Bug 154316 - Freeze and crash on autosave
Summary: Freeze and crash on autosave
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.5.1.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-03-22 00:16 UTC by Mike Grace
Modified: 2023-04-19 21:26 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description Mike Grace 2023-03-22 00:16:33 UTC
Description:
While typing out a document, at the ten minute mark - LibreOffice attempts to autosave but freezes for 30 seconds and then crashes - with no recovery possible. This has happened three times in a row.

Steps to Reproduce:
1.Open LibreOffice to half size screen - Google Docs running in Firefox on other half.
2.Type for ten minutes
3.Crash
4. On Recovery, type recover.
5. Back to last manual save.

Actual Results:
Back to manual save

Expected Results:
Autosave and continue


Reproducible: Always


User Profile Reset: Yes

Additional Info:
Brand new build - maybe 5 days old? No other programs/problems.  Saving to a new file on Desktop using Word Compatible mode.

Version: 7.5.1.2 (X86_64) / LibreOffice Community
Build ID: fcbaee479e84c6cd81291587d2ee68cba099e129
CPU threads: 12; OS: Windows 10.0 Build 22621; UI render: Skia/Vulkan; VCL: win
Locale: en-GB (en_GB); UI: en-GB
Calc: CL threaded
Comment 1 Buovjaga 2023-04-12 13:03:33 UTC
The only thing that sticks out is Skia/Vulkan for the UI rendering. If you want to experiment, you could deactivate it from Tools - Options - LibreOffice - View - Use Skia for all rendering and then change the autorecovery period to 1 minute temporarily: Tools - Options - Load/Save - General - Save AutoRecovery information every ... minutes
Comment 2 Stéphane Guillou (stragu) 2023-04-19 19:43:57 UTC
Mike, can you please update to the latest 7.5 version and test again, with and without Skia as suggested by Buovjaga?
And does it happen only with a specific document?
Setting to "needinfo", please set back to "unconfirmed" when reporting back.
Thank you!
Comment 3 Mike Grace 2023-04-19 20:55:33 UTC
Been running it on 7.5.1.2 and hasn't repeated the incident.

My theory is that it was attempting a save to a drive that had been playing up at the time and was trying to save over a file that was no longer there - so it crashed out.

One of my hard-drives was on its last legs and it formatted itself directly after the incident.

Working theory being it couldn't finish the save procedure and soft-locked. (This may be useful in the future, but is no longer a problem)
Comment 4 Stéphane Guillou (stragu) 2023-04-19 21:26:09 UTC
Thank you for reporting back, Mike. I'll close as "works for me" as you suspect it was a hardware issue, but please set back to "unconfirmed" if it happens again and you can provide some more information.
All the best!