Bug 154993 - Unable to change some print settings or print in proper orientation
Summary: Unable to change some print settings or print in proper orientation
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Printing and PDF export (show other bugs)
Version:
(earliest affected)
7.5.1.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-04-24 20:50 UTC by venushka@protonmail.com
Modified: 2023-12-28 03:11 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
Page style setup within libreoffice writer (68.84 KB, image/jpeg)
2023-04-24 20:54 UTC, venushka@protonmail.com
Details
Print dialog box (88.61 KB, image/jpeg)
2023-04-24 20:55 UTC, venushka@protonmail.com
Details
Actual print preferences (146.77 KB, image/jpeg)
2023-04-24 20:58 UTC, venushka@protonmail.com
Details

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Description venushka@protonmail.com 2023-04-24 20:50:20 UTC
Description:
Libreoffice has everything "scaled" to letter size and will not print the proper orientation. There is no way to change this setting because as far as I can tell Libreoffice has "hijacked" the print dialog. The only options available in the print dialog are the general tab and the Libreoffice tab.
I have set up envelopes with different page styles.
Viewing the documents, they look to scale, but as soon as I send to print, the docs are rescaled to letter size. I have tried user defined sizes. I have tried predefined envelope sizes.
When sent to print, the document is resized to letter. I have tried landscape orientation and portrait orientation, both print the same direction on a #9 envelope setting.
I have looked in my device settings and print scaling is turned off. I have looked in Adobe, print scaling is set to off. Libreoffice continues to scale to letter size.
Print is not within the set margins and font is double in size, only a portion of the print is actually on the envelope.
When attempting a second or subsequent print the print dialog displays the print preview on letter size even though the page layout is set to an envelope size.
Depending on what envelope size is chosen, print orientation is always portrait regardless if it is set to portrait or landscape.

Steps to Reproduce:
1.Send envelope to print
2.
3.

Actual Results:
Print is not within the set margins and font is double in size, only a portion of the print is actually on the envelope.
When attempting a second or subsequent print the print dialog displays the print preview on letter size even though the page layout is set to an envelope size.
Depending on what envelope size is chosen, print orientation is always portrait regardless if it is set to portrait or landscape.

Expected Results:
Envelope should print within set margins


Reproducible: Always


User Profile Reset: Yes

Additional Info:
Version: 7.5.1.2 (X86_64) / LibreOffice Community
Build ID: fcbaee479e84c6cd81291587d2ee68cba099e129
CPU threads: 4; OS: Windows 10.0 Build 19044; UI render: Skia/Raster; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: threaded
Comment 1 venushka@protonmail.com 2023-04-24 20:54:53 UTC
Created attachment 186895 [details]
Page style setup within libreoffice writer
Comment 2 venushka@protonmail.com 2023-04-24 20:55:16 UTC
Created attachment 186896 [details]
Print dialog box
Comment 3 venushka@protonmail.com 2023-04-24 20:58:14 UTC
Created attachment 186897 [details]
Actual print preferences
Comment 4 venushka@protonmail.com 2023-05-10 15:20:45 UTC
I received an email stating a comment is needed. I don't understand what someone wants a comment on.
Comment 5 Stéphane Guillou (stragu) 2023-05-12 08:18:20 UTC
Could you please share an example file?

I tested with the #10 Envelope (105×241) format, and as long as the paper size in the Print dialog matches the paper format in the Page Style dialog, it works as expected for me in:

Version: 7.6.0.0.alpha0+ (X86_64) / LibreOffice Community
Build ID: 88bd66d258de5fee3d35aba80c61fec49eb2a969
CPU threads: 8; OS: Linux 5.15; UI render: default; VCL: gtk3
Locale: en-AU (en_AU.UTF-8); UI: en-US
Calc: threaded

And:

Version: 7.5.3.2 (X86_64) / LibreOffice Community
Build ID: 9f56dff12ba03b9acd7730a5a481eea045e468f3
CPU threads: 8; OS: Linux 5.15; UI render: default; VCL: gtk3
Locale: en-AU (en_AU.UTF-8); UI: en-US
Calc: threaded
Comment 6 QA Administrators 2023-11-27 03:12:43 UTC Comment hidden (obsolete)
Comment 7 QA Administrators 2023-12-28 03:11:13 UTC
Dear venushka@protonmail.com,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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