Bug 155383 - LibreOffice_7.5.3_Win_x86-64.msi installs ok but when executing program it hangs.
Summary: LibreOffice_7.5.3_Win_x86-64.msi installs ok but when executing program it ha...
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.5.3.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-05-18 00:05 UTC by wag18
Modified: 2023-05-22 04:22 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
Windows 11 System Info - current Prod (933.51 KB, text/plain)
2023-05-18 00:49 UTC, JeffFillian
Details
MSINFO Dump Windows 11 Pro Insider Preview (884.30 KB, text/plain)
2023-05-18 00:53 UTC, JeffFillian
Details

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Description wag18 2023-05-18 00:05:40 UTC
Description:
After successfully loading "LibreOffice_7.5.3_Win_x86-64.msi" when executing LibreOffice the splash window appears then a blank white window is displayed without progressing any further. The mouse pointer is an hourglass which I interpret as being in an infinite loop. This is running on a Windows 10 machine.

Steps to Reproduce:
1.Install LibreOffice_7.5.3_Win_x86-64.msi
2.Execute
3.

Actual Results:
Libreoffice hangs

Expected Results:
The program should have progressed to the main LibreOffice startup window.


Reproducible: Always


User Profile Reset: No

Additional Info:
I reinstalled ver 7.5.2 and is running ok. I also have been working on compiling a version of 7.5.3 that is working ok too.
Comment 1 JeffFillian 2023-05-18 00:49:50 UTC
Created attachment 187363 [details]
Windows 11 System Info - current Prod

Installed LibreOffice from LibreOffice_7.5.3_Win_x86-64.msi on 
OS Name	Microsoft Windows 11 Pro	
Version	10.0.25357 Build 25357

Unable to confirm this bug. MSINFO32 dump attached.
Comment 2 JeffFillian 2023-05-18 00:53:05 UTC
Created attachment 187364 [details]
MSINFO Dump Windows 11 Pro Insider Preview

Windows 11 System Info - current Prod

Installed LibreOffice from LibreOffice_7.5.3_Win_x86-64.msi on 
OS Name	Microsoft Windows 11 Pro	
Version	10.0.22621 Build 22621	

Unable to confirm this bug. MSINFO32 dump attached.
Ran all parts of Libreoffice suite with no problem.
Comment 3 wag18 2023-05-22 01:35:43 UTC
I fixed the problem. I read in another bug report a suggestion to reset the user profile in safemode. I executed safemode and selected the configure radio button, Then selected the check box - disable hardware acceleration , then selected the "apply changes and restart" button. This appears to have fixed the issue. 
Thanks!!