Bug 151644 - Full system stop for a minute and then libre office exel crash with the need to recover files as they become corrupt
Summary: Full system stop for a minute and then libre office exel crash with the need ...
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.4.1.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-10-19 17:50 UTC by igor2001wilczynski
Modified: 2023-09-23 03:15 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
The file that I am using, open to check the data and to export. (2.15 MB, application/vnd.oasis.opendocument.spreadsheet)
2022-10-19 17:51 UTC, igor2001wilczynski
Details

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Description igor2001wilczynski 2022-10-19 17:50:18 UTC
Description:
Open LibreOffice cal or exel like sheet with a lot of stock market data. The file size is only 2.5mb, but it seems to fill gpu memory and when slowly scrolling or highlighting text it overloads the gpu memory and crash. Even when i scroll for 30 lines and save it still seems to overload. However if i use the scroll button on the side and quickly go thou noting happend only when i use the spin wheel of the mouse to slowly look at the data or highlight any. 

Steps to Reproduce:
1.Open any report history of the stock market in my case last month September and load a bot to check the data and export results
2.Look thou the data going down
3.

Actual Results:
Using third mouse button or scroll wheel and look tho the data by going down the numbers. 1 to 100 by the time i get to 30 it crashes and gpu memory full. System 2 Gb and processor normal

Expected Results:
Noting should have happend, should allow me to see the further data and not crash 


Reproducible: Always


User Profile Reset: Yes


OpenGL enabled: Yes

Additional Info:
Using ryzen 7 5800U and RTX 3070 mobile with 16 gb system ram
I can upload or provide the file that i am using.
Comment 1 igor2001wilczynski 2022-10-19 17:51:47 UTC
Created attachment 183137 [details]
The file that I am using, open to check the data and to export.
Comment 2 Julien Nabet 2022-10-19 19:18:44 UTC
What LO version do you use, I suppose it's not 3.3.0.
Also, do you use x86 or x86-64 (since I suppose it's not PowerPC)

Last stable LO version is 7.3.6 and there's brand new 7.4.2
Comment 3 igor2001wilczynski 2022-10-19 19:30:33 UTC
Hi, using Windows 11 latest release as of 19/10/22 64bit. libre office 7.4.1.2.
Comment 4 Julien Nabet 2022-10-20 06:07:23 UTC
On pc Debian x86-64 with master sources updated today, I don't reproduce this.

Could you upgrade to LO 7.4.2 + apply https://wiki.documentfoundation.org/QA/FirstSteps ?
Comment 5 igor2001wilczynski 2022-10-24 18:00:48 UTC
Updated LibreOffice to 7.4.2. Got the latest windows and nvidia drivers. The office file still crashes but not on the 300 line but now on the 3000, not even saving the file will reset the memory or save it from crash.
Comment 6 QA Administrators 2022-10-25 03:34:10 UTC Comment hidden (obsolete)
Comment 7 Buovjaga 2023-02-23 08:32:29 UTC
(In reply to igor2001wilczynski from comment #1)
> Created attachment 183137 [details]
> The file that I am using, open to check the data and to export.

I opened it, scrolled around and saved. No problem.

Please copy and paste here the contents of your Help - About (LibreOffice - About on macOS) by clicking the copy button. This allows us to know more about your system.

Set to NEEDINFO.
Change back to UNCONFIRMED after you have provided the information.

Version: 7.6.0.0.alpha0+ (X86_64) / LibreOffice Community
Build ID: dbbfcb7e098c1c16f932785ef62ef7d3d819ad1a
CPU threads: 2; OS: Windows 10.0 Build 22621; UI render: Skia/Raster; VCL: win
Locale: en-US (en_FI); UI: en-US
Calc: threaded
Comment 8 QA Administrators 2023-08-23 03:20:12 UTC Comment hidden (obsolete)
Comment 9 QA Administrators 2023-09-23 03:15:51 UTC
Dear igor2001wilczynski,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp