Bug 156205 - Menus and other features appear blank in Calc Version: 7.5.4.2 (X86_64)
Summary: Menus and other features appear blank in Calc Version: 7.5.4.2 (X86_64)
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
7.5.4.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-07-09 02:16 UTC by Angie
Modified: 2023-12-13 18:04 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
File properties - imported excel file from bank data download. (123.81 KB, image/jpeg)
2023-07-09 02:16 UTC, Angie
Details
Screenshot of Options pane (154.11 KB, image/jpeg)
2023-07-09 08:45 UTC, Angie
Details
A series of Calc cells highlighted with the mouse, showing only in the rulers at the side (94.27 KB, image/jpeg)
2023-07-09 22:10 UTC, Angie
Details
Tip of the Day pane coming up blank and still in light mode (11.19 KB, image/jpeg)
2023-07-09 22:10 UTC, Angie
Details
File menu coming up blank and not in dark mode (34.30 KB, image/jpeg)
2023-07-09 22:11 UTC, Angie
Details
File properties of the type of file that seems to set this off (123.81 KB, image/jpeg)
2023-07-09 22:12 UTC, Angie
Details
Task manager at the time these issues were arising (140.42 KB, image/jpeg)
2023-07-09 22:13 UTC, Angie
Details
Screenshot of blank menu dropdown box (37.53 KB, image/jpeg)
2023-09-18 21:55 UTC, Angie
Details

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Description Angie 2023-07-09 02:16:29 UTC
Created attachment 188269 [details]
File properties - imported excel file from bank data download.

Upodated to the version below to fix some issues on Win 11, as per my previous report (details of version and PC below). 

Dark mode menus are working well, until they appear blank. This can happen after some time, or still when the app is closed down and the file re-opened. Sometimes they will refresh in time, sometimes it seems not.  

Also highlights don't show up, ie dragging to select a number of cells. This also can correct itself as the next action is taken but not always. It's as though the graphics aren't keeping up, but on checking Task Manager, resources sem to be at an acceptable level. Images attached. 

The problem fist appeared in an excel file saved from a bank data download that was exported as an excel file. File properties attached as image. 

I do have other images of appearance but can only attach one image at a time (?)

Version: 7.5.4.2 (X86_64) / LibreOffice Community
Build ID: 36ccfdc35048b057fd9854c757a8b67ec53977b6
CPU threads: 12; OS: Windows 10.0 Build 22000; UI render: Skia/Raster; VCL: win
Locale: en-AU (en_AU); UI: en-GB
Calc: threaded

Device name	LAPTOP-OPCT00KI
Processor	Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz   2.59 GHz
Installed RAM	64.0 GB (63.9 GB usable)
Device ID	B59D3BE4-66B3-42C9-920C-863155D58E9E
Product ID	00325-81928-24807-AAOEM
System type	64-bit operating system, x64-based processor
Pen and touch	Pen support

Edition	Windows 11 Home
Version	21H2
Installed on	‎13/‎01/‎2022
OS build	22000.1936
Experience	Windows Feature Experience Pack 1000.22001.1000.0
Comment 1 Angie 2023-07-09 02:17:26 UTC
Q, can I attach more images somewhere?
Comment 2 m_a_riosv 2023-07-09 07:48:39 UTC
Test disabling Menu/Tools/Options/LibreOffice/View - Forze Skia software rendering.
Comment 3 m_a_riosv 2023-07-09 07:52:00 UTC
You can attach one for comment. On the last line of attachments is the option to attach.
Comment 4 Angie 2023-07-09 08:45:55 UTC Comment hidden (obsolete)
Comment 5 Angie 2023-07-09 08:54:26 UTC Comment hidden (obsolete)
Comment 6 Stéphane Guillou (stragu) 2023-07-09 20:31:21 UTC
Please also attach screenshots / a video of the visual issues you encounter.
Comment 7 Angie 2023-07-09 22:10:13 UTC
Created attachment 188278 [details]
A series of Calc cells highlighted with the mouse, showing only in the rulers at the side

Pic of what happens sometimes when I go to highlight cells. The highlight is not shown in the cells I have click/dragged the mouse over, but only in the "rulers" at the side of the page.
Comment 8 Angie 2023-07-09 22:10:55 UTC
Created attachment 188279 [details]
Tip of the Day pane coming up blank and still in light mode

Tip of the Day pane coming up blank and still in light mode
Comment 9 Angie 2023-07-09 22:11:35 UTC
Created attachment 188280 [details]
File menu coming up blank and not in dark mode

File menu coming up blank and not in dark mode
Comment 10 Angie 2023-07-09 22:12:45 UTC
Created attachment 188281 [details]
File properties of the type of file that seems to set this off

File properties of the type of file that seems to set this off - exported excel file from a bank
Comment 11 Angie 2023-07-09 22:13:22 UTC
Created attachment 188282 [details]
Task manager at the time these issues were arising

Task manager at the time these issues were arising
Comment 12 QA Administrators 2023-07-10 03:14:13 UTC Comment hidden (obsolete)
Comment 13 Buovjaga 2023-09-04 16:08:03 UTC
(In reply to Angie from comment #5)
> (In reply to m.a.riosv from comment #2)
> > Test disabling Menu/Tools/Options/LibreOffice/View - Forze Skia software
> > rendering.
> 
> Hi, I  have done this and will let you know how it goes

Does the problem continue for you with Skia deactivated? After deactivating you should see "UI render: default" in Help - About.
Comment 14 Angie 2023-09-18 21:54:12 UTC
Hullo, it changed to this - a blank menu that may or may not load up the dark background and white text. This was freshly opened, on a newly restarted laptop. I will add another attachment with the picture.
Comment 15 Angie 2023-09-18 21:55:59 UTC
Created attachment 189681 [details]
Screenshot of blank menu dropdown box

Current issue - now menu dropdowns can appear blank. They sometimes refresh and show a dark background and white text, but often just stay blank.
Comment 16 Stéphane Guillou (stragu) 2023-09-19 10:50:17 UTC
Wondering if this is in any way related to bug 151756.

Could you please try the following:
- check that your drivers and Windows are all up to date
- update to the latest 7.5 version (currently 7.5.6) - https://www.libreoffice.org/download/download-libreoffice/
- reset your user profile (backing it up if needed beforehand) - see https://wiki.documentfoundation.org/UserProfile
- if that does not help, try the newer version 7.6

If you can still reproduce, please paste again here the information from Help > About LibreOffice.

Thank you!
Comment 17 Stéphane Guillou (stragu) 2023-12-13 17:54:39 UTC
(In reply to Angie from comment #15)
> Created attachment 189681 [details]
> Screenshot of blank menu dropdown box
> 
> Current issue - now menu dropdowns can appear blank. They sometimes refresh
> and show a dark background and white text, but often just stay blank.
Is this the only remaining issue, or do the previous ones still happen? (Cell highlight, blank Top of the Day dialog)
Do the blank menus appear only after connecting a display, or after Windows went to sleep?
(Comment 16 questions still apply, but please test version 7.6 now.)