Bug 156313 - 'General error.General input/output error.'was reported when loading a .pdf file.
Summary: 'General error.General input/output error.'was reported when loading a .pdf f...
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Draw (show other bugs)
Version:
(earliest affected)
7.5.4.2 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-07-16 15:56 UTC by 2318494274
Modified: 2024-03-02 03:15 UTC (History)
1 user (show)

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Crash report or crash signature:


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Description 2318494274 2023-07-16 15:56:34 UTC
Description:
I using Ubuntu 2204 and Libreoffice 7.5.When I open a pdf file,the issue was reported.No matter what way to open I tried,the issue cannot be workaround.ALL PDF FLIES occur this issue.
But,if I remember correctly,this issue was not occur in before version(but I so  craving to up to date.

Thank you for your helping.

Steps to Reproduce:
1.environment zh-cn
2.just open a pdf(must be zh-cn)
3.

Actual Results:
'General error.General input/output error.'was reported.

Expected Results:
open the pdf file correctly.


Reproducible: Always


User Profile Reset: Yes

Additional Info:
Version: 7.5.4.2 (X86_64) / LibreOffice Community
Build ID: 36ccfdc35048b057fd9854c757a8b67ec53977b6
CPU threads: 4; OS: Linux 5.19; UI render: default; VCL: gtk3
Locale: zh-CN (zh_CN.UTF-8); UI: zh-CN
Calc: threaded
Comment 1 2318494274 2023-07-31 03:33:39 UTC
Humm.After  so many  times  of  tests ,I found  that  libreoffice cannot  load  Encrypted PDF document……but unfortunately,I have  lost  these  documents.I will  try  find them form  my  backup.
Comment 2 Stéphane Guillou (stragu) 2023-08-02 22:26:50 UTC
Using LO 7.5.5.2, I exported a PDF encrypted with a password, then imported it with both the Draw filter and the Writer filter, and had no issue opening it (after entering the password).

Yes, please attach an example file if you can. (And let us know how it was encrypted in the first place.)
Thank you!
Comment 3 2318494274 2023-08-03 00:55:53 UTC
I am so sorry that I post the incorret statement...I mean that this is a incompatible PDF file with libreoffice.But a good news is,I find the PDF file.I can load the pdf corretly with WPS office  but failed with libreoffice.
Thank you.
Comment 4 2318494274 2023-08-03 01:06:51 UTC
Oh.I am sorry that I have no way to upload the file.Browser tell me this:
You must enter a Description for this attachment.
But in actually,I really input the Description!How can I do that?
By the way,the Formula in the doc document is too vague. Could you improve the resolution?Just like onlyoffice and WPS office.
THank you again!
Comment 5 Stéphane Guillou (stragu) 2023-08-03 09:47:23 UTC
When attaching the file, you'll see a "description" field, please input a file description in there: https://bugs.documentfoundation.org/attachment.cgi?bugid=156313&action=enter
Comment 6 QA Administrators 2024-01-31 03:13:53 UTC Comment hidden (obsolete)
Comment 7 QA Administrators 2024-03-02 03:15:54 UTC
Dear 2318494274,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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