Bug 155215 - Sometimes the file doesn't open
Summary: Sometimes the file doesn't open
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.4.6.2 release
Hardware: All macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-05-09 13:01 UTC by Andrius
Modified: 2024-05-14 03:15 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


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Description Andrius 2023-05-09 13:01:51 UTC
Description:
When I click on recent .docx files, the icon blinks, but the document does not open. If I try to open the file via LibreWriter search the document opens.

Steps to Reproduce:
1.Double-clicking on a document icon or trying to open document you've used in LibreOffice on the Mac Dock bar.
2.
3.

Actual Results:
Recent document does not open.

Expected Results:
Open document on LibreWriter as other documents.


Reproducible: Always


User Profile Reset: Yes

Additional Info:
[Information automatically included from LibreOffice]
Locale: lt
Module: TextDocument
[Information guessed from browser]
OS: Mac OS X (All)
OS is 64bit: no

Version: 7.4.6.2 / LibreOffice Community
Build ID: 5b1f5509c2decdade7fda905e3e1429a67acd63d
CPU threads: 8; OS: Mac OS X 13.3; UI render: default; VCL: osx
Locale: lt-LT (en_GB.UTF-8); UI: lt-LT
Calc: threaded
Comment 1 Stéphane Guillou (stragu) 2023-05-16 08:38:18 UTC
I can't reproduce the issue with:

Version: 7.4.6.2 / LibreOffice Community
Build ID: 5b1f5509c2decdade7fda905e3e1429a67acd63d
CPU threads: 2; OS: Mac OS X 13.2.1; UI render: default; VCL: osx
Locale: en-US (en_US.UTF-8); UI: en-US
Calc: threaded

I had to first associated the DOCX format to LibreOffice, but I could then either double-click on the file in Finder, or drag-and-drop it onto the LibreOffice icon in the dock. Both would open the file in LO.

Can you please:
- Update to LO 7.4.7: https://www.libreoffice.org/download/download-libreoffice/
- Try resetting your user profile if the issue persists: https://wiki.documentfoundation.org/UserProfile#Resolving_corruption

Thank you!
Comment 2 QA Administrators 2023-11-13 03:12:24 UTC
Dear Andrius,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping
Comment 3 Stéphane Guillou (stragu) 2023-11-15 13:16:22 UTC
Andrius, you set back to "unconfirmed" but haven't updated us.
Can you please:
- test the latest version (currently 7.6.2)
- let us know if you can still reproduce the issue, even with a new profile
- check you file associations
Thank you!
Comment 4 QA Administrators 2024-05-14 03:15:27 UTC
Dear Andrius,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping