Bug 156401 - this is a comment/feature request about the bug reporting system itself
Summary: this is a comment/feature request about the bug reporting system itself
Status: RESOLVED MOVED
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.5.4.2 release
Hardware: All All
: medium enhancement
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-07-20 13:09 UTC by J22Gim
Modified: 2023-07-20 14:07 UTC (History)
0 users

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Description J22Gim 2023-07-20 13:09:01 UTC
Description:
I have filed several bugs/reports over the years. But when I log in, in "my bugs" I only see a few of them. Apparently, when the reported bug is duplicate (also true for other status, not sure exactly which ones), the bug is erased from my list (or never made it to the list) and, if I don't search actively, I never know what happened to that report. I think this kind of discourages people from reporting.

Steps to Reproduce:
1. log in to the bug reporting system.  
2. File a bug. 

Actual Results:
1. sometimes (eg I guess when your bug has not been previously reported?) the bug will be listed in "my bugs"
2. other times (eg I guess when it is duplicate) the report does not even appear in your "my bugs" list 
3. If the report never made it to the "my bugs" list, and you want to know what happened to the bug you reported, the only way to know is either to save the URL at the time of the report, or by a convoluted search in "advanced search" (which, at this time I tried and didn't work [I searched by people using my email and I got hundreds and hundreds of bugs, unrelated to my activity]).

Expected Results:
It would be nicer that all reports to appear in the "my bugs" list. If you don't want to call them bugs (because some are not) then they could be named "my reports" or "my activity". This way the user can see whatever happened to the report only by logging into her account, no need for a convoluted search.


Reproducible: Always


User Profile Reset: No

Additional Info:
My point is that showing what happened to the report is a way of giving feedback to the user, and not showing what happened to it is a lack of feedback, which results in discouraging the user: why would I report something if I have no idea what happened to it? the user is benefited by being informed if the bug was not a bug, or duplicated (and then she/he can read the original report, etc.) or any other change of status. If the user knows that no feedback will be easily available, then next time maybe it will not report (why bother?).
I am not criticizing anything and I will keep reporting even if I have to actively search for the feedback, but it is sensible to consider that not everyone is like that and they like to have feedback to engage.
Comment 1 Stéphane Guillou (stragu) 2023-07-20 14:07:52 UTC
Thanks for the report.
Such reports (about our websites) should live on Redmine: https://redmine.documentfoundation.org/

But to hopefully answer your question: once in "my bugs", you can click on "edit search" at the bottom, and then select all the Resolution values (instead of just "--", the default). Click "search" again and you will see all the bugs you reported. You can then use the "remember search" button by giving it a name, at the bottom as well, so you have a quick link.
Does that cover it? If not, please open a ticket on Redmine.
Thank you!