Bug 152374 - LibreOffice Draw crashes as soon as I begin to create a drawing
Summary: LibreOffice Draw crashes as soon as I begin to create a drawing
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Draw (show other bugs)
Version:
(earliest affected)
7.4.3.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-12-04 19:04 UTC by toddfirkins@hotmail.com
Modified: 2023-07-05 03:14 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
Screen shot of Windows Event log that correlates to crash time (42.72 KB, image/png)
2022-12-04 19:04 UTC, toddfirkins@hotmail.com
Details

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Description toddfirkins@hotmail.com 2022-12-04 19:04:18 UTC
Created attachment 183986 [details]
Screen shot of Windows Event log that correlates to crash time

I contributed $25 dollars and downloaded the Windows version of LibreOffice on 12/3/2022. I wanted to use Draw specifically. Unfortunately, shortly after I begin to use it, regardless of what drawing tool I'm using. The program will just suddenly disappear, and when restarted, it produces dialog boxes about recovered documents but they are blank. Also, sometimes the program begins to display strange characters throughout the Window the Libreoffice is running in, then it crashes and disappears. This it the first time I have installed Libre Office on Windows. It seems to work fine On Linux.
Comment 1 m_a_riosv 2022-12-04 22:19:41 UTC
Please test with a clean profile, Menu/Help/Restart in Safe Mode

If it doesn't work, please test modifying the options for Menu/Tools/LibreOffice/View/Graphics Output, like Skia.
Comment 2 toddfirkins@hotmail.com 2022-12-05 06:43:53 UTC
Thank you m.a.riosv. The program works as expected in Safe mode. 

Any idea when I can run it in unsafe mode without it crashing?  :)
Comment 4 m_a_riosv 2022-12-05 09:08:59 UTC
On the safe mode initial screen, clear the profile and exit safe mode.
Comment 5 QA Administrators 2023-06-04 03:16:05 UTC Comment hidden (obsolete)
Comment 6 QA Administrators 2023-07-05 03:14:02 UTC
Dear toddfirkins@hotmail.com,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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