Description: Hello everyone. Since we updated to version 7.4.6.2 at our offices, we can no longer work due to some crashes that occur continuously. Out of a total of 150 computers, this problem only occurs on 5 or 6. We have tried resetting the user profile, deleting it completely, formatting the PCs and even replacing them with new ones. The problem hasn't been resolved. I managed to save a crash report (UUID 43406760-cb17-4620-b715-68650fb3eff6) and the reason for the crash is "EXCEPTION_ACCESS_VIOLATION_READ". With version 6.4 we never had this kind of problem. Is this a recognized bug in this version? Can you, in case, tell us the LTS version that allows us not to stumble upon this problem anymore? Thank u so much. Steps to Reproduce: There are no precise steps to reproduce it. Colleagues affected by this problem report that it generally occurs when working on more than three files at a time. A colleague reported that while writing inside the file, the screen suddenly freezes (as if it were saving something) and then closes automatically. When she reopens LibreOffice, it offers her the restore to the last automatic save made. Actual Results: No results. Every attempt made on those machines (and on those with new installations) had no effect. Expected Results: The software should not continuously crash while working on it. Reproducible: Sometimes User Profile Reset: Yes Additional Info: Since the problem only occurs with some colleagues, it makes me think that the problem could be related to either the files they work on (even though they are not always the same), or to the way they work (so a series of specific actions that lead to the crash).
Created attachment 186831 [details] Crash Report
Created attachment 186833 [details] Crash Report PDF
Have you tested enable/disable Skia Menu/Tools/Options/LibreOffice/View
In addition to what Miguel indicated, you can try: https://wiki.documentfoundation.org/QA/FirstSteps#Graphics-related_issues_(_Skia_)
Dear Alessandro, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Disabling SKIA, as suggested by Miguel, works for me.
You can try to get Skya working, updating the driver directly from the vendor, not only let windows do it.
And if after driver upgrade, it still doesn't work, would it be possible you attach <user profile>/cache/skia.log after having disabled Skia hardware rendering ?