154141 – LO Writer will not print to HP OJ Pro 8610

Bug 154141 - LO Writer will not print to HP OJ Pro 8610

Summary: LO Writer will not print to HP OJ Pro 8610

Status:	RESOLVED INSUFFICIENTDATA

Alias:	None

Product:	LibreOffice
Classification:	Unclassified
Component:	Printing and PDF export (show other bugs)
Version: (earliest affected)	7.5.1.2 release
Hardware:	All All

Importance:	medium normal
Assignee:	Not Assigned

URL:
Whiteboard:
Keywords:

Depends on:
Blocks:

Reported:	2023-03-11 22:32 UTC by ajcmay
Modified:	2023-10-09 03:15 UTC (History)
CC List:	2 users (show)

See Also:	153283
Crash report or crash signature:

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Description ajcmay 2023-03-11 22:32:41 UTC

First day using LO Writer. I cannot print a simple document to my HP OffieJet Pro 8610. I can see the document in the queue, but I cannot make it print. It shows "Unknown Status"

Comment 1 m_a_riosv 2023-03-11 23:13:12 UTC

Please paste here your OS and LibreOffice version, Menu/Help/About LibreOffice, there is an icon to copy.

If you quit LibreOffice, it stays in the queue.

Comment 2 QA Administrators 2023-09-08 03:06:11 UTC Comment hidden (obsolete)

Dear ajcmay,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

Comment 3 QA Administrators 2023-10-09 03:14:59 UTC

Dear ajcmay,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp