Bug 155397 - Urgent: Libreoffice crashes frequently on iMac M1 CPU
Summary: Urgent: Libreoffice crashes frequently on iMac M1 CPU
Status: RESOLVED INVALID
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.4.6.2 release
Hardware: All macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-05-19 01:17 UTC by Tom Lin
Modified: 2023-05-19 16:25 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


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Description Tom Lin 2023-05-19 01:17:09 UTC
Description:
I cannot use Libreoffice 7.4.6.2 at all.  Each time I run it, it crashes on my newly bought Apple iMac with M1 CPU and latest Vetura op system.  Please fix the bug as soon as possible.  I copy and past some crash report for your information.

Steps to Reproduce:
1.fix the bug to make the sw work on iMac
2.
3.

Actual Results:
need to fix the bug as soon as possible

Expected Results:
Fix the bug.


Reproducible: Always


User Profile Reset: No

Additional Info:
[Information automatically included from LibreOffice]
Locale: en-GB
Module: TextDocument
[Information guessed from browser]
OS: Mac OS X (All)
OS is 64bit: no

The copy of part of error report is as follows:
Translated Report (Full Report Below)
-------------------------------------

Process:               soffice [1715]
Path:                  /Applications/LibreOffice.app/Contents/MacOS/soffice
Identifier:            org.documentfoundation.libreoffice
Version:               7.4.6002 (7.4.6002)
App Item ID:           1630474372
App External ID:       855383657
Code Type:             ARM-64 (Native)
Parent Process:        launchd [1]
User ID:               501

Date/Time:             2023-05-19 11:00:33.0857 +1000
OS Version:            macOS 13.4 (22F66)
Report Version:        12
Anonymous UUID:        2A2ECC49-598B-0138-979D-4974FD7C3F67


Time Awake Since Boot: 740 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000

Application Specific Information:
abort() called


Thread 0 Crashed::  Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib        	       0x1a5c64724 __pthread_kill + 8
1   libsystem_pthread.dylib       	       0x1a5c9bc28 pthread_kill + 288
2   libsystem_c.dylib             	       0x1a5ba9ae8 abort + 180
3   libuno_sal.dylib.3            	       0x1030404c8 (anonymous namespace)::signalHandlerFunction(int, __siginfo*, void*) (.cold.1) + 32
4   libuno_sal.dylib.3            	       0x103033c98 (anonymous namespace)::signalHandlerFunction(int, __siginfo*, void*) + 1060
5   libsystem_platform.dylib      	       0x1a5ccaa24 _sigtramp + 56
6   libsystem_pthread.dylib       	       0x1a5c9bc28 pthread_kill + 288
7   libsystem_c.dylib             	       0x1a5ba9ae8 abort + 180
8   libsystem_malloc.dylib        	       0x1a5acae28 malloc_vreport + 908
9   libsystem_malloc.dylib        	       0x1a5ace6e8 malloc_report + 64
10  libsystem_malloc.dylib        	       0x1a5adaf20 find_zone_and_free + 308
11  libuno_sal.dylib.3            	       0x10301f71c rtl_uString_release + 52
12  libuno_cppu.dylib.3           	       0x103259bb4 cppu::idestructElements(void*, _typelib_TypeDescriptionReference*, int, int, void (*)(void*)) + 268
13  libuno_cppu.dylib.3           	       0x103259a5c cppu::idestroySequence(_sal_Sequence*, _typelib_TypeDescriptionReference*, _typelib_TypeDescription*, void (*)(void*)) + 184
14  libuno_cppu.dylib.3           	       0x10326435c uno_type_sequence_destroy + 20
15  libvclplug_osxlo.dylib        	       0x107088cdc +[AquaA11yTextAttributesWrapper createAttributedStringForElement:inOrigRange:] + 1000
16  AppKit                        	       0x1a94e9bbc -[NSAccessibilityAttributeAccessorInfo getParameterizedAttributeValue:forObject:withParameter:] + 72
17  AppKit                        	       0x1a94eb6b4 ___NSAccessibilityEntryPointValueForAttributeWithParameter_block_invoke.777 + 408
18  AppKit                        	       0x1a94e6a84 NSAccessibilityPerformEntryPointObject + 44
19  AppKit                        	       0x1a94e8684 NSAccessibilityEntryPointValueForAttributeWithParameter + 232
20  AppKit                        	       0x1a92ea2d4 CopyParameterizedAttributeValue + 504
21  HIServices                    	       0x1ab512678 _AXXMIGCopyParameterizedAttributeValue + 464
22  HIServices                    	       0x1ab5399ac _XCopyParameterizedAttributeValue + 540
23  HIServices                    	       0x1ab4f152c mshMIGPerform + 204
24  CoreFoundation                	       0x1a5d7abcc __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 60
25  CoreFoundation                	       0x1a5d7aaec __CFRunLoopDoSource1 + 520
26  CoreFoundation                	       0x1a5d794cc __CFRunLoopRun + 2240
27  CoreFoundation                	       0x1a5d784b8 CFRunLoopRunSpecific + 612
28  HIToolbox                     	       0x1af5c2c40 RunCurrentEventLoopInMode + 292
29  HIToolbox                     	       0x1af5c2a7c ReceiveNextEventCommon + 648
30  HIToolbox                     	       0x1af5c27d4 _BlockUntilNextEventMatchingListInModeWithFilter + 76
31

