The current 7.5 alpha version of the Windows 32 bit edition (all components) crashes while initializing after a clean install and no user profile. Version 7.4.3 works fine. KB3063858 is installed. I have tried several master builds going back to about a month ago and they all fail on multiple computers.
I have tried running this on both 32-bit and 64-bit Windows 7 computers. I have not tried it on any later version of Windows.
I should clarify that version 7.4.3 x86 starts correctly on a clean install and a new profile. It still has bug 151540 where it will crash on restart if the experimental features are enabled. This is a different issue, though maybe related somehow.
*** Bug 152384 has been marked as a duplicate of this bug. ***
I couldn't reproduce on Windows 10, when installing with SI GUI and making sure the destination folder was different to the previously installed 7.5.0.2 64 bits installation. Version: 7.5.0.2 (x86) / LibreOffice Community Build ID: c0dd1bc3f1a385d110b88e26ece634da94921f58 CPU threads: 4; OS: Windows 10.0 Build 19045; UI render: Skia/Raster; VCL: win Locale: en-GB (en_GB); UI: en-GB Calc: threaded However, if I installed it with the defaults given to me by SI GUI, it reused the same directory as for the 64 bits version, and would end up with a soffice.exe that straight away gives me an error message. Which installers did you use, David? And nobu, same question?
(In reply to Stéphane Guillou (stragu) from comment #4) > Which installers did you use, David? And nobu, same question? I just tried the latest 7.5.0.3_x86 installer on both Windows 7 32 and 64-bit machines with any previous profile directory removed and the computer rebooted. LibreOffice still crashes on initialization. The earliest 7.5alpha that I know I tested is dated 11-24-2022. And all the ones I've tried since then have continued to fail. Default installations were used. KB3063858 is installed. I have not tried it on any later versions of Windows.
(In reply to David from comment #5) > I just tried the latest 7.5.0.3_x86 installer on both Windows 7 32 and > 64-bit machines with any previous profile directory removed and the computer > rebooted. Are you using SI-GUI, or downloading from our pre-releases server https://dev-builds.libreoffice.org/daily/master/Win-x86@39/, or from the main website https://www.libreoffice.org/download/download-libreoffice/?type=win-x86&version=7.5.0 ? Just trying to rule out the same-directory error I got in SI-GUI. If you are using SI-GUI, have you deleted the directories of earlier 7.5 installs? (i.e. made sure that it does not reinstall in an existing directory. I just tried the latest installer from https://www.libreoffice.org/download/download-libreoffice/?type=win-x86&version=7.5.0 in Windows 10 64 bits and it also worked fine. It might be Windows 7-only.
(In reply to Stéphane Guillou (stragu) from comment #6) > (In reply to David from comment #5) > > I just tried the latest 7.5.0.3_x86 installer on both Windows 7 32 and > > 64-bit machines with any previous profile directory removed and the computer > > rebooted. > > Are you using SI-GUI, or downloading from our pre-releases server > https://dev-builds.libreoffice.org/daily/master/Win-x86@39/, or from the > main website > https://www.libreoffice.org/download/download-libreoffice/?type=win- > x86&version=7.5.0 ? I originally got the downloads from the daily masters, but the last one I got from https://www.libreoffice.org/donate/dl/win-x86/7.5.0/en-US/LibreOffice_7.5.0.3_Win_x86.msi All previous installs and the profile directories, including development builds, were removed and the computer rebooted before doing the latest install.
I'm using the normal GUI install with default settings.
The install works properly. It is when trying to open an application after the install that LibreOffice fails on initialization.
It does get as far as creating a new profile directory.
Back to "NEW" after "NEEDINFO". Counting the duplicate, 3 people have been able to confirm on both Windows 7 and 10. However, I am still wondering if the duplicate's issue was a user error (installing both 64 and 32 bits in the same directory with SI-GUI). Maybe Telesto can test again? Now that 7.5 was officially released, we might get more duplicates.
Hi David, What about 7.5.0.2 https://downloadarchive.documentfoundation.org/libreoffice/old/7.5.0.2/win/x86/ Does it work for you ?
(In reply to Xisco Faulí from comment #12) > Hi David, > What about 7.5.0.2 > https://downloadarchive.documentfoundation.org/libreoffice/old/7.5.0.2/win/ > x86/ > Does it work for you ? No, 7.5.0.2 crashes when trying to start the application after creating a new profile. This was tested on a new install of Windows 7 with the KB3063858 update installed. Version 7.4.5 works with the same profile that 7.5.0.2 had just created before it crashed.
Could someone please try with https://dev-builds.libreoffice.org/daily/libreoffice-7-5/? I'm wondering if this issue is fixed by https://cgit.freedesktop.org/libreoffice/core/commit/?h=libreoffice-7-5&id=c3af56a1fe2fa8b004a445743478da610cf9af22
Forget about my previous comment, we only have Win-x86_64 daily builds...
The current x86 build is at https://dev-builds.libreoffice.org/daily/master/Win-x86@39/current/master~2023-02-10_00.09.01_LibreOfficeDev_7.6.0.0.alpha0_Win_x86.msi. The problem does indeed seem to have been fixed. I tried this build on both a Windows 7x32 and an x64 system and it worked on both. It seems to have also fixed bug 151540. Can the fix be backported into 7.5.1?
The fix is already merged in 7.5: https://gerrit.libreoffice.org/c/core/+/146507 Hopefully that's it! David, could you see the UI at all before it crashed? Jim says some interaction between mouse pointer and the navigator was needed: > "To reproduce the crash, move the mouse pointer from a position outside of content tree, to an empty position in the content tree, then move it to a position over an entry."
(In reply to Stéphane Guillou (stragu) from comment #17) > The fix is already merged in 7.5: > https://gerrit.libreoffice.org/c/core/+/146507 > Hopefully that's it! > David, could you see the UI at all before it crashed? Jim says some > interaction between mouse pointer and the navigator was needed: > > "To reproduce the crash, move the mouse pointer from a position outside of content tree, to an empty position in the content tree, then move it to a position over an entry." The logo window would display briefly before it crashed. It never got to the point of opening an application window.
Created attachment 185309 [details] Dump file Application crashes on "W7 32bit" system. Аttaching the dump file and its analysis: Loading Dump File [C:\2\9e666001-b394-4319-9211-614679c39e17.dmp] User Mini Dump File: Only registers, stack and portions of memory are available ************* Symbol Path validation summary ************** Response Time (ms) Location Deferred CACHE*C:\symbols Deferred SRV*http://dev-downloads.libreoffice.org/symstore/symbols Deferred SRV*http://msdl.microsoft.com/download/symbols Deferred symsrv*symsrv.dll*c:\symbols* http://msdl.microsoft.com/download/symbols Symbol search path is: CACHE*C:\symbols;SRV*http://dev-downloads.libreoffice.org/symstore/symbols;SRV*http://msdl.microsoft.com/download/symbols;symsrv*symsrv.dll*c:\symbols* http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible Product: WinNt, suite: SingleUserTS Machine Name: Debug session time: Tue Feb 7 00:01:53.000 2023 (UTC + 5:00) System Uptime: not available Process Uptime: 0 days 0:00:03.000 ................................................................ ...................................................... This dump file has an exception of interest stored in it. The stored exception information can be accessed via .ecxr. (56c.570): Access violation - code c0000005 (first/second chance not available) eax=00000187 ebx=00000000 ecx=778f77a5 edx=00b4f494 esi=00000124 edi=00000000 eip=778c6b94 esp=00b4f48c ebp=00b4f4f8 iopl=0 nv up ei pl zr na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246 ntdll!KiFastSystemCallRet: 778c6b94 c3 ret 0:000> !analyze -v ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* *** WARNING: Unable to verify timestamp for soffice.bin "soffice": Error (0x80070057): Failed to register NatVis for type 'com::sun::star::uno::Sequence < signed char >' (line 139 (@ 5)) *** WARNING: Unable to verify timestamp for sal3.dll "sal3": Error (0x80070057): Failed to register NatVis for type 'com::sun::star::uno::Sequence < signed char >' (line 139 (@ 5)) Unable to load image C:\Program Files\LibreOffice\program\salhelper3MSC.dll, Win32 error 0n2 *** WARNING: Unable to verify timestamp for salhelper3MSC.dll "salhelper3MSC": Error (0x80070057): Failed to register NatVis for type 'com::sun::star::uno::Sequence < signed char >' (line 139 (@ 5)) GetUrlPageData2 (WinHttp) failed: 12002. DUMP_CLASS: 2 DUMP_QUALIFIER: 400 CONTEXT: (.ecxr) eax=00000002 ebx=0000000c ecx=6fba145b edx=00000002 esi=ffffffff edi=7008a5f8 eip=6df35e62 esp=00b4fb88 ebp=00b4fbe8 iopl=0 nv up ei pl zr na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010246 mergedlo!AllSettings::GetStyleSettings [inlined in mergedlo!vcl::Window::ImplUpdateGlobalSettings+0x172]: 6df35e62 8b36 mov esi,dword ptr [esi] ds:0023:ffffffff=???????? Resetting default scope FAULTING_IP: mergedlo!vcl::Window::ImplUpdateGlobalSettings+172 [C:\cygwin64\home\buildslave\source\libo-core\vcl\source\window\settings.cxx @ 154] 6df35e62 8b36 mov esi,dword ptr [esi] EXCEPTION_RECORD: (.exr -1) ExceptionAddress: 6df35e62 (mergedlo!AllSettings::GetStyleSettings) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 00000000 Parameter[1]: ffffffff Attempt to read from address ffffffff PROCESS_NAME: soffice.bin ERROR_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text> EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text> EXCEPTION_CODE_STR: c0000005 EXCEPTION_PARAMETER1: 00000000 EXCEPTION_PARAMETER2: ffffffff READ_ADDRESS: ffffffff FOLLOWUP_IP: mergedlo!vcl::Window::ImplUpdateGlobalSettings+172 [C:\cygwin64\home\buildslave\source\libo-core\vcl\source\window\settings.cxx @ 154] 6df35e62 8b36 mov esi,dword ptr [esi] WATSON_BKT_PROCSTAMP: 63d2f6e3 WATSON_BKT_PROCVER: 7.5.0.3 WATSON_BKT_MODULE: mergedlo.dll WATSON_BKT_MODSTAMP: 63d2f648 WATSON_BKT_MODOFFSET: 1d15e62 WATSON_BKT_MODVER: 7.5.0.3 BUILD_VERSION_STRING: 6.1.7601.24545 (win7sp1_ldr_escrow.200102-1707) MODLIST_WITH_TSCHKSUM_HASH: 232b0dafa15ef2145bc77e990d23c317738a1a06 MODLIST_SHA1_HASH: a108ca177bfca85cb9f40b54bbc63706e255e2fd DUMP_FLAGS: 0 DUMP_TYPE: 2 APP: soffice.bin ANALYSIS_SESSION_HOST: NICKMPC ANALYSIS_SESSION_TIME: 02-07-2023 11:06:19.0886 ANALYSIS_VERSION: 10.0.10586.567 amd64fre THREAD_ATTRIBUTES: PROBLEM_CLASSES: INVALID_POINTER_READ Tid [0x570] Frame [0x00]: mergedlo!vcl::Window::ImplUpdateGlobalSettings FILL_PATTERN Tid [0x570] Frame [0x00]: mergedlo!vcl::Window::ImplUpdateGlobalSettings String [ffffffff] Failure Bucketing Data Bucketing BUGCHECK_STR: INVALID_POINTER_READ_FILL_PATTERN_ffffffff DEFAULT_BUCKET_ID: INVALID_POINTER_READ_FILL_PATTERN_ffffffff LAST_CONTROL_TRANSFER: from 6e37eba1 to 6df35e62 STACK_TEXT: 00b4fbe8 6e37eba1 7008a5f8 00000001 ffffffff mergedlo!vcl::Window::ImplUpdateGlobalSettings+0x172 00b4fc00 6d496bff 00b4fc18 6c8ed0d1 00b4fda0 mergedlo!Application::MergeSystemSettings+0x51 00b4fc4c 6d2bd027 00b4fda0 6c8ed1c1 7008a538 mergedlo!SvtTabAppearanceCfg::SetApplicationDefaults+0x50f 00b4fd5c 6e38c11f 6c8ed115 72ea5530 70077550 mergedlo!desktop::Desktop::Main+0xe07 00b4fd88 6d2d927d 6c8ed2b9 00d7ed68 00deabf8 mergedlo!ImplSVMain+0x6f 00b4fe24 00041019 00deabf8 00b4fe78 0004124f mergedlo!soffice_main+0x28d 00b4fe30 0004124f 00000002 00deabf8 00d7ed68 soffice!main+0x19 00b4fe78 7633ef3c 7ffd8000 00b4fec4 778e360c soffice!__scrt_common_main_seh+0xfa 00b4fe84 778e360c 7ffd8000 77211a83 00000000 kernel32!BaseThreadInitThunk+0xe 00b4fec4 778e35df 00041334 7ffd8000 00000000 ntdll!__RtlUserThreadStart+0x70 00b4fedc 00000000 00041334 7ffd8000 00000000 ntdll!_RtlUserThreadStart+0x1b THREAD_SHA1_HASH_MOD_FUNC: 91b41b2737a1279e3b1f691ad7832d496884ca1e THREAD_SHA1_HASH_MOD_FUNC_OFFSET: b9c15c1e6c7f2f31f55c561807875bf356506c6b THREAD_SHA1_HASH_MOD: b95a5e52f680ca02d6bbcdb12e8691ec92733a03 FAULT_INSTR_CODE: 5e8b368b FAULTING_SOURCE_LINE: C:\cygwin64\home\buildslave\source\libo-core\vcl\source\window\settings.cxx FAULTING_SOURCE_FILE: C:\cygwin64\home\buildslave\source\libo-core\vcl\source\window\settings.cxx FAULTING_SOURCE_LINE_NUMBER: 154 SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: mergedlo!vcl::Window::ImplUpdateGlobalSettings+172 FOLLOWUP_NAME: MachineOwner MODULE_NAME: mergedlo IMAGE_NAME: mergedlo.dll DEBUG_FLR_IMAGE_TIMESTAMP: 63d2f648 STACK_COMMAND: .ecxr ; kb BUCKET_ID: INVALID_POINTER_READ_FILL_PATTERN_ffffffff_mergedlo!vcl::Window::ImplUpdateGlobalSettings+172 PRIMARY_PROBLEM_CLASS: INVALID_POINTER_READ_FILL_PATTERN_ffffffff_mergedlo!vcl::Window::ImplUpdateGlobalSettings+172 BUCKET_ID_OFFSET: 172 BUCKET_ID_MODULE_STR: mergedlo BUCKET_ID_MODTIMEDATESTAMP: 63d2f648 BUCKET_ID_MODCHECKSUM: 41b9ad6 BUCKET_ID_MODVER_STR: 7.5.0.3 BUCKET_ID_PREFIX_STR: INVALID_POINTER_READ_FILL_PATTERN_ffffffff_ FAILURE_PROBLEM_CLASS: INVALID_POINTER_READ_FILL_PATTERN_ffffffff FAILURE_EXCEPTION_CODE: c0000005 FAILURE_IMAGE_NAME: mergedlo.dll FAILURE_FUNCTION_NAME: vcl::Window::ImplUpdateGlobalSettings BUCKET_ID_FUNCTION_STR: vcl::Window::ImplUpdateGlobalSettings FAILURE_SYMBOL_NAME: mergedlo.dll!vcl::Window::ImplUpdateGlobalSettings FAILURE_BUCKET_ID: INVALID_POINTER_READ_FILL_PATTERN_ffffffff_c0000005_mergedlo.dll!vcl::Window::ImplUpdateGlobalSettings WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/soffice.bin/7.5.0.3/63d2f6e3/mergedlo.dll/7.5.0.3/63d2f648/c0000005/01d15e62.htm?Retriage=1 TARGET_TIME: 2023-02-06T19:01:53.000Z OSBUILD: 7601 OSSERVICEPACK: 24545 SERVICEPACK_NUMBER: 0 OS_REVISION: 0 SUITE_MASK: 256 PRODUCT_TYPE: 1 OSPLATFORM_TYPE: x86 OSNAME: Windows 7 OSEDITION: Windows 7 WinNt (Service Pack 1) SingleUserTS OS_LOCALE: USER_LCID: 0 OSBUILD_TIMESTAMP: 2020-01-03 08:41:03 BUILDDATESTAMP_STR: 200102-1707 BUILDLAB_STR: win7sp1_ldr_escrow BUILDOSVER_STR: 6.1.7601.24545 ANALYSIS_SESSION_ELAPSED_TIME: 27784 ANALYSIS_SOURCE: UM FAILURE_ID_HASH_STRING: um:invalid_pointer_read_fill_pattern_ffffffff_c0000005_mergedlo.dll!vcl::window::implupdateglobalsettings FAILURE_ID_HASH: {323a5995-6bc9-5f6f-67d4-7fbbe84d3d46} Followup: MachineOwner ---------
Version 7.5.1.1 x86 works on Windows 7 32bit and 64bit.
*** Bug 153627 has been marked as a duplicate of this bug. ***
There was a problem with "x86 version crashes Windows 32-bit with experimental features enabled", which starts with "Version7.4.0", but this bug is confirmed to solve this problem. https://bugs.documentfoundation.org/show_bug.cgi?id=151540 https://bugs.documentfoundation.org/show_bug.cgi?id=152264 I think the problem that had occurred in the Portable version would be solved in the same way. "Libreoffice 7.4.0 can't start" https://portableapps.com/node/67042 I hope it will be modified in the current stable version, "Version7.4.?"
*** Bug 153820 has been marked as a duplicate of this bug. ***
*** Bug 153576 has been marked as a duplicate of this bug. ***
*** Bug 153528 has been marked as a duplicate of this bug. ***