Bug 154874 - Crash in LibreOffice Writer when typing real fast
Summary: Crash in LibreOffice Writer when typing real fast
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.5.1.2 release
Hardware: IA64 (Itanium) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Skia
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Reported: 2023-04-17 23:21 UTC by gdehuffbiz
Modified: 2023-05-09 13:10 UTC (History)
4 users (show)

See Also:
Crash report or crash signature:


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Description gdehuffbiz 2023-04-17 23:21:05 UTC
Description:
1) I am not using the HTML editor.
2) I had annoying crashes with a 600+Kb LibreOffice Writer document but, it wasn't too frequent so I lived with it for years.
3) Then it became very annoying so I split the document into two ~ 300Kb documents to see if that would eliminate the problem - it didn't help and, if anything, it happened sometimes only a few minutes apart and at least once a day which was a lot worse than before the split.
4) After several totally unacceptably frequent occurrences where recovery didn't pick up what had been typed in a very short interval, it finally dawned on me that the crashes were happening when I typed very fast on a word or a short sequence of words whose letters were configured on the keyboard in such a way that I could type them much faster than most words.
5) in the two days since I've slowed my typing down, I haven't had a single crash.  that is a big improvement.

In case it helps, I am running Windows 10 Pro (64 bit)'s latest update on a very fast 8 core Intel i7-10875H processor in a Dell XPS 1700, laptop with a 9700Bios that stays upgraded when Dell releases a new update, 16MB Cache, 32GB (2x16G) DDR4-293MHZ Ram with NVIDIA graphics (GeForce RTX 2060 6GB GDDr6 with Max Q)

Gil DeHuff

Steps to Reproduce:
1.the crashes were happening when I typed very fast on a word or a short sequence of words whose letters were configured on the keyboard in such a way that I could type them much faster than most words.
2.
3.

Actual Results:
crash

Expected Results:
no crash


Reproducible: Always


User Profile Reset: No

Additional Info:
not sure about Itanium64 hardware or version # but it is the latest update.  It is automatically updated by Microsoft early in their release schedule.

This is what I do know for certain about my system:
In case it helps, I am running Windows 10 Pro (64 bit)'s latest update on a very fast 8 core Intel i7-10875H processor in a Dell XPS 1700, laptop with a 9700Bios that stays upgraded when Dell releases a new update, 16MB Cache, 32GB (2x16G) DDR4-293MHZ Ram with NVIDIA graphics (GeForce RTX 2060 6GB GDDr6 with Max Q)

Don't see any need to reset my user profile since it doesn't happen unless I ????type too fast for the I/O channels????
Comment 1 Stéphane Guillou (stragu) 2023-04-18 00:15:08 UTC
Please share your version information copied from Help > About LibreOffice.
Thank you!
Comment 2 gdehuffbiz 2023-04-21 21:56:43 UTC
bug 154874 Version info:
Libre Office: 7.5.1.2 (X86_64) / LibreOffice Community

Thank you,
Gil DeHuff
Comment 3 gdehuffbiz 2023-04-21 22:03:21 UTC
note I tried to reply to your request by email but it came back as:
 " Address not found
Your message wasn't delivered to bugzilla-daemon@bugs.documentfoundation.org because the address couldn't be found, or is unable to receive mail. "

So I have changed the version info above to "7.5.1.2" and the Status to "UNCONFIRMED" per the instructions.
Comment 4 Roman Kuznetsov 2023-04-22 19:27:55 UTC
Please check if you have enabled "Use Skia for all rendering" feature in Tools-Options-LibreOffice-View dialog. Try enable "Forse Skia software rendering" options if it's disabled
Comment 5 Dieter 2023-04-23 14:25:27 UTC
(In reply to Roman Kuznetsov from comment #4)
> Please check if you have enabled "Use Skia for all rendering" feature in
> Tools-Options-LibreOffice-View dialog. Try enable "Forse Skia software
> rendering" options if it's disabled

=> NEEDINFO
Comment 6 gdehuffbiz 2023-04-24 17:41:22 UTC
"Forse Skia software rendering" options was disabled.
IT IS NOW "ENABLED" & LibreOffice has been restarted as of 12:38 pm, 4/24/23

I'll let you know if it solved the issue after a couple of tries to recreate.
Comment 7 gdehuffbiz 2023-04-24 18:04:35 UTC
Bug 154874 Appears to have fixed by "Forse Skia software rendering". If anything changes I'll reopen this bug report.

THANKS TO ALL OF YOU,
Gil DeHuff
Comment 8 Stéphane Guillou (stragu) 2023-05-09 12:06:33 UTC
Gil, it would be great if you could share the Skia log so we can improve the situation for other users of the same graphics card.
Can you please paste here the contents of the file <user profile>/cache/skia.log
(It could be C:\Users\<user name>\AppData\Roaming\LibreOffice\4\cache\skia.log on you system.)