Full Report
-----------

{"app_name":"soffice","timestamp":"2023-05-19 11:00:33.00 +1000","app_version":"7.4.6002","slice_uuid":"f53c941c-bf49-3c09-bda6-9df066725cf9","adam_id":"1630474372","build_version":"7.4.6002","platform":1,"bundleID":"org.documentfoundation.libreoffice","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 13.4 (22F66)","roots_installed":0,"name":"soffice","incident_id":"170248ED-2FEE-492C-A9E2-BEBB2A7AC297"}
{
  "uptime" : 740,
  "procRole" : "Foreground",
  "version" : 2,
  "userID" : 501,
  "deployVersion" : 210,
  "modelCode" : "iMac21,2",
  "coalitionID" : 1657,
  "osVersion" : {
    "train" : "macOS 13.4",
    "build" : "22F66",
    "releaseType" : "User"
  },
  "captureTime" : "2023-05-19 11:00:33.0857 +1000",
  "incident" : "170248ED-2FEE-492C-A9E2-BEBB2A7AC297",
  "pid" : 1715,
  "translated" : false,
  "cpuType" : "ARM-64",
  "roots_installed" : 0,
  "bug_type" : "309",
  "procLaunch" : "2023-05-19 10:59:24.8279 +1000",
  "procStartAbsTime" : 16331654251,
  "procExitAbsTime" : 17969834674,
  "procName" : "soffice",
  "procPath" : "\/Applications\/LibreOffice.app\/Contents\/MacOS\/soffice",
  "bundleInfo" : {"CFBundleShortVersionString":"7.4.6002","CFBundleVersion":"7.4.6002","CFBundleIdentifier":"org.documentfoundation.libreoffice"},
  "storeInfo" : {"storeCohortMetadata":"10|date=1683801000000&sf=143460&pgtp=Search&pgid=osx&prpg=Genre_25211&ctxt=Search&issrch=1&imptyp=card&kind=macSoftware&lngid=27","itemID":"1630474372","deviceIdentifierForVendor":"474C394A-1098-5A1B-ABDC-457ACF34F590","thirdParty":true,"softwareVersionExternalIdentifier":"855383657"},
  "parentProc" : "launchd",
  "parentPid" : 1,
  "coalitionName" : "org.documentfoundation.libreoffice",
  "crashReporterKey" : "2A2ECC49-598B-0138-979D-4974FD7C3F67",
  "codeSigningID" : "org.documentfoundation.libreoffice",
  "codeSigningTeamID" : "7P5S3ZLCN7",
  "codeSigningFlags" : 570515985,
  "codeSigningValidationCategory" : 4,
  "codeSigningTrustLevel" : 0,
  "sip" : "enabled",
  "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
  "asi" : {"libsystem_c.dylib":["abort() called"]},
  "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
  "faultingThread" : 0,
  "threads" : [{"triggered":true,"id":18636,"threadState":{"x":[{"value":0},{"value":0},{"value":0},{"value":0},{"value":7075449455,"symbolLocation":0,"symbol":"__vfprintf.xdigs_lower"},{"value":6122902144},{"value":54},{"value":0},{"value":13519538379442878921},{"value":13519538370840782793},{"value":512},{"value":4},{"value":4},{"value":1},{"value":1},{"value":0},{"value":328},{"value":8681934688},{"value":0},{"value":6},{"value":8603147776,"symbolLocation":0,"symbol":"_main_thread"},{"value":259},{"value":8603148000,"symbolLocation":224,"symbol":"_main_thread"},{"value":6122908704},{"value":0},{"value":0},{"value":6122945661},{"value":8603147776,"symbolLocation":0,"symbol":"_main_thread"},{"value":1}],"flavor":"ARM_THREAD_STATE64","lr":{"value":7076428840},"cpsr":{"value":1073745920},"fp":{"value":6122905584},"sp":{"value":6122905552},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":7076202276,"matchesCrashFrame":1},"far":{"value":4348899610}},"queue":"com.apple.main-thread","frames":[{"imageOffset":38692,"symbol":"__pthread_kill","symbolLocation":8,"imageIndex":120},{"imageOffset":27688,"symbol":"pthread_kill","symbolLocation":288,"imageIndex":121},{"imageOffset":486120,"symbol":"abort","symbolLocation":180,"imageIndex":122},{"imageOffset":263368,"symbol":"(anonymous namespace)::signalHandlerFunction(int, __siginfo*, void*) (.cold.1)","symbolLocation":32,"imageIndex":1},{"imageOffset":212120,"symbol":"(anonymous namespace)::signalHandlerFunction(int, __siginfo*, void*)","symbolLocation":1060,"imageIndex":1},{"imageOffset":14884,"symbol":"_sigtramp","symbolLocation":56,"imageIndex":123},{"imageOffset":27688,"symbol":"pthread_kill","symbolLocation":288,"imageIndex":121},{"imageOffset":486120,"symbol":"abort","symbolLocation":180,"imageIndex":122},{"imageOffset":60968,"symbol":"malloc_vreport","symbolLocation":908,"imageIndex":124},{"imageOffset":75496,"symbol":"malloc_report","symbolLocation":64,"imageIndex":124},{"imageOffset":126752,"symbol":"find_zone_and_free","symbolLocation":308,"imageIndex":124},{"imageOffset":128796,"symbol":"rtl_uString_release","symbolLocation":52,"imageIndex":1},{"imageOffset":89012,"symbol":"cppu::idestructElements(void*, _typelib_TypeDescriptionReference*, int, int, void (*)(void*))","symbolLocation":268,"imageIndex":5},{"imageOffset":88668,"symbol":"cppu::idestroySequence(_sal_Sequence*, _typelib_TypeDescriptionReference*, _typelib_TypeDescription*, void (*)(void*))","symbolLocation":184,"imageIndex":5},{"imageOffset":131932,"symbol":"uno_type_sequence_destroy","symbolLocation":20,"imageIndex":5},{"imageOffset":265436,"symbol":"+[AquaA11yTextAttributesWrapper createAttributedStringForElement:inOrigRange:]","symbolLocation":1000,"imageIndex":63},{"imageOffset":5802940,"symbol":"-[NSAccessibilityAttributeAccessorInfo getParameterizedAttributeValue:forObject:withParameter:]","symbolLocation":72,"imageIndex":125},{"imageOffset":5809844,"symbol":"___NSAccessibilityEntryPointValueForAttributeWithParameter_block_invoke.777","symbolLocation":408,"imageIndex":125},{"imageOffset":5790340,"symbol":"NSAccessibilityPerformEntryPointObject","symbolLocation":44,"imageIndex":125},{"imageOffset":5797508,"symbol":"NSAccessibilityEntryPointValueForAttributeWithParameter","symbolLocation":232,"imageIndex":125},{"imageOffset":3707604,"symbol":"CopyParameterizedAttributeValue","symbolLocation":504,"imageIndex":125},{"imageOffset":181880,"symbol":"_AXXMIGCopyParameterizedAttributeValue","symbolLocation":464,"imageIndex":126},{"imageOffset":342444,"symbol":"_XCopyParameterizedAttributeValue","symbolLocation":540,"imageIndex":126},{"imageOffset":46380,"symbol":"mshMIGPerform","symbolLocation":204,"imageIndex":126},{"imageOffset":523212,"symbol":"__CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__","symbolLocation":60,"imageIndex":127},{"imageOffset":522988,"symbol":"__CFRunLoopDoSource1","symbolLocation":520,"imageIndex":127},{"imageOffset":517324,"symbol":"__CFRunLoopRun","symbolLocation":2240,"imageIndex":127},{"imageOffset":513208,"symbol":"CFRunLoopRunSpecific","symbolLocation":612,"imageIndex":127},{"imageOffset":199744,"symbol":"RunCurrentEventLoopInMode","symbolLocation":292,"imageIndex":128},{"imageOffset":199292,"symbol":"ReceiveNextEventCommon","symbolLocation":648,"imageIndex":128},{"imageOffset":198612,"symbol":"_BlockUntilNextEventMatchingListInModeWithFilter","symbolLocation":76,"imageIndex":128},{"imageOffset":232772,"symbol":"_DPSNextEvent","symbolLocation":636,"imageIndex":125},{"imageOffset":229088,"symbol":"-[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:]","symbolLocation":716,"imageIndex":125},{"imageOffset":140688,"symbol":"AquaSalInstance::DoYield(bool, bool)","symbolLocation":492,"imageIndex":63},{"imageOffset":3956336,"symbol":"Application::Yield()","symbolLocation":92,"imageIndex":23},{"imageOffset":348284,"symbol":"Dialog::Execute()","symbolLocation":


Model: iMac21,2, BootROM 8422.121.1, proc 8:4:4 processors, 8 GB, SMC 
Graphics: Apple M1, Apple M1, Built-In
Display: iMac, Retina 4.5K (4480 x 2520), Main, MirrorOff, Online
Memory Module: LPDDR4, Hynix
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4378), wl0: Jan 12 2023 05:51:25 version 18.20.383.14.7.8.149 FWID 01-f03416d4
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
USB Device: USB31Bus
USB Device: Magic Keyboard
USB Device: USB31Bus
Thunderbolt Bus: iMac, Apple Inc.
Thunderbolt Bus: iMac, Apple Inc.
Comment 1 Julien Nabet 2023-05-19 08:04:11 UTC
Could you give a try at LO 7.5.3 + apply https://wiki.documentfoundation.org/QA/FirstSteps ? If you still reproduce the crash, could you attach also a bt (except if it's exactly like the one already provided)?
Comment 2 Stéphane Guillou (stragu) 2023-05-19 16:25:24 UTC
Tom already reported the crash in bug 155307 and didn't reply to request for more details.
Closing this one as invalid. Tom, please follow-up in bug 155307. Thank you!