Bug 155215 - Sometimes the file doesn't open
Summary: Sometimes the file doesn't open
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.4.6.2 release
Hardware: All macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-05-09 13:01 UTC by Andrius
Modified: 2024-06-14 03:18 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


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Description Andrius 2023-05-09 13:01:51 UTC
Description:
When I click on recent .docx files, the icon blinks, but the document does not open. If I try to open the file via LibreWriter search the document opens.

Steps to Reproduce:
1.Double-clicking on a document icon or trying to open document you've used in LibreOffice on the Mac Dock bar.
2.
3.

Actual Results:
Recent document does not open.

Expected Results:
Open document on LibreWriter as other documents.


Reproducible: Always


User Profile Reset: Yes

Additional Info:
[Information automatically included from LibreOffice]
Locale: lt
Module: TextDocument
[Information guessed from browser]
OS: Mac OS X (All)
OS is 64bit: no

Version: 7.4.6.2 / LibreOffice Community
Build ID: 5b1f5509c2decdade7fda905e3e1429a67acd63d
CPU threads: 8; OS: Mac OS X 13.3; UI render: default; VCL: osx
Locale: lt-LT (en_GB.UTF-8); UI: lt-LT
Calc: threaded
Comment 1 Stéphane Guillou (stragu) 2023-05-16 08:38:18 UTC
I can't reproduce the issue with:

Version: 7.4.6.2 / LibreOffice Community
Build ID: 5b1f5509c2decdade7fda905e3e1429a67acd63d
CPU threads: 2; OS: Mac OS X 13.2.1; UI render: default; VCL: osx
Locale: en-US (en_US.UTF-8); UI: en-US
Calc: threaded

I had to first associated the DOCX format to LibreOffice, but I could then either double-click on the file in Finder, or drag-and-drop it onto the LibreOffice icon in the dock. Both would open the file in LO.

Can you please:
- Update to LO 7.4.7: https://www.libreoffice.org/download/download-libreoffice/
- Try resetting your user profile if the issue persists: https://wiki.documentfoundation.org/UserProfile#Resolving_corruption

Thank you!
Comment 2 QA Administrators 2023-11-13 03:12:24 UTC Comment hidden (obsolete)
Comment 3 Stéphane Guillou (stragu) 2023-11-15 13:16:22 UTC
Andrius, you set back to "unconfirmed" but haven't updated us.
Can you please:
- test the latest version (currently 7.6.2)
- let us know if you can still reproduce the issue, even with a new profile
- check you file associations
Thank you!
Comment 4 QA Administrators 2024-05-14 03:15:27 UTC Comment hidden (obsolete)
Comment 5 QA Administrators 2024-06-14 03:18:06 UTC
Dear Andrius,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp