Bug 151749 - version 7.4.2.3 crashing
Summary: version 7.4.2.3 crashing
Status: RESOLVED DUPLICATE of bug 149527
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
7.4.2.3 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-10-25 12:01 UTC by DJH
Modified: 2023-01-23 20:24 UTC (History)
2 users (show)

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Crash report or crash signature:

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Description DJH 2022-10-25 12:01:07 UTC 
Description:
Hello support,
Writer, Calc and Impress version 7.4.2.3 crashing quite often. No error reported, window just disappeared.
I have uninstalled previous version, cleared all residual files and then install 7.4.2.3 new version, no update/upgrade.

Steps to Reproduce:
1. work with Writer, Calc and Impress
2. sometime window just disappeared

Actual Results:
1. work with Writer, Calc and Impress
2. sometime window just disappeared

Expected Results:
no crash


Reproducible: Sometimes


User Profile Reset: Yes

Additional Info:
[Information automatically included from LibreOffice]
Locale: cs
Module: SpreadsheetDocument
OS: Windows 10
OS is 64bit: yes
Comment 1 m_a_riosv 2022-10-25 12:16:26 UTC 
Please test with Safe Mode, Menu/Help/Restart in Safe Mode
Comment 2 DJH 2022-10-25 12:29:09 UTC 
tried, did not crash during that time.
Problem is that Writer, Calc or Impress working working and then suddenly crash. Sometime works OK for hours, next crash twice in 5 minutes.

Only info I found in the folder c:\Users\djh\AppData\Roaming\LibreOffice\4\crash\dump.ini is
ProductName=LibreOffice
Version=7.4.2.3
BuildID=382eef1f22670f7f4118c8c2dd222ec7ad009daf
URL=https://crashreport.libreoffice.org/submit/
VulkanVendor=0x1002
VulkanDevice=0x67df
VulkanAPI=1.3.217
VulkanDriver=2.0.233
VulkanDeviceType=discrete
VulkanDeviceName=Radeon RX 580 Series
UseSkia=true
Language=cs-CZ
CPUModelName=Intel(R) Core(TM) i5-4570S CPU @ 2.90GHz
CPUFlags=sse3 pclmulqdq monitor ssse3 fma cpmxch16b sse41 sse42 movbe popcnt aes xsave osxsave avx f16c rdrand msr cx8 sep cmov clfsh mmx fxsr sse sse2 ht fsgsbase bmi1 avx2 bmi2 erms invpcid lahf abm syscall rdtscp
MemoryTotal=16711688 kB

Shoud/can I check some other folder(s)?
Comment 3 DJH 2022-10-25 12:33:51 UTC 
I check WIN 10 events, nothing written there
Comment 4 m_a_riosv 2022-10-25 16:32:06 UTC 
Seems Skia it's activated, test disabling it.
Menu/Tools/Options/View - Graphics Output
Comment 5 DJH 2022-11-03 11:41:29 UTC 
I've spotted that it always crash when I have unsaved Calc and scroll up or down FAST via scroll bar on right side.
If I use page Up/Down or scroll by mouse wheel, then it not crash.
Comment 6 DJH 2022-11-03 11:45:04 UTC 
(In reply to m.a.riosv from comment #4)
> Seems Skia it's activated, test disabling it.
> Menu/Tools/Options/View - Graphics Output

you are right, uncheck Skia fixed it!
Thank you.
Comment 7 QA Administrators 2022-11-04 03:34:46 UTC Comment hidden (obsolete)
Comment 8 Stéphane Guillou (stragu) 2023-01-23 20:24:56 UTC 
Another Calc crash when scrolling fast with Skia/Vulkan. Marking as duplicate.
Thanks DJH and Miguel Angel!

*** This bug has been marked as a duplicate of bug 149527 ***