Description: The program has been crashing on and off for two weeks. Has been worse this week. There is no trigger as far as I can tell, it is not consistent, it is random. Nothing i do seems to trigger it. The window works fine, then, freezes up. Then all open Libre Office Documents close down suddenly. There is no spinning circle, no option of, this program has frozen up do you want to force stop, or wait. It froze up before last software update, and after the last software update. I set the settings to auto save work every minute, so if it crashes before I can click save i don't lose much work, but it has been very frustrating. I'm sorry I don't have more details for you than that. I am writing a book, so I have libreOffice Open for long periods of time, I frequently manually save, I'm not sure if it's the fact that the program is open for a long period of time? Steps to Reproduce: 1.Open Libre Office 2.Use for a long time, Save work, continue happily along way, 3.Save work final time, close down, go to bed. Actual Results: Use libre office, usually for a longer period of time. The program freezes up, the mouse moves, but it won't recognize buttons, or any clicks, whether I click anything or not, it shuts down regardless. So I know I'm not overloading the program... Expected Results: Not frozen up and then promptly shut down after about a minute of frozen time thus being stupid. Expected results? Idk, Worked correctly? Reproducible: Sometimes User Profile Reset: No Additional Info: I'm sorry. I don't have good information for a software bug, I am just having issues and have had issues for a few weeks now, and it seems to be getting worse. I updated the software, that didn't help. And, don't know what else to do but file a bug report. It's not consistent, I can't get it to reproduce the problem at will, it's not something that I can figure out if there's a trigger or not. I'm hoping there's something that can be done to fix it. I also, have not reset my user profile, I have no idea how to do that... I googled it to see if it was something I could do, and I can't figure it out. So, I'm just gonna send it. I'm sorry. have a good day.
Would you mind to post the content the about screen. Help -> About -> Press the button behind 'Version information' label and post it here. ---- If the help about mentions Skia/Vulkan Menu -> Tools -> Options -> View -> Check Force Skia Software Rendering & Press OK & Restart
Version: 7.5.4.2 (X86_64) / LibreOffice Community Build ID: 36ccfdc35048b057fd9854c757a8b67ec53977b6 CPU threads: 16; OS: Windows 10.0 Build 22621; UI render: Skia/Vulkan; VCL: win Locale: en-US (en_US); UI: en-US Calc: threaded
Thank you Iza! Please can you also: - check that you have the latest drivers for your graphics card - if the issue remain, test if LibreOffice still crashes with this option turned on: Tools ▸ Options ▸ LibreOffice ▸ View ▸ Force Skia Software Rendering - share with us the Skia log. Instructions to find it are here: https://wiki.documentfoundation.org/QA/FirstSteps#Graphics-related_issues_(_Skia_) Much appreciated!
I checked all drivers on my computer and software, nothing came up as needing updated. I have turned on the setting, unfortunately I have been away from my computer all day, so I have not had a chance to check and see if the problem persists. I will keep you updated. Thank you. -Iza
[Automated Action] NeedInfo-To-Unconfirmed
Dear Iza, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Iza, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp
Hi Iza As you can see, the report was closed as "insufficient data" because we didn't get a reply about using Skia Raster as per comment 3. Still, would be interesting to see if you still have the issue: - in the latest release (7.6.4 or above) - and if that's still the case, if the comment 3 setting makes a difference. Thank you.