Bug 151398 - Lost data not recovered
Summary: Lost data not recovered
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.4.1.2 release
Hardware: Other Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-10-07 00:29 UTC by ezgi00zmen
Modified: 2023-05-07 03:16 UTC (History)
1 user (show)

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Crash report or crash signature:


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Description ezgi00zmen 2022-10-07 00:29:26 UTC
Description:
While writing on LibreOffice Writer, I have noticed, that it would suddenly freeze often (my PC is new, therefore I doubt it is its fault), I would often save my data, in case the application would crash and I would lose my data, but sadly it still happened. The program did tell me it would recover lost data but when I opened the document, I noticed that around 300 words were missing and not recovered. I cannot find a way to retrieve them back and I did try searching in Paths. Please tell me there is another way to find them, because even if it does not sound like much, it was very important to me and I will not remember the words the same way I wrote them down, especially because I have been writing at 2am.

Steps to Reproduce:
1.Write
2. App freezes
3. Program crashes
4. Recover data

Actual Results:
Does not recover the most recent lost data

Expected Results:
Retrieve document with all the text written that was saved


Reproducible: Always


User Profile Reset: No



Additional Info:
[Information automatically included from LibreOffice]
Locale: en-GB
Module: StartModule
[Information guessed from browser]
OS: Windows (All)
OS is 64bit: no
Comment 1 m_a_riosv 2022-10-07 13:45:49 UTC
You can set up fewer interval to save recovery data in:
Menu/Tool/Options/Load Save/Save.

About the freeze, please test with a clean profile, Menu/Help/Restart in Safe Mode
Comment 2 QA Administrators 2023-04-06 03:24:20 UTC Comment hidden (obsolete)
Comment 3 QA Administrators 2023-05-07 03:16:49 UTC
Dear ezgi00zmen,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp