1 is to be installed libreoffice-core-nogui : Conflicts: libreoffice-core but 1:7.3.2-0ubuntu2 is to be installed libreoffice-draw : Depends: libreoffice-core (= 1:7.3.5-0ubuntu0.22.04.1) but 1:7.3.2-0ubuntu2 is to be installed libreoffice-impress : Depends: libreoffice-core (= 1:7.3.5-0ubuntu0.22.04.1) but 1:7.3.2-0ubuntu2 is to be installed libreoffice-math : Depends: libreoffice-core (= 1:7.3.5-0ubuntu0.22.04.1) but 1:7.3.2-0ubuntu2 is to be installed libreoffice-writer : Depends: libreoffice-core (= 1:7.3.5-0ubuntu0.22.04.1) but 1:7.3.2-0ubuntu2 is to be installed E: Unable to correct problems, you have held broken packages. I have stopped here.
(In reply to Slava from comment #21) > > ubuntu downgrade package > > gives for example https://www.linuxuprising.com/2019/02/how-to-downgrade-packages-to-specific.html > > Too complicated: >... I understand. Anyway, it would have been only a workaround, not the right solution.
Next step is to test with another LO,to know if problem is LO or OS related. Preferably you should run LO daily master 7.5+ as single AppImage executable file. There are instructions in LO wiki how to download and make it, it's 'Linux parallel install'.
> Preferably you should run LO daily master 7.5+ as single AppImage executable file. > There are instructions in LO wiki how to download and make it, it's 'Linux parallel install'. Could you point me to the web page?
https://wiki.documentfoundation.org/Installing_in_parallel/Linux Appimage is under Automated installation, although it's not an installation, rather fetch and make the executable file.
$ ./make_libreoffice_appimage.sh daily x86-64 N N N N Y ... dlopen(): error loading libfuse.so.2 AppImages require FUSE to run. You might still be able to extract the contents of this AppImage if you run it with the --appimage-extract option. See https://github.com/AppImage/AppImageKit/wiki/FUSE for more information + [[ N == \Y ]] + mkdir -p ../out/ + mv '*.AppImage*' ../out/ mv: cannot stat '*.AppImage*': No such file or directory ------------------------------------------------------------------ https://github.com/AppImage/AppImageKit/wiki/FUSE says: Warning: Do not install the fuse package as of 22.04 or you may break your system I have "Ubuntu 22.04.1 LTS". What should I do?
Oh you just discovered another issue (Appimage, fuse, fuse3). I cannot test it myself for some time but we should address it somehow before closing this report. You may install daily master from debs from https://dev-builds.libreoffice.org/daily/master/current.html It will keep current LO - which may be snap. And that's another test you may make. You may remove all LO then install 7.3.latest from snap (sudo snap install libreoffice) and test, then remove LO then install from apt using PPA repository (can be easily found how).
> You may remove all LO then install 7.3.latest from snap (sudo snap install libreoffice) and test. I have done: $ sudo apt-get remove --purge libreoffice* $ sudo apt-get clean $ sudo apt-get autoremove $ sudo snap install libreoffice And the bug got fixed! > then remove LO then install from apt using PPA repository (can be easily found how). Can I leave the snap LO on my computer? I can do something else for you for testing, but I need more detailed instructions.
Snap and Apt programs can coexist, you only need to know how to start them so to differentiate. You are welcome to install via apt to also test that. So this is NotABug in LO. We don't know how bug arose, is it some glitch solved with LO removal or a reproducible problem in Ubuntu upgrade (if there will be more reports, than its that).
Before opening this ticket I have reinstalled LO via apt, and the bug persisted. So, the bug looks to be with LO dependencies.
I got it to work (linux mint 21 Cinnamon, kernel 5.15.0-46). Must have been a config file leftover... $ sudo apt-get remove --purge libreoffice* $ sudo apt-get clean $ sudo apt-get autoremove $ sudo apt install libreoffice LO had to start in safe-mode. I selected 'factory settings' and restarted. All seems functional now.