Bug 153649 - New LibreOffice install in Windows 11 stuck in Safe Mode
Summary: New LibreOffice install in Windows 11 stuck in Safe Mode
Status: RESOLVED DUPLICATE of bug 153641
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
7.5.0.3 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-02-15 20:56 UTC by sjpalubinski
Modified: 2023-02-22 10:58 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments

Note You need to log in before you can comment on or make changes to this bug.
Description sjpalubinski 2023-02-15 20:56:58 UTC
Description:
I have been trying to install LibreOffice 7.5 in Windows 11 and cannot get out of safe mode. I have now tried all the options on the menu that pops up when the start up fails. Safe mode works. 

Steps to Reproduce:
1.Start
2.System notifies that it is in Start Mode
3.Execute all the recommended fixes in sequence

Actual Results:
I click "restart in normal mode" and LibreOffice successfully starts. Next time I start, I get the same error sequence. (Note: I have gone through the Windows 11 setup to assign all relevant file types to LibreOffice if this makes a difference).

Expected Results:
LibreOffice starts withou an error message.


Reproducible: Always


User Profile Reset: No

Additional Info:
[Information automatically included from LibreOffice]
Locale: en-US
Module: safemode
[Information guessed from browser]
OS: Windows (All)
OS is 64bit: no
*******
Version: 7.5.0.3 (X86_64) / LibreOffice Community
Build ID: c21113d003cd3efa8c53188764377a8272d9d6de
CPU threads: 8; OS: Windows 10.0 Build 22621; UI render: default; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: threaded
Comment 1 Stéphane Guillou (stragu) 2023-02-16 10:30:33 UTC
Sounds similar to bug 145803.

When successfully restarting in normal mode, are you able to turn off Skia in Tools > Options > LibreOffice > View?
Then restart and see if it goes through safe mode again.
Comment 2 Stéphane Guillou (stragu) 2023-02-17 16:54:24 UTC
Steve replied via email:

> Thanks for the prompt reply. My response got kicked back by Outlook so I am trying again direct to your email.
> I turned off Skia but it made no difference - still must open in safe mode.

Can you please install version 7.5.1 and see if it fixes your issue?

https://dev-builds.libreoffice.org/pre-releases/win/x86_64/LibreOffice_7.5.1.1_Win_x86-64.msi
Comment 3 sjpalubinski 2023-02-21 18:18:48 UTC
Thanks. Stephane. It worked!
Steve
Comment 4 QA Administrators 2023-02-22 03:22:31 UTC Comment hidden (obsolete)
Comment 5 Xisco Faulí 2023-02-22 10:58:37 UTC
Thanks for reporting this issue.
I believe this was fixed by https://cgit.freedesktop.org/libreoffice/core/commit/?h=libreoffice-7-5-1&id=c3af56a1fe2fa8b004a445743478da610cf9af22
Closing as dupe of bug 153641

*** This bug has been marked as a duplicate of bug 153641 ***