Bug 155084 - LibreOffice Writer crashes when there's too many images
Summary: LibreOffice Writer crashes when there's too many images
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.4.6.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Skia Crash
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Reported: 2023-04-29 18:20 UTC by ChandraSystem
Modified: 2023-05-21 08:07 UTC (History)
4 users (show)

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Crash report or crash signature:


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Description ChandraSystem 2023-04-29 18:20:36 UTC
Version: 7.4.6.2 (x64) / LibreOffice CommunityBuild ID: 5b1f5509c2decdade7fda905e3e1429a67acd63dCPU threads: 12; OS: Windows 10.0 Build 19044; UI render: Skia/Vulkan; VCL: winLocale: es-ES (es_ES); UI: es-ESCalc: CL

132 images in a 44-page document. Most of them are small screenshots of the region I refer to in the explanation (a dialog, a button...): I am learning to use Ableton Live 11 Suite and I use these screenshots to illustrate what button I have to press or what does an on-screen equalizer look like. I capture it with "Snip & Sketch" App on Windows 10 64-bit.

The size of the images rarely exceeds 344 x 272 pixels. They are usually smaller and rarely bigger. They are NEVER half-screen or full-screen captures (it wouldn't make sense, I always focus on small sections).

LibreOffice Writer hangs when I scroll up and down parts of the document with images. If I do it very, very slowly, it doesn't usually crash, but if I go faster, the crash is inevitable. It just closes, without any warning.

I disabled the backups in case they had something to do with the crashes, but everything remains the same. This doesn't seem to help.

Thank you so much.
Comment 1 ChandraSystem 2023-04-29 18:28:30 UTC
Bugs similar to this have been reported on eddit.com/r/libreoffice for a year now:

https://www.reddit.com/r/libreoffice/comments/uq7q3w/libreoffice_writer_crashes_when_theres_too_many/
Comment 2 m_a_riosv 2023-04-30 00:42:05 UTC
Please paste here the information on Menu/Help/About LibreOffce (There is an icon to copy)

And please test in safe mode, Menu/Help/Restart in Safe Mode
Comment 3 Telesto 2023-04-30 05:29:22 UTC
Something to try: 
Menu -> Tools -> Options -> View -> Check 'Force Skia Software Rendering'. Press OK and restart

Does it still crash?
Comment 4 Julien Nabet 2023-04-30 07:48:34 UTC
You can try https://wiki.documentfoundation.org/QA/FirstSteps
Comment 5 ChandraSystem 2023-04-30 12:28:06 UTC
(In reply to m.a.riosv from comment #2)
> Please paste here the information on Menu/Help/About LibreOffce (There is an
> icon to copy)
> 
> And please test in safe mode, Menu/Help/Restart in Safe Mode

It's already pasted in the first comment. Thank you.
Comment 6 ChandraSystem 2023-04-30 12:33:50 UTC
(In reply to Telesto from comment #3)
> Something to try: 
> Menu -> Tools -> Options -> View -> Check 'Force Skia Software Rendering'.
> Press OK and restart
> 
> Does it still crash?

It doesn't seem to crash anymore. I'll leave the 'Force Skia Software Rendering' option on.
Thank you very much, Telesto!
Comment 7 Julien Nabet 2023-04-30 12:51:21 UTC
(In reply to ChandraSystem from comment #6)
> ...
> It doesn't seem to crash anymore. I'll leave the 'Force Skia Software
> Rendering' option on.
> Thank you very much, Telesto!

Could you just apply this part?
https://wiki.documentfoundation.org/QA/FirstSteps#Graphics-related_issues_(_Skia_)
In brief:
- check you got last version of graphic driver
- if it isn't the case, update it and give a new try
in both case, if you still got the pb, please attach skia.log so we can blacklist this card for Skia rendering.

Hossein: I put you in cc just you can see a typical case about what we have some time with Skia. Don't hesitate to uncc yourself afterwards :-)
Comment 8 Julien Nabet 2023-05-03 20:14:25 UTC
You put the bugtracker to FIXED but without telling anything.

Does it work but only with Skia software rendering (so the pb is still there and we need skia.log) or did you update graphic driver and it works now (so it's not FIXED but WFM for "Works For Me" since there's no fix in LO for this bugtracker) ?
Comment 9 Julien Nabet 2023-05-21 08:07:09 UTC
No feedback, let's put this one to WFM then.