Bug 152468 - scroll in writer (text with pictures, tables, ...) --> memory overflow crash --> skia off --> writer is running
Summary: scroll in writer (text with pictures, tables, ...) --> memory overflow crash ...
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.4.3.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Memory Skia
  Show dependency treegraph
 
Reported: 2022-12-11 16:04 UTC by Uwe
Modified: 2023-09-14 03:06 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
m.a.riosv: Please test with a clean profile, Menu/Help/Restart in Safe Mode (250 bytes, text/plain)
2022-12-13 09:21 UTC, Uwe
Details
Document with problem (29.95 KB, application/vnd.oasis.opendocument.text)
2023-02-13 17:57 UTC, Faisal
Details

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Description Uwe 2022-12-11 16:04:39 UTC

    
Comment 1 m_a_riosv 2022-12-11 18:31:02 UTC
Please test with a clean profile, Menu/Help/Restart in Safe Mode
Comment 2 Telesto 2022-12-11 19:41:11 UTC
Some example file would be nice. 
And Help -> About info is appreciated too. It could be related to Skia Vulkan..
Comment 3 Uwe 2022-12-13 09:21:10 UTC
Created attachment 184124 [details]
m.a.riosv: Please test with a clean profile, Menu/Help/Restart in Safe Mode
Comment 4 Uwe 2022-12-13 09:23:37 UTC
Hello,

i have testet:

1. skia reactivated  --> writer is running --> memory is increasing without crash (after one hour)
2. safe mode and skia activated --> memory is not increasing, the same behavior like deactivated skia

Best regards
Uwe
Comment 5 m_a_riosv 2022-12-13 18:14:45 UTC
Please attach a sample file useful to reproduce the issue.
Comment 6 Faisal 2023-02-13 17:57:07 UTC
Created attachment 185358 [details]
Document with problem

I hope this is the same bug.


Steps to reproduce:
1. Open the attachment with Skia enabled
2. Highlight 3 paragraphs of text
3. Scroll up and down continuously

Expected behavior: memory usage stable
Actual behavior: memory usage increases quickly during scrolling, until LibO crashes due to insufficient memory

Version: 7.5.0.3 (X86_64) / LibreOffice Community
Build ID: c21113d003cd3efa8c53188764377a8272d9d6de
CPU threads: 4; OS: Windows 10.0 Build 19045; UI render: default; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: CL threaded
Comment 7 Faisal 2023-02-13 17:57:51 UTC
NEEDINFO -> UNCONFIRMED

I have provided steps to reproduce and test document for the problem Uwe seems to have described
Comment 8 m_a_riosv 2023-02-13 18:08:17 UTC
I can't reproduce it.
Version: 7.5.0.3 (X86_64) / LibreOffice Community
Build ID: c21113d003cd3efa8c53188764377a8272d9d6de
CPU threads: 4; OS: Windows 10.0 Build 19045; UI render: Skia/Raster; VCL: win
Locale: es-ES (es_ES); UI: en-US Calc: CL threaded
Comment 9 m_a_riosv 2023-02-13 18:12:31 UTC
Neither without Skia.
Version: 7.5.0.3 (X86_64) / LibreOffice Community
Build ID: c21113d003cd3efa8c53188764377a8272d9d6de
CPU threads: 4; OS: Windows 10.0 Build 19045; UI render: default; VCL: win
Locale: es-ES (es_ES); UI: en-US Calc: CL threaded
Comment 10 Faisal 2023-02-14 07:34:07 UTC
More information: the problem only appears when "Force Skia software rendering" is unchecked. I don't have any driver updates for my graphics card
Comment 11 m_a_riosv 2023-02-14 11:07:34 UTC
No reproducible with "Force Skia software rendering"
Version: 7.5.0.3 (X86_64) / LibreOffice Community
Build ID: c21113d003cd3efa8c53188764377a8272d9d6de
CPU threads: 4; OS: Windows 10.0 Build 19045; UI render: Skia/Vulkan; VCL: win
Locale: es-ES (es_ES); UI: en-US Calc: CL threaded

(In reply to Faisal from comment #10)
> .... I don't have any driver updates for my graphics card
Rely on Windows updates, sometimes it's not the best option.
If not done, try updating from the graphics card producer.
Comment 12 QA Administrators 2023-08-14 03:13:52 UTC Comment hidden (obsolete)
Comment 13 QA Administrators 2023-09-14 03:06:10 UTC
Dear Uwe,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp