Description: I installed Libre Office on my new laptop. I had no problem on my previous laptop. I use Writer heavily. It crashes frequently every time I use it. Always recovers docs after reopening, but necessitates remembering to save after every action. Steps to Reproduce: 1.Editing document. No specific operation identified 2. 3. Actual Results: Writer freezes and a few seconds later closes down. Expected Results: Not to crash Reproducible: Always User Profile Reset: No Additional Info: No other information. Happens on various documents at various times
Please paste here the information on Menu/Help/About LibreOffce (There is an icon to copy)
If the Menu -> Help -> About shows under "User Interface" mentions Skia/Vulkan: Go to: Menu -> Tools -> Options -> View -> Check Force Skia Software rendering. Press OK and restart.
Done as instructed and restarted
(In reply to Ann Marie Thomas from comment #3) > Done as instructed and restarted So how did it go? We are still waiting for the Help - About info as well.
Created attachment 187349 [details] About screen
(In reply to Ann Marie Thomas from comment #5) > Created attachment 187349 [details] > About screen Ok, that's a screenshot. You could have just clicked the button to copy the version information as text. We can see that you don't use Skia/Vulkan at this time. Were you using it before? Did deactivating it help with the crashes?
The fix was applied as instructed and there have been no crashes since. I don't know what Skia/Vulkan is, but I did the rendering.
That is interesting to hear. If possible, please copy the contents of the file C:\Users\User\AppData\Roaming\LibreOffice\4\cache\skia.log into a comment. The "User" directory would be your own user name.
Ann Marie: could you apply https://wiki.documentfoundation.org/QA/FirstSteps#Graphics-related_issues_(_Skia_) ?
Entry says If there is other or even "UI Render: Skia/Raster" instead, it usually means the symptoms aren't caused by Skia, and the rest isn't applicable. Help/About has "UI Render: Skia/Raster" Problem has not recurred since original fix applied.
Perhaps I wrongly understood but it seems you had some problem when you were using Skia/Vulkan and you've got no more pb when using Skia/Raster. If you got last version of your graphic driver, it would be interesting you follow this part: "If the issue is gone, locate <user profile>/cache/skia.log, and attach it to the bug report. This will help the development team assess whether the issue could be with the Skia/Vulkan implementation in your system, or within LibreOffice." Meanwhile let's rather put this one to WFM rather than FIXED.