Create or edit a comment in Calc. As soon as I change focus away from the comment field back to the underlying spreadsheet, the app crashes. To test, I tried the same operation on the earlier LO version (7.4.5) and there was no problem. So this seems new in 7.5 released today. Can anyone replicate this? Using the newly released version of LO 7.5 for Mac Silicon downloaded from the LO main download site today, running on a M1 Mac on the current version of MacOS (13.2 Ventura).
I can't reproduce it in Version: 7.6.0.0.alpha0+ (X86_64) / LibreOffice Community Build ID: 13545b53c530cec8157a4991792e8e3cb1c6df78 CPU threads: 8; OS: Linux 5.10; UI render: default; VCL: x11 Locale: es-ES (es_ES.UTF-8); UI: en-US Calc: threaded
No issue Version: 7.5.0.3 (X86_64) / LibreOffice Community Build ID: c21113d003cd3efa8c53188764377a8272d9d6de CPU threads: 8; OS: Mac OS X 12.3.1; UI render: Skia/Metal; VCL: osx Locale: nl-NL (nl_NL.UTF-8); UI: en-US Calc: threaded
Works for me Version: 7.5.0.3 (X86_64) / LibreOffice Community Build ID: c21113d003cd3efa8c53188764377a8272d9d6de CPU threads: 4; OS: Windows 10.0 Build 19045; UI render: Skia/Raster; VCL: win Locale: es-ES (es_ES); UI: en-US Calc: CL threaded Please test with a clean profile, Menu/Help/Restart in Safe Mode
Error reproduced. Works after starting with fresh profile. Version: 7.5.0.3 (X86_64) / LibreOffice Community Build ID: 50(Build:3) CPU threads: 4; OS: Linux 6.1; UI render: default; VCL: gtk3 Locale: en-US (en_US.UTF-8); UI: en-US 7.5.0-1 Calc: threaded
Thank you everyone for your replies. I confirm that the problem does not occur if I start in Safe Mode. And, just to repeat, the problem does not occur if I use the earlier version of LO (7.4.5). My current version is the Mac silicon version below: Version: 7.5.0.3 (AARCH64) / LibreOffice Community Build ID: c21113d003cd3efa8c53188764377a8272d9d6de CPU threads: 8; OS: Mac OS X 13.2; UI render: default; VCL: osx Locale: en-GB (en_GB.UTF-8); UI: en-US Calc: threaded
Good to hear. Closing
Reopening. I don't think the reporter is saying that there is no bug, but rather that when using safe mode the problem is not present, neither when using 7.4.x (a prior version). The question is whether the problem still occurs after starting version 7.5 in normal mode (after it is not repro in Safe mode). Resetting user profile (maybe with a backup of the current) might be necessary. Resetting user profile might be also a valid suggestion for Daniel in comment 4. @Paul and @Daniel, please confirm results.
(In reply to ady from comment #7) > Reopening. > > I don't think the reporter is saying that there is no bug, but rather that > when using safe mode the problem is not present, neither when using 7.4.x (a > prior version). The question is whether the problem still occurs after > starting version 7.5 in normal mode (after it is not repro in Safe mode). > Resetting user profile (maybe with a backup of the current) might be > necessary. > > Resetting user profile might be also a valid suggestion for Daniel in > comment 4. > > @Paul and @Daniel, please confirm results. Thanks, Ady. Yes, the problem did continue to occur when in normal mode. I have now deleted my original profile and that seems to fix the problem. I examined my profile folder. The problem was the file called registrymodifications.xcu Deleting this file fixed the problem. But I had to recreate my customisations after that. I don't understand why my profile should be fine when switching back to 7.4, but not fine with 7.5. Anyway, it's working now and recreating my customisations didn't take long. thanks for your help everyone.
(In reply to ady from comment #7) > Reopening. > > I don't think the reporter is saying that there is no bug, but rather that > when using safe mode the problem is not present, neither when using 7.4.x (a > prior version). The question is whether the problem still occurs after > starting version 7.5 in normal mode (after it is not repro in Safe mode). > Resetting user profile (maybe with a backup of the current) might be > necessary. > > Resetting user profile might be also a valid suggestion for Daniel in > comment 4. > > @Paul and @Daniel, please confirm results. Yes, the problem reappeared when restarting in normal mode. I've since continued as Paul has. There is certainly a difference between the two versions that effected 40% of our, er, massive sample size.
(In reply to Daniel from comment #9) > .... > Yes, the problem reappeared when restarting in normal mode. I've since > continued as Paul has. There is certainly a difference between the two > versions that effected 40% of our, er, massive sample size. Whom are 40% of which group of people? In Menu/Help/Restart in Safe, is the option to clean the profile. But usually it's enough cleaning the file registrymodifications.xcu in the root folder of the profile. It keeps the options in Menu/Tools/Options, so not the entire profile needs to be recreated. https://wiki.documentfoundation.org/UserProfile We are mainly volunteers helping out in our spare time, so please.
(In reply to Paul from comment #8) > Deleting this file fixed the problem. But I had to recreate my > customisations after that. > > I don't understand why my profile should be fine when switching back to 7.4, > but not fine with 7.5. Well, those are interesting questions indeed. Being able to see the difference between those 2 files (the new, recreated one and the old one that caused the failure) _maybe_ would had been useful for developers to analyze. Although I'm glad you "solved" _your_ problem, it doesn't help to solve the original problem in LO. If someone still has the original profile file that caused the problem, _perhaps_ it might be helpful to attach it here for devs to take a look at it. OTOH, relevant developers might think otherwise.
Created attachment 185153 [details] file causing crash in Calc when exiting comment creation
I can provide complete copies of both my old and new profiles if necessary.
Daniel, if you are comfortable sharing your old and new registrymodifications.xcu, please do. Make sure it doesn't include personal data (like you would include in Tools > Options > LibreOffice > User Data) and know that it includes thumbnails of your recent documents (base64-encoded). Marking as NEW as Daniel reproduced the problem.
Paul, Daniel and Maison: it would be great if you could try to get a backtrace for this crash (or easier: if the crash reporter pops up and gives you a link to a crash report, please share it here). Info depending on OS is here: https://wiki.documentfoundation.org/QA/BugReport/Debug_Information
*** Bug 154146 has been marked as a duplicate of this bug. ***
In addition to bug 154146, the crash also leaves a LibreOffice process running and using 25% of the CPU (or maybe one of the 4 cores).
Deleting the profile settings is not a solution. As I mentioned in bug 154146, there is at least one configuration that triggers the bug every time, but not if you have the basic settings.
*** This bug has been marked as a duplicate of bug 154050 ***