Bug 153473 - Program crashes when scrolling using Kensington Slimblade trackball or scrollbars
Summary: Program crashes when scrolling using Kensington Slimblade trackball or scroll...
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.4.5.1 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-02-08 14:00 UTC by Joseph Cardana
Modified: 2023-09-10 03:20 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments

Note You need to log in before you can comment on or make changes to this bug.
Description Joseph Cardana 2023-02-08 14:00:27 UTC
Description:
When using Calc or Writer, when I twist my trackball to scroll 10% of the time the program crashes. Speed setting on 1 and Inertia scroll is off.

Steps to Reproduce:
1. Have text and images on page 8+ pages
2. Scroll from one page to another using scrollbar or mousewheel
3.

Actual Results:
Program pauses, OS sends report to Microsoft, program closes.

Expected Results:
It should have kept scrolling


Reproducible: Sometimes


User Profile Reset: No

Additional Info:
My files are here...
https://www.abqcentral.org/ministries/audio-visual/standard-operating-procedures
Comment 1 m_a_riosv 2023-02-09 00:10:06 UTC
Please test with a clean profile, Menu/Help/Restart in Safe Mode
Comment 2 QA Administrators 2023-08-09 03:13:48 UTC Comment hidden (obsolete)
Comment 3 Joseph Cardana 2023-08-09 12:03:33 UTC
(In reply to m.a.riosv from comment #1)
> Please test with a clean profile, Menu/Help/Restart in Safe Mode

I did that during my own trouble steps and there was no change. I'm no longer editing the documents I was having the issue with and I do not have a active projects requiring the use of LibreOffice.
Comment 4 QA Administrators 2023-08-10 03:05:43 UTC Comment hidden (obsolete)
Comment 5 QA Administrators 2023-09-10 03:20:40 UTC
Dear Joseph Cardana,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp