Description: Previous installation of LibreOffice experienced no problems. Uninstalled that (unsure of version, believe it was 7.1.x) and installed v7.3.6 When opening pre-existing documents they can be viewed and modified immediately after opening, but within 5 minutes the application will freeze completely. Steps to Reproduce: 1. Opening pre-existing documents 2. They can be viewed and modified immediately after opening 3. Wait < 5 minutes 4. Application will freeze completely. Actual Results: Application freezes completely (must choose to 'Force Quit' to close down application and re-open) Expected Results: No application freeze occurs Reproducible: Always User Profile Reset: No Additional Info: Version: 7.3.6.2 / LibreOffice Community Build ID: c28ca90fd6e1a19e189fc16c05f8f8924961e12e CPU threads: 4; OS: Mac OS X 10.13.6; UI render: default; VCL: osx Locale: en-US (en_US.UTF-8); UI: en-US Calc: threaded
Seems to have been a corrupt user profile issue. Figured out how to find the correct location for the folder (it had been hidden), and was able to reset the user and no longer having this issue.
(In reply to klpatricio+BZ from comment #1) > Seems to have been a corrupt user profile issue. Figured out how to find > the correct location for the folder (it had been hidden), and was able to > reset the user and no longer having this issue. On further use even with the user profile updated, the freeze still is occurring.
(In reply to klpatricio+BZ from comment #0) > Description: > Previous installation of LibreOffice experienced no problems. Uninstalled > that (unsure of version, believe it was 7.1.x) and installed v7.3.6 > When opening pre-existing documents they can be viewed and modified > immediately after opening, but within 5 minutes the application will freeze > completely. > > Steps to Reproduce: > 1. Opening pre-existing documents > 2. They can be viewed and modified immediately after opening > 3. Wait < 5 minutes > 4. Application will freeze completely. > > Actual Results: > Application freezes completely (must choose to 'Force Quit' to close down > application and re-open) > > Expected Results: > No application freeze occurs > > > Reproducible: Always > > > User Profile Reset: No > > Additional Info: > Version: 7.3.6.2 / LibreOffice Community > Build ID: c28ca90fd6e1a19e189fc16c05f8f8924961e12e > CPU threads: 4; OS: Mac OS X 10.13.6; UI render: default; VCL: osx > Locale: en-US (en_US.UTF-8); UI: en-US > Calc: threaded Version: 7.5.0.0.alpha0+ (X86_64) / LibreOffice Community Build ID: 7cda0032806c214ecb998df3a777fd10403fd246 CPU threads: 4; OS: Mac OS X 13.0; UI render: Skia/Metal; VCL: osx Locale: en-AU (en_AU.UTF-8); UI: en-US Calc: threaded Checked on On macOS 13.0 (22A380) with Version: 7.5.0.0.alpha0+. Tested on two writer documents as per procedure, and I was not able to reproduce.
There have been some macOS stability improvements lately. Do you still see this with 7.5? Set to NEEDINFO. Change back to UNCONFIRMED, if the problem persists. Change to RESOLVED WORKSFORME, if the problem went away.
Dear klpatricio+BZ, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear klpatricio+BZ, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp