Description: While clicking on Help menu options or to customize shortcuts under tools menu, Libreoffice unexpectingly closes. Steps to Reproduce: 1.Click on Help Menu 2.Select any option 3. Actual Results: Follow steps and problem happens every time Expected Results: LibreOffice closes Reproducible: Always User Profile Reset: No Additional Info: Cannot copy anything from Help - About LibreOffice because Libreoffice crashes "Executable: soffice PID: 14544 Signal: Aborted (6) Time 25/10/2022 11:41:43
Please test with a clean profile, Menu/Help/Restart in Safe Mode
(In reply to m.a.riosv from comment #1) > Please test with a clean profile, Menu/Help/Restart in Safe Mode Same result as in Normal Mode.
Let see if someone with Linux can help.
I cannot reproduce it in LibreOffice 7.3.5 and LibreOffice 7.4.2.3
No repro in Version: 7.5.0.0.alpha0+ / LibreOffice Community Build ID: 8dcf53b3d2c0e30317c1e247f01d07ab448ec1ae CPU threads: 4; OS: Linux 5.15; UI render: default; VCL: kf5 (cairo+xcb) Locale: ru-RU (ru_RU.UTF-8); UI: en-US Calc: threaded Alex, what Linux distro do you use?
Finally had some time to get to my computer again... OpenSuse Leap 15.3 Libreoffice 7.3.6.2 (had a popup for updates where I was able to get that information)
Another new development. I tried starting in safe mode again resetting the user profile to factory settings and now LibreOffice (Writer or Calc) launch and immediately crash.
Can you please update to version 7.3.7 and test again?
Dear Alex, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Alex, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp