Description: After installing LO Help, trying the retrieve document in "Restore" mode crashed LO 7.4.3 Crash Report: UUID: d3290002-1a3a-4159-b346-0dd7bf68234c https://crashreport.libreoffice.org/stats/crash_details/d3290002-1a3a-4159-b346-0dd7bf68234c Steps to Reproduce: Please see above Description: 1. Installed LibreOffice 7.4.3 --> no issue opening software but takes long time because laptop only has 4GB RAM with Windows 10 Home, so it's sloooooow 2. Was working on document but Exited out from LibreOffice --> got prompt to save doc but did not because changes were minimal 3. Installed LibreOffice 7.4.3 Offline Help 4. Started LibreOffice --> no issue opening software, as above 5. Clicked on document (listed under Recent Documents) which had been crashed (document was in restore mode) --> LibreOffice crashed Actual Results: LibreOffice crashed with report Expected Results: should have been able to retrieve document in "Restore" mode Reproducible: Didn't try User Profile Reset: No Additional Info: Version: 7.4.3.2 (x64) / LibreOffice Community Build ID: 1048a8393ae2eeec98dff31b5c133c5f1d08b890 CPU threads: 2; OS: Windows 10.0 Build 19045; UI render: Skia/Raster; VCL: win Locale: en-US (en_US); UI: en-US Calc: threaded >> laptop is low in RAM with only 4GB Crash Report: UUID: d3290002-1a3a-4159-b346-0dd7bf68234c
I don't think, that crash is related to installation of LO Help. So could you please test this (deinstallation of LO and try to reproduce the crash)? Further question: Does crash only happens with a specific document or even, if you open a new document? => NEEDINFO
Dear sberube, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear sberube, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp